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Phone: (800) 967-3924 Fax: (781) 998-1093 309 Waverley Oaks Rd Ste 301, Waltham, MA 02452


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Description is a web hosting  and online services company that specializes in computer software & services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 19, 2005 Business started: 01/01/1999 in MA Business incorporated: 12/19/2003 in MA
Type of Entity


Business Management
Ms. Mona Abutaleb, President Mr. Kevin Caruso, Marketing
Contact Information
Principal: Ms. Mona Abutaleb, President
Customer Contact: Mr. Kevin Caruso, Marketing
Number of Employees


Business Category


Products & Services sells the following brand(s): BlackBerry, McAfee, Microsoft, VMWare offers the following product(s): Collaboration services, Email archiving, Hosted exchange systems, Hosted mobility services, Spam filtering, Virtual server

Refund and Exchange Policy
The business states that their refund policy is as follows: ensures a 99.999% uptime guarantee for shared and a 100% uptime guarantee for dedicated servers.
Alternate Business Names
MindSHIFT Technologies
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services Domain Name Services Five Steps to Building an E-Commerce Site - Video Online Shopping - 5 Tips - Video Read Before You Sign Website Design Services

Customer Review Rating plus BBB Rating Summary has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 309 Waverley Oaks Rd Ste 301

    Waltham, MA 02452 (800) 967-3924


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

4/16/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Company did not honor terms of MSA, specifically they never initiated or 'decommissioning services/letter" they failed to provide us with critical passwords and vendor information prior to termination of our agreement

Desired Settlement: We need the information that we are supposeed to receive according to the terms of our MSA,

Business Response: I would like to apologize for the confusion regarding the off-boarding documentation which you requested when canceling your service with us.  It is our policy to always provide those materials to our customers.  After speaking with our team, I understand that as of April 10, 2014 you should have received the requested documentation.  Please confirm that this is the case.  We are happy to assist you with any additional questions you may have.  Please do not hesitate to contact us at any time.Sincerely, **** ********

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, we have not gotten confirmation from your billing dept that they have revoked their charges to us for April service. Regards, ******* *******

2/28/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We were told that we would receive a credit to our credit card on file when we discontinued using the Hosted Exchange service by our Sales Director. We are continuing to use their CloudShift Server service and are not discontinuing out account. When I spoke with the Billing representative he told me we would not receive a credit to our credit card, but would receive a credit to our account. If we had known that this would occur we would have timed the elimination of the the Hosted Exchange service so that we would not have been charged for January 2014. They do not allow you to remove a credit card from their system once it has been put in so we were unable to not have the charge automatically occur on January 1.

Desired Settlement: Place a credit to the company credit card on file rather than on the account. We will be paying $79 per month for the CloudShift Server and with approximately a $3000 credit on the account we would not pay the company for about 37 months.

Business Response: Hello ****, We very much appreciate the fact that you have chosen to provide your hosted business services and apologize for the confusion regarding the credit to your account.  Per your request, we have credited your credit card which we have on file in the amount of $3,312.10. Thank you very much for your continued business with us and please do not hesitate to contact us with any additional questions you may have. Sincerely, **** ********

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.