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Boston Webdesign, LLC. is a Boston-based web design and maintenance company that specializes in custom web development using Joomla, Wordpress, XHTML and CSS. The company also offers full service search engine optimization and can assist with brand equity and marketing.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Boston Webdesign, LLC include:
- Length of time business has been operating
Factors that raised the rating for Boston Webdesign, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Somen Saha, Owner & Manager
Number of Employees
WEB SITE DESIGN SERVICE WEB HOSTING SEARCH ENGINE OPTIMIZATION SERVICES ONLINE SERVICES MARKETING CONSULTANTS INTERNET - WEB HOSTING GRAPHIC DESIGNERS
Products & Services
Boston Webdesign, LLC sells the following brand(s): iphone apps, Joomla, Wordpress
Boston Webdesign, LLC offers the following product(s): Custom Web Development, iPhone App Development Packages, Joomla customizations
Method(s) of PaymentBusiness Checks
Bank Wire Transfers
Refund and Exchange PolicyThe business states If client halts work and applies by registered letter for a refund within 30 days, to Boston Webdesign, LLC., 3 Pine Street, Sharon, MA 02067, phone (617) 202 9242, or email firstname.lastname@example.org work completed shall be billed at half of the initial payment, the balance of which shall be returned to client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 30 days of signing this contract.
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THIS LOCATION IS NOT BBB ACCREDITED
3 Pine Street
Sharon, MA 02067 (617) 202-9242 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contracted with Boston Webdesign, LLC. to create a website for my business. The signed contract in March of 2011 stated that Boston Webdesign would complete the site within 3 months of initial payment. Initial payment was sent out ton the 30th of March. It is now January of 2012 and several of the services listed in the contract are not completed. The contract also states that Boston Webdesign, LLC would warranty and correct their work if problems arose for a period of 6 months after the services were completed. Parts of their design are broken and not working, and the company now states that that they will not warranty that work and do not have the skills necessary to complete the work. I have had to hire another company to clean up their mess. Boston Webdesign, LLC will not provide me with the files that I paid for and they claim to no longer have them. Most of the work they completed within the original contract was done by developers overseas. The website I was originally provided was in a translated, broken english at best. When I asked the company to correct the grammatical and spelling errors, they requested additional funds. Several of the pages they created did not display correctly. The outlook of Boston Webdesign, LLC from what I have gathered on this project is one that the customer is never right. Instead of working with me to resolve the issue, they insisted it was correct and send multiple rude, unprofessional emails. It finally took me having to create a video of everything that was wrong with the site from multiple computers and multiple browsers before they would even address that their was an issue. This entire project has been one large hand-holding session. This company has no problem taking your money for services that they are not capable of performing. Their delays have cost me over 6 months of profitable business in addition to having to hire another company to come in behind them and clean up their mess. I would not recommend this company to anyone looking for web design services.
Desired Settlement: I would like Boston Websdesign, LLC to provide the .FLA and .AS files they were contracted to modify. If these files are no longer available I would like a refund of the $2,500 that was paid to them to compete this service. I would also like a penalty assessed of $1,000 per month for every month that the contract was not completed in its entirety past the deadline.
It is very unfortunate when one comes across individuals who try to get work done and then tries to get their money back somehow. I have attached the original contract which is signed and agreed by *** *****. We built him a great website with all the functionality that he wanted.
The attached contract, signed 3/30/11, states that Boston Web Design had 3 weeks to complete the contract. The contract was never completed and I had to hire other firms to complete the design.
It is unfortunate that all businesses can not have intergrity and pride in their work. The website that you supposively completed was full of errors in appearance, grammer, spelling, and functionality. The logo you provided, that I paid for, looked like a 3rd grade art project gone wrong. I once again had to hire an outside firm to complete a task I paid you for.
I did have to make many changes, as you call them, during the project, and for each one you requested money and were promptly paid accordingly. Most of these changes stemmed from your inability to design what was previously requested due to your firms lack or knowledge and skill in your profession.
I am asking for the .FLA and .AS files for the music player. You did not have any problem asking for the money to implement the player, so why am I now finding out that you dont posses the knowledge to complete this task? I think that it is fair that you provide the files for the services paid, or return the money.
First of all this client likes to make false allegations and we have a email trail to backup this claim - it is true that the contract was for 3 weeks - but the contract also states that the client and Boston Webdesign, LLC. works "together" to complete the project. If the client keeps requesting changes - it takes time to implement the changes - (we have an email trail to back this up).
If is apparent that Boston Webdesign, LLC has no intentions of resolving these issues. Please proceed with filing my complaint.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.