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BBB Accredited Business since
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Diamond Windows and Doors Manufacturing, Inc. is a manufacturer of windows and doors. The company distributes through dealers and general contractors.
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A BBB Accredited Business since
BBB has determined that Diamond Windows and Doors Manufacturing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Diamond Windows and Doors Manufacturing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Yu-Liang Tseng, President
Number of Employees
WINDOWS-WHOLESALE & MANUFACTURERS Flat Glass Manufacturing (NAICS: 327211)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
99 E Cottage St
Boston, MA 02125 Directions
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased many windows 13 years ago through a contractor. One of the double pane windows is now leaking. I also have 2 screens that have also unattached at the bottom of the screen. I was told that the company has one person that does repairs, and they were booking out a month to inspect the window (not repair it). I was also told that they would need to find my information from 13 yrs ago before scheduling my repair. I was told that I should sit and wait for a call. I was also told: that I was a nobody and nothing special, and I would wait my time in line like everyone else. I asked to speak to the owner, and the person told me I was never going to speak to the owner.
Desired Settlement: For the window & screens to be fixed within 30 days, or refund my money for the window & installation to replace them.
Business Response: COMPLAINT ID : ******* Date of Filed : 6/27/2013 To BBB First of all, we did not refuse or ignore her call,but she keeps calling many times to us and her contractorfor the windows over 13 years old. She does not understand that she need to give us a reasonable time to do our job. She also does not realize that we will charge her a labor charge and 50%the cost of insulated glass for windows over 10 years. We will call her next week to schedule an appointment. Again, We will follow our normal procedure to handle her case. no exception.Thank you for your mediation *******
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Business Response: Diamond windows has our limited life-time warranty policy.We have 20 years warranty on I.G unit.but pro-rated after 10 yearsIt stated on our warranty. Also, Labor Charge is not included.We do that to all customers, no exception.We need to charge the glasses if they are over 10 years, plusthe Labor charge.Ms. ***** ***** must agree on these terms and conditions.***
I just spoke with *** on Thursday afternoon who said she was going to see if this could be waived. This was a known issue with the windows and every window in my house needs to be repaired. A recall or a notice should have went out to everyone who bought these windows. I would have noticed this 3 yrs ago prior to the warranty expiring, if I was informed. I do not intend on paying for every window in my house to be repaired, that is not acceptable. I do not have the money to repair every window. The company knew there as an issue years ago, and failed to tell consumers. I have spoken to an attorney if you do not wish to settle this out of court please let me know and I will file in a claim. No one buys windows with the intention of having to fix every window again. I can't honestly believe a company would not stand behind their product, when they admitted themselves on-line that there was an issue. Also for the record I am the one who had to initiate a call since there has been no response since your last email to the BBB saying you would call me. Why would you have me send all my documentation last night and have me believe you were going to fix the windows free of charge and now send this email?
Also too why would anyone agree to a settle without knowing what you want to charge me per window to fix it. You have not once told me how much it would cost. What is the cost per window to have it fixed? $10 a window?