This business is not BBB accredited.Additional Locations
Phone: (508) 776-3613 35 Sheltered Hollow Lane, Yarmouth Port, MA 02675
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Mike Hunter's Window Remodelers offers the sale and installation of windows and doors for residential properties.
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On 11/15/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Mike Hunter's Window Remodelers include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Mike Hunter's Window Remodelers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is CSSL-100159.
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 168999.
Type of Entity
Business ManagementMr. Michael Hunter, Owner
Number of Employees
WINDOWS-INSTALLATION & SALES PATIO DOORS WINDOWS-REPLACEMENT WINDOWS STORM WINDOWS & DOORS SCREENS-DOOR & WINDOW All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Mike Hunter's Window Remodelers sells the following brand(s): Andersen, Kas-Kel, Marvin, Pella, Therma-Tru
Service AreaMike Hunter's Window Remodelers provides their services in MASSACHUSETTS.
Alternate Business NamesWindow Remodelers
Industry Tips27 Questions For Home Owners Read Before You Sign Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: DESCRIBE DAMAGE TO RESIDENCE Leaking of basement caused damage to rugs, drywall, loss of personal mementos of my recently deceased wife, mother of my two children, and my parents! Basement theater room equipment, and furniture, along with many of our stored items needed to be removed and discarded due to water damage. Also, ceiling tiles were heavily stained as some water came over sill and into basement ceiling. The water leaking through the walls have also, I believe, caused some of our electrical issues that have been occurring recently, although this is not confirmed. Excessive water coming out of drywall around most windows showing black mold and staining, on much of our ceilings and drywall. The ceilings in the master and children's bathroom, dinning room, kitchen, and bedrooms are in the worst shape as depicted in pictures.Water leaking into overhead of roof (coming mostly from children's bathroom window and where it meets roofline) creating continual water dripping above enclosed front door entry. All wood of front door entrance area enclosure, new in 2005, is water stained and showing black mold. There are many stains showing this is reoccurring water departure of this area of leaking.Water is continually seeping into perimeter of all installed, new replacement windows, causing interior drywall, insulation, 2 by 4's, plywood, and clapboards to continually become wet and then dried out, over and over for the past 6 years of seasonal change causing dry rot, which in turn is causing structural damage to the integrity of our home, as moisture is continually between the walls and seeped into insulation, a breeding ground for molds and spores in a family filled home, making for a unhealthy environment. This also creates a dampening of complete building material structure, as we go through seasonal temperature changes, in turn attracting carpenter ants, pine bugs, and other wood boring insects, which in turn bring woodpeckers pecking often on our outdoor wood structure. Also, the rodents have figured a way to get into our house, which was never an issue prior to our window install. Because of the continuing leaking of water, in rain and snow, causing the exterior materials to always maintain some dampness, I looked for some way to protect exterior wood by application of exterior paint, which was to be done after house had windows completed, or at least that was the plan. Problem was no exterior painting contractor would warranty their work due to the damp condition of the wood, and it was indicated by a few painting contractors that it may actually keep the water in between the walls more, however to keep paint on the clapboards the house would need to be painted almost every year as wood is now too damp to hold paint for any length of time.Dry wall has cracked in many areas throughout the inside of the house. Our house has almost violent cracking throughout the house during outside temperatures changes, summer and winter. The five coats of paint on finished inside of windows is now ruined from leaking and staining. The floors of the house are creaking more and feel as if they are becoming uneven or warped. These items were never an issue our first six years in our home and has only started occurring since window replacement took place. I tried to address this by being persistent in trying to find resolve and collect on the warranty I paid for and was promised. None of these issue would be at such a critical place if these issues were addressed when I initially asked to put my warranty in play.
Desired Settlement: I would like all windows installed fixed, and install all basement windows and cellar door andcasing he was paid in advance to do. Unfortunately, I do not, and have not found Mr. ****** to be capable of honoring his "life time warranty for as long as we reside in our home. I tried to contact ****** on many occassions. He finally came to inspect (appx. 2 years after my initial complaint and emails to ******) property. I think an idependent contractor should repair home paid by ******.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. September 25, 2015To Whom It May Concern,In reply to response filed by ******'s attorney, on ******'s behalf, (pertaining to complaint #********) we ask that you consider the professional reports, pictures, videos, emails, attachments, and ensuing description that will explain, as well as document, professional back up to ****'s claims against ******, as well as ******'s level of workmanship depicted and explained by those in ******'s field, all respected professionals in the construction field. Please also find a copy of ******'s own email regarding his warranties and onsite position also verbally rendered by ****** during time of order process.******, first and foremost, has had numerous opportunities to live up to his warranty contract, as a business, and sole proprietor. He failed to do so with the many opportunities **** extended to ****** in past occasions. ****** was not, and did not, show up on the job site at anytime during installation process. This suggests that since ****** was not on site during installation he could not have witness any of the install. Hence ****** has no ability to comment on steps taken, or missed in this process. All contact made by **** from 2009 to present, went virtually unreturned by ****** after numerous attempts on the part of **** to get the situation rectified in a fair and reasonable manner to all. There seems to be absolutely no warranty, as promised, or concern for the consumer, where ******'s professionalism and ethics are concerned. The response to BBB by ******'s attorney is the first attempt made by ******, to contact ****, excluding his inspection in 2011, which is believed to be brought on by supplier ************** in 2010.The **** home was purchased in 2000. This home's supposed deplorable conditions were never noted in the home inspection report required at time of home purchase, which it passed with no issues noted.In this reply, please refer to the following documents:1. An email from ****** stating his claimed "warranty for as long as the occupant lives in the house or until home is sold" as he originally informed **** at time of window order and purchase. If ****** does not offer this form of warranty then why does he include this statement in an email with regard to his work and warranties? ****** was o be on the site while job was under construction, this never happened. 2. Response from ******** Window and Door's Attorney stating that the ******** Window and Door Investigator inspection of the windows that were installed improperly, notably, as the ******** Window Investigator stated (as stated in ********'s response to the 93A (see section B) filed against ******** by ****, and since filed with BBB by ****). The ******** Investigator noted that there was failure to apply any silicone sealant to perimeters of the subject windows (including between (a) window and trim and (b) trim and clapboard, and a failure properly to secure wood trim around windows, such that the trim has separated and created points of access for water to enter the home. ****** also installed window sill trim upside down turning what should be a water shedding device into a water collecting device. It is contended that due to massive water leaking, due to improper window installation, as stipulated by the ******** Window and Door Investigator, throughout all windows installed in **** home, is most obviously the cause of all water leaking and flooding issues experienced in **** home since new window installation took place.3. A licensed engineering inspection/evaluation, along with a construction appraisal to repair all damages has been completed, and available if needed. (not included).Please note that the only deplorable condition of this home stems from damage caused by the work performed by ******. Case in point, the farmer porch covering front door which leaks water over front door header beneath actual roofing, not normal under any circumstance. During a hard rain leaking becomes waterfall like as water seeps into roof line, through overhead ceiling, coming from second floor side window of bedroom and bathroom, used by the children (please see already submitted videos sent to BBB). This was never a problem prior to the new ***** windows being installed by ******. The home is in need of paint at this time, which was/is ****'s next step toward improving his home, however at this time it fiscally makes no sense painting home until all windows are properly installed, allowing trim to be painted, acting as an additional seal/shield around window frame. Several painting contractors have quoted job, after windows were installed. To date, no painting contractor will/will warranty their work for any length of time due to issues of constant wet wood stemming from improper window installation. This in turn causes paint not to adhere properly, in turn creating a constant peeling of paint, hence why no contractor will warranty.**** has spent to date over $20,000, above costs of windows and installation, in repairing home to cease flooding of basement, due to improper window installation and the heavy rainfalls of 2010. The only neglect has come from **** not being able to financially continue to repair any more of his home due to his disabilities. There was (is) constant concern of mold with concern to ****'s children, and the continuing and mounting damage to the building structure. Repair will erase evidence of ******'s poor workmanship which he is in total denial of. As in accordance with ******'s warranty, if **** sold his home today, the alleged ****** window warranty would no longer be available. This has forced **** to hold on to his home until some resolution can be met. If home is placed on the market today, **** stands to lose a potentially large sum of monies due to damage incurred from ******'s poor workmanship. ****** states that the **** home was in deplorable or neglected condition. **** contends this as inaccurate, with exception of damage done after ******'s improper window installation practices. Costs are now exceeding in excess of a $130,000, far exceeding ******'s price quote of roughly $28,000 for new windows (basement, first, and second floor) purchased. The repair costs could have been significantly reduced if the problem was addressed, and resolved properly, when **** first made contact with ****** regarding his promised warranty. **** made numerous attempts starting in 2009, one year after ****** installation was completed, excluding the yet installed basement windows and door, one more reason **** was trying to get in touch with ******. Meanwhile, the repair of damage costs, continues to increase. In keeping with his obvious work and contractual ethic, ****** also neglected to install the 7 basement, replacement windows and cellar entry door and frame that ****** was paid in full for, hence never fully completing the job he was hired to do.****** was offered at time of accepting job, full payment, based upon Mr. **** being led to believe, during placing of order, that ****** was in fact the "certified installer" of ***** Window and Door New England, a division of ******** Window and Door (according to *****/******** Window and Door this was never the case). ****** acted with deception in order to get order placed for his install. ***** Window New England salesman (no relationship to ***** Window and Door New England) Doug Handfield, was in fact not from ***** Window and Door, as **** was led to believe, but from a subsidiary of Lynx Windows (see ******** 93A response) called ***** Window New England, intentionally deceiving and misleading consumer. Neither the sales companies statement pertaining to ****** being an ***** Window and Door "Certified Installer," or the installer, ******, were "certified" solely to install ***** Window and Door products, as **** was led to believe at time of purchase, and throughout installation process. ****'s initial down payment was enough to cover all costs of windows purchased at time of order being placed. How ****** decided to spend those funds is not ****'s responsibility. **** did have to pay additional money on ******'s behalf, to ***** Window and Door New England, when truck came to deliver last shipment of windows for first floor. **** had to speak with ***** Window and Door accounts receivable department in order to get windows released for delivery, however only after **** gave check to driver, on behalf of ******'s payable account with ***** Window and Door.****** is 100% incorrect in his statement that **** first notified ****** in August of 2011, as he is also incorrect in his statement that the leaking is caused from neglect and deplorable conditions to home prior to window installation taking place, as ****** would like all to believe. It is contended that if there is any deplorable or neglect in regards to the **** home it is a derivative stemming from the water damage caused from window installation work performed by ******. This damage will further not allow for paint to protect wood clapboard, and trim. With wet wood comes insects, dry rot, and a severely dangerous mold concern within the parameters of the house structure, occupied by children and adults. Water seeps between the walls from perimeter of all windows creating the perfect environment for mold spores, as noted by construction specialist and also apparent within the home.Mr. **** notified ****** via email, and phone calls, on numerous occasions, leaving message explaining that he was having at first, leaking above some of the kitchen windows prior to 2010. **** had sent pictures directly to ****** several times. ****** most likely has not seen most recent state of damage in photos and videos. ****** did not, and would not, respond to ****. ****** only contacted **** after an ********/***** window representative contacted ****** to investigate the leaking problem. ****** only contacted **** once, by phone in early August of 2011, stating that "he had no idea how bad the damage was," obviously visible from the pictures sent to him, this time from an ******** representative. In ******'s walk through in August 2011, ****** not only "apologized" to **** for the improper installation, but also stated "he (******), and his son in law, would return in two weeks, or less, to repair all damage so leaking and wind drafting does not continue or occur," causing escape of heat during Winter months. ****** told **** that he would be installing all basement windows and cellar outside door and frame at time of return, which had already been paid for by ****, but has yet been installed. ****** states, as a professional at installing windows, he has never had one window leak in his 40 year career, when it is clearly evident by professionals within his own field, stating that all 22 windows installed by ******, were in fact installed incorrectly and continue to be the source of leaking, and the cause of obvious, and continuing water damage. Professionals involved in the window/building industry disagree with ******'s perspective when they state that there was more than just one essential step missed in proper installation of all windows installed in **** home. (see section B of the response to **** by ******** Window and Door on 93A response). When a "certified installer" places all 22 window sills upside down, one has to question his company's expertise, leading doubt to ******'s claim he has yet to suffer an improperly installed window in his 40 years.****'s basement flooded due to improper installation of windows (backside of residence) during spring rains of 2010, causing great loss of possessions owned by ****'s deceased wife and parents, along with many of his own, and his children's, possessions (televisions, toys, furniture, and furnishings in ****'s finished basement, and storage areas). When deducing point or water entry of flooded basement in 2010, it was noted during deconstruction to repair back of **** home, that the wood trim around kitchen windows and clapboards were tacked only to tar paper and two by fours, while plywood was eliminated (not proper procedure), eliminating plywood that should have been present to decrease leaking potential. This was a major point of water entry into basement. In 2010, **** had all plywood, tar paper, clapboards and trim replaced, from top of second story windows to foundation, replacement of structural beam, in stages of rotting due to constant water supply leaking from windows allowing water between interior and exterior walls around window structures. This was done to cease all basement leaking known at that time, so basement did not continue to leak or windows or windows continue to leak. All plywood under existing clapboard at time of replacement showed extensive water damage caused from improper window installation (dry rot noted most heavily around window perimeter, expanding outward) needing replacement to avoid further issues. The **** home never had a wet basement, or leaking within any part of home prior to the installations of ***** Windows and Door product, installed by ******.In closing, there has never been any water leaking issues in the **** home, as proved by home inspection at time **** purchased home and not noted by ****** at time of accepting job. The response to ******** 93A states all discovery by ******** Investigator, with regard to the installation process, which emphatically states there were many problems with the window installation performed on **** home by ******. Said damage and improper installation is instead pulling water into the **** home with each precipitation (rain or snow), causing more damage each time. **** again made many attempts to resolve this issue in a gentlemanly manner on many, many occasions. ****** misrepresented himself, stating he was the "Certified" ***** Window and Door installer, not true or apparent from ******'s finished work. Lastly, the email attached sent from ******'s email address states his obvious answer of warranty offered by ****** to all when inquiring about purchasing windows, or selling his jobs. **** would like to extend to BBB the offer to come and inspect all damage for themselves. We believe that you will find this home, (with exception to damage caused by window installation) in very good shape.Thank you for your time in reviewing this information, as your efforts to get to the bottom of this issue is greatly appreciated. Please do not hesitate to call with any questions.Respectfully,******** ****Regards, ******** ****
Business Response: Mr. ****** has asked that I please respond on his behalf to the complaint of Mr. ****. That said, be advised Mr. ****** categorically denies that he failed to properly install windows at Mr. ****’s home, or that the damages complained of by Mr. **** are in any way attributable to defective installation by Mr. ****** or his agents. Mr. ****** has been installing windows for in excess of forty years and he can say with a good bit of pride that he has never had a window leak as a result of defective installation.In this particular case, when Mr. ****** first met with M. **** at his property in Westwood MA, in the fall of 2006 he observed that the property was in deplorable condition resulting from an obvious neglect to properly maintain the home. Specific reference is made to the siding, or lack thereof, the roof, and apparent improper flashing in various areas, most notably to a bump-out addition to the kitchen that has been done by other contractors. However, despite that the house was in need significant repairs, Mr. ****** is a window installer and that is exactly what he did. Install the windows. He was not engaged to do any work other than the windows. He performed that service in a good an workmanlike manner.Actual installation was delayed for a good period of time because Mr. **** could not pay Mr. ****** for the windows until he was in receipt of some disability check Mr. **** continually referenced. This put Mr. ****** in a rather tenuous position with his suppliers who were looking for payment. Nevertheless, the installation was completed by Mr. ****** in early 2008. Subsequently, Mr. ****** did not hear from Mr. **** until August 2011 when he contacted Mr. ****** requesting that Mr. ****** come over to inspect the windows to see if they were properly installed. Mr. **** was complaining of water leakage into his home, and he was suggesting that it might be caused by the windows. When Mr. ****** visited the home, contrary to the assertions of Mr. ****, he did not acknowledge in any way that the windows were leaking. What he did observe however was that the house was in the same condition of neglect that it was back in 2006, and perhaps a bit worse. Also, Mr. ****** never advised that the windows and the installation were warrantied for life. After that meeting in August 2011, Mr. ****** never returned to Mr. ****’s home, first, because the windows were properly installed, and perhaps equally important, because it was clear that Mr. **** was insistent on heaping all of his issues with his home on Mr. ****** and the windows, when it was clear the causes thereof, for whatever reason, were attributable to work performed by others, and by Mr. ****’s failure to properly maintain his home.Interestingly, in his letter to the BBO Mr. **** lays out a litany of issues, but he fails to articulate exactly what Mr. ****** did, or failed to do. In any case the work Mr. ****** was hired to do was done professionally and in a workmanlike manner and it is unfortunate that Mr. **** seeks to anoint Mr. ****** the scapegoat for all of his woes. As such Mr. ****** respectfully requests that he retain his accreditation with the BBO.**** ******By His Attorney
Customer Reviews Summary