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Description

Gordons Window Decor manufacture customized insulating cellular window shades. They manufacture the Symphony and EcoSmart brand. Every shade is manufactured to each customer’s measurements using the fabric and operating style chosen by the customer. Since each shade is individually crafted they are not returnable for any reason except for warranty repair. They also sell sheer roller shades, skylight shades, sheer blinds, and roman cellular blinds.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gordons Window Decor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gordons Window Decor include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gordons Window Decor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: May 10, 1996 Business started: 01/01/1986 in VT Business incorporated: 12/31/1987 in VT
Type of Entity

Corporation

Business Management
Mr. Gordon M. Clements, President
Contact Information
Principal: Mr. Gordon M. Clements, President
Customer Contact: Ms. Debby Jarecki, Sales Manager
Number of Employees

35

Business Category

WINDOWS-SHADES WINDOWS-TREATMENTS Interior Design Services (NAICS: 541410)

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Alternate Business Names
CellularWindowShades.com SymphonyShades.com

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (802) 655-7777(Phone)
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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

11/17/2011 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased blinds for my entire house with the expectation that the tax credit would apply and is the only reason why I agreed to spend $2000 with the knowledge that I would be able to apply $1500 towards a tax refund. That I would get approximately $500 back at tax time. I know that the company was not paying out this money but the sales agent talked to me at length regarding this credit and convinced me to buy blinds for all windows. I agreed and that was fine. However at tax time when I gave my tax people all the info they came back to me that I did not have the blinds that applied to this credit after contacting Gordons window they said the same thing. I have been in contact with Gordon's Window ever since January 2011 trying to work this out with them and this is what they sent to me: I sincerely apologize for the delay in coming to a decision regarding this matter. We are unable to give any tax credit for the following reasons: 1. For every job that was sold that was applicable for the tax credit the attached document was given to the customer along with the invoice. Our designers were meticulous in their tax credit documentation; so you would have been given the papers if you qualified. 2. In the paper work that you would have been given (which was also posted on our website) we specifically state that Gordon's Window Décor is not liable for the customer’s ability to receive the credit (please note the attached document). We are a small business so we could not possibly take on the risk of agreeing to pay for the tax credit if the IRS was to refuse. we respect and understand your frustration at the lengthy delay of our answer. The lack of communication on our part with your original inquiry was inexcusable and has been utilized as a learning example for the entire company so that we may better serve you in the future. We thoroughly appreciate your business and if anything should happen to your products in 10 or 15 years, we want to be in business to support you. We sincerely hope that you can understand our position as well. Sincerely, ********** ******* - Retail Sales Manager

Gordon's Window Decor

Helping the environment, one shade at a time

* ***** ****

********** ** *****

********************

**************************

************ * *****

************ * ***

Desired Settlement: $500 refund from Gordon's Window

Business Response: Our customer, **** *********, claims that she was due a tax credit for blinds purchased in 2010. However, she did not purchase blinds with the side tracks necessary for the tax credit. The only time a tax certificate was given was when side tracks were purchased. I have attached copies of the tax credit requirements, the certificate, pictures showing the side tracks and her order. Please let me know if you require any further information.

Consumer Response:

Better Business Bureau:







I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *******.

I now understand that the blinds I purchased were not the blinds that were part of the tax credit, but that wasn't what the sales agent described to me.  At the time of our initial phone call I explained that I saw their ad regarding the tax credit. Then again when the agent was at my house doing measurements and making up the sales agreement she stated that I would be able to bring my bill of sale to my tax agent.  As she was leaving my house that same day,  she wanted to make sure that I understood that the tax credit only applied to $1500 of the sale and that it was about a third of $1500 that would be in a tax refund.  Therefore for misrepresentation I am owed $500 from Gordon's Window Design or from **** *** ******** (sales agent) for Gordown's Window Design.

Regards,

****  *********

 

 

 

Business Response: To Whom It May Concern:



 



I am responding to the rebuttal for complaint #*******. I have been unable on the official site to attach the above documents. The documents are the pdf of our advertisement that ran in the Burlington Free Press in 2010.  The customer, **** *********, has stated that she saw our advertisement re. the tax credit for insulating shades in 2010. As you can see the advertisement clearly shows the tracks necessary to receive the credit. Our designer clearly did not have tracks on the signed order forms. Our designer has also clearly stated that she did not say that Ms. Quicksell was eligible for any tax credit, nor did she leave the paper work for it. Please notify me if you need any further documentation.



 



Cordially,



 



***** ******* 



***** *******



Gordon's Window Decor



* ***** ****



********* ** *****



*****************

www.gordonswindowdecor.com



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Consumer Response:

Better Business Bureau:







I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

Again I know what I was told verbally and what I was expecting from the word of your sales agent.  Ms. Ebersole never pointed out that the blinds I was purchasing would not be part of the tax credit. Quite the opposite as stated previously she made sure I understood how the tax credit worked.













Regards,

**** ********* 

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.