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BBB Accredited Business since

123Together.com

Phone: (800) 967-3924 Fax: (781) 998-1093 309 Waverley Oaks Road, Suite 301, Waltham, MA 02452

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Description

123Together.com is a web hosting  and online services company that specializes in computer software & services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 123Together.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for 123Together.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against 123Together.com
See Trends in Complaints on 123Together.com

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 123Together.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on 123Together.com

Additional Information

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BBB file opened: January 19, 2005 Business started: 01/01/1999 in MA Business incorporated: 12/19/2003 in MA
Type of Entity

Corporation

Business Management
Ms. Mona Abutaleb, President Ms. Lisa Masiello, Marketing Director
Contact Information
Principal: Ms. Mona Abutaleb, President
Customer Contact: Ms. Lisa Masiello, Marketing Director
Number of Employees

40

Business Category

WEB HOSTING ONLINE SERVICES COMPUTERS-SOFTWARE & SERVICES SOFTWARE PRODUCTS

Products & Services

123Together.com sells the following brand(s): BlackBerry, McAfee, Microsoft, VMWare

123Together.com offers the following product(s): Collaboration services, Email archiving, Hosted exchange systems, Hosted mobility services, Spam filtering, Virtual server

Refund and Exchange Policy
The business states that their refund policy is as follows: 123Together.com ensures a 99.999% uptime guarantee for shared and a 100% uptime guarantee for dedicated servers.
Alternate Business Names
MindSHIFT Technologies
Industry Tips
Computer Software - 5 Tips - Video Computers- Software and Services Domain Name Services Online Shopping - 5 Tips - Video Read Before You Sign

Additional Locations

  • 309 Waverley Oaks Road, Suite 301

    Waltham, MA 02452 (800) 967-3924

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

11/21/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been using 123together.com for the past 3 months and have been very unimpressed. I called their support department today in order to cancel the service and recieve a refund after reading the "99.999% uptime for shared servers" guarantee. The first support rep I spoke to was very helpful and guided me through the cancellation process and profusely apologized for the lack of support. He told me he would refer me over to the billing department to discuss a refund for the service I was unable to use. I spoke to Rick and he informed me that he was unable to discuss the details of the account with me, even though it was MY credit card being charged. 123together.com will lose my respect and future business if this matter is not resolved to my satisfaction.

Desired Settlement: I would like a formal apology letter for the way I was treated over the phone and a full refund for the past 3 months I have not used the service.

Business Response:

Hello *****,

I would like to apologize for the experience you had when attempting to cancel your service with us.

The protection of our customers' personal information and credit card data is of the upmost importance to us.  Therefore, in order to ensure the highest level of security, it is our policy to not disclose any account information with anyone but the primary contact listed on the account.  As you know, the name associated with your account was not the same as the name associated with the credit card that was used to open the account and, as a result, we were reluctant to make any changes to the account without written consent of the account owner. 

We now understand that your credit card was used without your knowledge and will refund to you the full amount of the charges incurred over the life of the account totaling $75.14.  A check in that amount has been cut and will be mailed to you today.

We appreciate your business and look forward to the possibility of serving you in the future.  Please do not hesitate to contact us with any additional questions you may have.

Sincerely,
**** ******** ***************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*******.

Furthermore, due to your cooperation I am considering switching our current exchange hosting provider. If you could have someone from your company contact me with pricing, I would appreciate it.

Regards,

***** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.
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