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Millwork Door and Window Company

Additional Locations

Phone: (800) 551-9338 Fax: (978) 373-0465 View Additional Phone Numbers PO Box 246, Groveland, MA 01834 http://www.millworkcustom.com


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Description

Millwork Door and Window Company specializes in custom, high-end doors, windows, mantels, stairs and stair parts, wood moldings and storm doors and windows. The company was established in Massachusetts in 1985. It incorporated in Massachusetts in 2002. It employs five people. Mr. Robert Crawford is the General Manager. Mr. Lew Burridge is the President of the company and all questions and concerns should be addressed to his attention.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Millwork Door and Window Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Millwork Door and Window Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2003 Business started: 01/01/1985 in MA Business incorporated 01/01/2002 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Lew Burridge, President
Contact Information
Principal: Mr. Lew Burridge, President
Number of Employees

5

Business Category

WINDOWS-WHOLESALE & MANUFACTURERS STORM WINDOWS & DOORS STAIR BUILDERS HARDWOOD MOULDINGS DOORS CABINET MAKERS Flat Glass Manufacturing (NAICS: 327211)

Service Area
Millwork Door and Window Company provides their services in MASSACHUSETTS.
Alternate Business Names
Millwork Door & Window Company
Industry Tips
27 Questions For Home Owners Cabinet Makers Read Before You Sign

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    944 Salem St

    Groveland, MA 01834

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 246

    Groveland, MA 01834 (978) 373-9338 (800) 551-9338

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I submitted a 50% deposit for a job to build six storm windows for my house. The company cashed my check in the amount of $1410.00 on 8/15/13 and since then has not answered their phone and has not returned multiple emails

Desired Settlement: I would like my money returned as I do not feel I will receive a product from this company because they haven't returned emails.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Millwork Door and Window Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)