BBB Accredited Business since
Phone: (800) 967-3924 Fax: (781) 998-1093 309 Waverley Oaks Road, Suite 301, Waltham, MA 02452
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123Together.com is a web hosting and online services company that specializes in computer software & services.
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A BBB Accredited Business since
BBB has determined that 123Together.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 123Together.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Mona Abutaleb, President Ms. Lisa Masiello, Marketing Director
Number of Employees
WEB HOSTING ONLINE SERVICES COMPUTERS-SOFTWARE & SERVICES SOFTWARE PRODUCTS
Products & Services
123Together.com sells the following brand(s): BlackBerry, McAfee, Microsoft, VMWare
123Together.com offers the following product(s): Collaboration services, Email archiving, Hosted exchange systems, Hosted mobility services, Spam filtering, Virtual server
Refund and Exchange PolicyThe business states that their refund policy is as follows: 123Together.com ensures a 99.999% uptime guarantee for shared and a 100% uptime guarantee for dedicated servers.
Alternate Business NamesMindSHIFT Technologies
Industry TipsComputer Software - 5 Tips - Video Computers- Software and Services Domain Name Services Online Shopping - 5 Tips - Video Read Before You Sign
309 Waverley Oaks Road, Suite 301
Waltham, MA 02452 (800) 967-3924 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have been using 123together.com for the past 3 months and have been very unimpressed. I called their support department today in order to cancel the service and recieve a refund after reading the "99.999% uptime for shared servers" guarantee. The first support rep I spoke to was very helpful and guided me through the cancellation process and profusely apologized for the lack of support. He told me he would refer me over to the billing department to discuss a refund for the service I was unable to use. I spoke to Rick and he informed me that he was unable to discuss the details of the account with me, even though it was MY credit card being charged. 123together.com will lose my respect and future business if this matter is not resolved to my satisfaction.
Desired Settlement: I would like a formal apology letter for the way I was treated over the phone and a full refund for the past 3 months I have not used the service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.