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BBB Accredited Business since

Luna Bazaar / Cultural Intrigue

Phone: (800) 223-1106 35 Frost St, Brattleboro, VT 05301 http://www.lunabazaar.com

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Description

Luna Bazaar specializes in cultural decorations for special events and home decor. The business products include paper lanterns, parasols, fans, paper pom poms, candle holders, vases, and ornaments.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luna Bazaar / Cultural Intrigue meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Luna Bazaar / Cultural Intrigue include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Luna Bazaar / Cultural Intrigue
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 24, 2008 Business started: 12/01/1992 in VT Business incorporated: 04/17/1996 in VT
Type of Entity

Corporation

Business Management
Mr. Adam E Gebb Sr., President
Contact Information
Principal: Mr. Adam E Gebb Sr., President
Number of Employees

23

Business Category

WEDDING SUPPLIES & SERVICES INTERIOR DECORATORS & DESIGNERS SUPPLIES HOME DÉCOR, ACCESSORIES & GIFTS - ONLINE RETAILER PARTY SUPPLIES GIFTWARES-WHOLESALE & MANUFACTURERS CHRISTMAS LIGHTS & DECORATIONS HOME FURNISHINGS All Other Personal Services (NAICS: 812990)

Alternate Business Names
Cultural Intrigue Luna Bazaar
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Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    35 Frost St

    Brattleboro, VT 05301

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

8/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I just got off the phone with *****. I let her know that I do have an account and purchased from Cultural Intrigue in the past. I checked my cc account and the charge is there. Please ship my items that I purchased.

Desired Settlement: All I would like to resolve this matter is for the company to ship my items to me.

Business Response: We received the above referenced complaint by mail today. The issue was a computer generated error.  For some hours our new tapestries showed our wholesale customers that they could add these items to their cart at one penny each without logging in. Under the item it said “Log in to view prices”. When this customer went to our wholesale web site she did not log into her registered wholesale account.  She was able to add the tapestries to her cart. However, had she logged in she would have seen the correct prices – which were $20 each.  We corrected the problem as soon as we discovered the error but unfortunately, the customer placed the order prior to the correction.  She was contacted the next business day and advised of the error and the correct price for her order, which was $420 plus shipping. She was quite upset and rude to our customer service representative *****, who tried every way possible to explain what happened.  This individual was quite insistent that she would pay what the site posted and insisted she speak with a supervisor. ****** the supervisor called her back to advise her again of the circumstances.  She kept saying that she had paid for the items when no actual capture of funds was completed. She was advised of this and the fact that she had not logged in to her account since April of 2014 to view any wholesale pricing. We again advised her of the correct price and she threatened to report us. The order was then cancelled from our website because the customer refused to pay the correct amount.  She hung up on the supervisor and now we are receiving this complaint.   What would you have us do in this situation? Sincerely,   CULTURAL INTRIGUE/LUNA BAZAAR