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BBB Accredited Business since

NEWPRO

Additional Locations

Phone: (866) 573-8310 Fax: (781) 933-9624 26 Cedar St, Woburn, MA 01801 View Additional Email Addresses http://www.newpro.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

NEWPRO Operating, LLC dba NEWPRO manufactures and installs energy saving insulated replacement windows plus offer energy saving home improvement products including doors, insulated siding, roofing, attic radiant barrier, gutter protection, bath/shower liners and walk-in bathtubs.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that NEWPRO meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NEWPRO include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 13
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

54 Customer Reviews on NEWPRO
Customer Experience Total Customer Reviews
Positive Experience 34
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 54

Additional Information

BBB file opened: March 01, 1974 Business started: 01/01/1945 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 146589.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.state.ri.us/contact/index.php
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 26463.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Cogliani, Sales Manager Mr. Nicholas Cogliani, President
Contact Information
Principal: Mr. Anthony Cogliani, Sales Manager
Principal: Mr. Nicholas Cogliani, President
Number of Employees

125

Business Category

WINDOWS-REPLACEMENT BATHTUB WALL LINERS WINDOWS-WHOLESALE & MANUFACTURERS WINDOWS-INSTALLATION & SALES WINDOWS SIDING CONTRACTORS ROOFING CONTRACTORS DOORS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

NEWPRO sells the following brand(s): American Standard Walk-in Bathtubs, NEWPRO

NEWPRO offers the following product(s): Bathwraps, Doors, Replacement Windows, Roofing, Siding, Walk-in Tubs

Method(s) of Payment
Cash
Finance
MasterCard
Visa
Discover
Refund and Exchange Policy
The business states at the time of sale, the customer is given a written "Right of Rescission." This allows the customer three business days to cancel their contract with NEWPRO. If this does happen, the customer's deposit will be totally refunded in ten business days. If the customer wishes to cancel after this time period, and the product has been manufactured (this is a custom made product), a sum of money equal to thirty three and one-third percent of the price agreed to on the contract, as fixed, liquidated and ascertained damages, and not as a penalty, will be paid by the customer to NEWPRO.
Service Area
NEWPRO provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business Names
NEWPRO Manufacturing NEWPRO Operating, LLC
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
27 Questions For Home Owners Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Read Before You Sign Windows

Customer Review Rating plus BBB Rating Summary

NEWPRO has received 4.78 out of 5 stars based on 54 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.