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BBB Accredited Business since

NEWPRO

Additional Locations

Phone: (866) 573-8310 Fax: (781) 933-9624 26 Cedar St, Woburn, MA 01801 View Additional Email Addresses http://www.newpro.com

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Description

NEWPRO Operating, LLC dba NEWPRO manufactures and installs energy saving insulated replacement windows plus offer energy saving home improvement products including doors, insulated siding, roofing, attic radiant barrier, gutter protection, bath/shower liners and walk-in bathtubs.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that NEWPRO meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for NEWPRO include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 16 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 8
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

30 Customer Reviews on NEWPRO
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 30

Additional Information

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BBB file opened: March 01, 1974 Business started: 01/01/1945 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 146589.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The license number is 26463.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Cogliani, Sales Manager Mr. Nicholas Cogliani, President
Contact Information
Principal: Mr. Anthony Cogliani, Sales Manager
Principal: Mr. Nicholas Cogliani, President
Number of Employees

125

Business Category

WINDOWS-REPLACEMENT BATHTUB WALL LINERS WINDOWS-WHOLESALE & MANUFACTURERS WINDOWS-INSTALLATION & SALES WINDOWS SIDING CONTRACTORS ROOFING CONTRACTORS DOORS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

NEWPRO sells the following brand(s): American Standard Walk-in Bathtubs, NEWPRO

NEWPRO offers the following product(s): Bathwraps, Doors, Replacement Windows, Roofing, Siding, Walk-in Tubs

Method(s) of Payment
Cash
Finance
MasterCard
Visa
Discover
Refund and Exchange Policy
The business states at the time of sale, the customer is given a written "Right of Rescission." This allows the customer three business days to cancel their contract with NEWPRO. If this does happen, the customer's deposit will be totally refunded in ten business days. If the customer wishes to cancel after this time period, and the product has been manufactured (this is a custom made product), a sum of money equal to thirty three and one-third percent of the price agreed to on the contract, as fixed, liquidated and ascertained damages, and not as a penalty, will be paid by the customer to NEWPRO.
Service Area
NEWPRO provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business Names
NEWPRO Manufacturing NEWPRO Operating, LLC
Industry Tips
27 Questions For Home Owners Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Read Before You Sign Windows
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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