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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Gordons Window Decor manufacture customized insulating cellular window shades. They manufacture the Symphony and EcoSmart brand. Every shade is manufactured to each customer’s measurements using the fabric and operating style chosen by the customer. Since each shade is individually crafted they are not returnable for any reason except for warranty repair. They also sell sheer roller shades, skylight shades, sheer blinds, and roman cellular blinds.
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A BBB Accredited Business since
BBB has determined that Gordons Window Decor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gordons Window Decor include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gordon M. Clements, President
Number of Employees
WINDOWS-SHADES WINDOWS-TREATMENTS Interior Design Services (NAICS: 541410)
Method(s) of PaymentCash
Alternate Business NamesCellularWindowShades.com SymphonyShades.com
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BBB Complaint Process
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Additional Phone Numbers
- (802) 655-7777(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Purchased blinds for my entire house with the expectation that the tax credit would apply and is the only reason why I agreed to spend $2000 with the knowledge that I would be able to apply $1500 towards a tax refund. That I would get approximately $500 back at tax time. I know that the company was not paying out this money but the sales agent talked to me at length regarding this credit and convinced me to buy blinds for all windows. I agreed and that was fine. However at tax time when I gave my tax people all the info they came back to me that I did not have the blinds that applied to this credit after contacting Gordons window they said the same thing. I have been in contact with Gordon's Window ever since January 2011 trying to work this out with them and this is what they sent to me:
I sincerely apologize for the delay in coming to a decision regarding this matter. We are unable to give any tax credit for the following reasons:
1. For every job that was sold that was applicable for the tax credit the attached document was given to the customer along with the invoice. Our designers were meticulous in their tax credit
documentation; so you would have been given the papers if you qualified.
2. In the paper work that you would have been given (which was also posted on our website) we specifically state that Gordon's Window Décor is not liable for the customer’s ability to receive
the credit (please note the attached document). We are a small business so we could not possibly take on the risk of agreeing to pay for the tax credit if the IRS was to refuse.
we respect and understand your frustration at the lengthy delay of our answer. The lack of communication on our part with your original inquiry was inexcusable and has been utilized as a learning example for the entire company so that we may better serve you in the future. We thoroughly appreciate your business and if anything should happen to your products in 10 or 15 years, we want to be in business to support you. We sincerely hope that you can understand our position as well.
********** ******* - Retail Sales Manager
Desired Settlement: $500 refund from Gordon's Window
Business Response: Our customer, **** *********, claims that she was due a tax credit for blinds purchased in 2010. However, she did not purchase blinds with the side tracks necessary for the tax credit. The only time a tax certificate was given was when side tracks were purchased. I have attached copies of the tax credit requirements, the certificate, pictures showing the side tracks and her order. Please let me know if you require any further information.
Better Business Bureau:
I now understand that the blinds I purchased were not the blinds that were part of the tax credit, but that wasn't what the sales agent described to me. At the time of our initial phone call I explained that I saw their ad regarding the tax credit. Then again when the agent was at my house doing measurements and making up the sales agreement she stated that I would be able to bring my bill of sale to my tax agent. As she was leaving my house that same day, she wanted to make sure that I understood that the tax credit only applied to $1500 of the sale and that it was about a third of $1500 that would be in a tax refund. Therefore for misrepresentation I am owed $500 from Gordon's Window Design or from **** *** ******** (sales agent) for Gordown's Window Design.
To Whom It May Concern:
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.