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BBB Business Review

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BBB Accredited Business since

E.B. Window and Siding Co.

Phone: (781) 592-9747 Fax: (781) 592-9746 756 Western Avenue, Lynn, MA 01905

BBB Business Reviews may not be reproduced for sales or promotional purposes.


E.B. Window and Siding Co. specializes in window sales, door sales, and vinyl siding. Windows include standard windows, bow, bay, garden, double hung, casement, awning, basement, and custom.  Patio doors are also available. The business stocks over 40 sizes of windows. Most products are available installed or delivered.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that E.B. Window and Siding Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for E.B. Window and Siding Co. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on E.B. Window and Siding Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 30, 2004 Business started: 01/01/1982 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is CS-010870.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 128634.

Type of Entity

Sole Proprietorship

Business Management
Mr. Ed Byrne, Owner Ms. Kathleen Griffin, Customer Service
Contact Information
Principal: Mr. Ed Byrne, Owner
Customer Contact: Ms. Kathleen Griffin, Customer Service
Number of Employees


Business Category


Products & Services

E.B. Window and Siding Co. sells the following brand(s): Alside, Certanteed, Coastal, Harvey, Masonite

E.B. Window and Siding Co. offers the following product(s): Basement Windows, Bow and Bay Windows, Double hung windows, Entry Doors, Gutters, New Construction Windows, Patio Doors, Replacement Windows, Storm Doors, Trimline, Vinyl Siding

Hours of Operation
M: 8:00 AM - 4:00 PM
T: 8:00 AM - 4:00 PM
W: 8:00 AM - 4:00 PM
Th: 8:00 AM - 4:00 PM
F: 8:00 AM - 4:00 PM
S: 8:00 AM - 1:00 PM
Su: Closed
Method(s) of Payment
American Express
Refund and Exchange Policy
The business states Refund on all stock size windows / no refund on custom sizes
Service Area
E.B. Window and Siding Co. provides their services in MASSACHUSETTS.
Alternate Business Names
E B Window and Siding Co. E B Window Co EB Window
Industry Tips
27 Questions For Home Owners Hiring a Siding Contractor Read Before You Sign Remodeling & Renovation Contractors Windows
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.