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BBB Accredited Business since
Phone: (207) 989-8890 Fax: (207) 234-1098 PO Box 54, Dixmont, ME 04932 View Additional Web Addresses
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B.W. Hewes & Associates specializes in the residential sales and servicing of Rainbow Cleaning Systems.
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A BBB Accredited Business since
BBB has determined that B.W. Hewes & Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B.W. Hewes & Associates include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brent Hewes, President Mrs. Jenel M Hewes, CFO
Number of Employees
VACUUM CLEANERS-SERVICE & REPAIRS VACUUM CLEANERS HOUSEHOLD-DEALERS VACUUM CLEANING SYSTEMS Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)
Products & Services
B.W. Hewes & Associates sells the following brand(s): Rainbow Cleaning Systems
B.W. Hewes & Associates offers the following product(s): Rainbow Cleaning Systems
Hours of Operation
|M||:||10:00 AM - 5:00 PM|
|T||:||10:00 AM - 5:00 PM|
|W||:||10:00 AM - 5:00 PM|
|Th||:||10:00 AM - 5:00 PM|
|F||:||10:00 AM - 5:00 PM|
|S||:||10:00 AM - 2:00 PM|
Method(s) of PaymentCash
Service AreaB.W. Hewes & Associates provides their services in MAINE.
Alternate Business NamesB.W. Hewes & Associates,LLC
Industry TipsChoosing a Vacuum Cleaner
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 54
Dixmont, ME 04932
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: THREE WEEKS AGO, ******* *****, OF THE HEWES CO. CALLED ME WITH AN *** ******* ******. IT WAS MOSTLY DEMOGRAPHICS, AND SHE SAID MY NAME WOULD BE ELIGIBLE FOR AN UPCOMING DRAWING. SHE CALLED ON 2/11/14 AND AGAIN IDENTIFIED HERSELF AS HEWES CO. SHE SAID MY NAME HAD BEEN SELECTED TO RECEIVE A FREE ONE ROOM AIR CLEANER. MY NAME WOULD ALSO BE ENTERED INTO THE GRAND PRIZE DRAWING. A WORKER FROM HER COMPANY WOULD BE IN MY AREA BETWEEN 7 AND 8 P.M. TO DELIVER THE AIR CLEANER IF THAT WAS OK. I SAID IT WAS. SHE THEN SAID THE WORKER WOULD BE THERE 10-15 MINUTES TO TELL ME ABOUT THE COMPANY. WHEN I ASKED WHAT THEY SOLD, SHE SAID ******* VACUUM CLEANERS. I ALREADY OWN ONE AND HAD NO INTENTION OF BUYING ANOTHER. AT 6:40, THE WORKER, HER HUSBAND, ARRIVED WITH THE AIR CLEANER, IDENTIFIED HIMSELF AS ***** *****, SHOWED US HIS *** PIN AND AN AD ON HIS PHONE THAT HE WAS AAA RATED. HE THEN BEGAN TALKING ABOUT OUR HOME (A MODULAR), AND HOW BAD THE AIR QUALITY WAS, THAT HE HAD PREVIOUSLY OWNED ONE AND DIDN'T LIKE IT, ETC. HE SHOWED US THE SCENTS TO USE IN THE AIR CLEANER, AND I SAID I ALREADY HAD SOME. HE ASKED IF I OWNED A ******* VAC, AND I SAID YES. HE LOOKED AT IT, DETERMINED IT WAS 12+ YEARS OLD, DESCRIBED THE NEWER MODELS, AND TRIED HARD TO WORK OUT A TRADE FOR OUR MODEL. HE STARTED AT $800, THEN DROPPED TO $700 WHEN IT WAS DETERMINED IT WAS AN OLDER MODEL. WE DID NOT BUY OR TRADE, BUT HE TOOK THE AIR CLEANER WITH HIM BECAUSE WE WOULD NOT LOOK AT ONE OF HIS VACUUM CLEANERS. I THOUGHT THIS WAS VERY DECEPTIVE, CALLED THE NUMBER HE HAD LEFT ON MY VAC, GOT HIM, AND ASKED FOR HIS HOME NUMBER, WHICH HE GAVE ME. WHEN I TALKED WITH HIS WIFE, SHE SAID SHE HAD TOLD ME I WOULD HAVE TO LOOK AT HIS PRODUCT (SHE DID NOT) IN ORDER TO GET THE AIR CLEANER. I REALLY DON'T NEED OR WANT THE CLEANER, BUT FIND THEIR TACTICS VERY DECEPTIVE AND CERTAINLY NOT UP TO THE STANDARDS OF THE ***. I THINK THIS IS WORTHY OF YOUR TIME TO CONTACT THEM RE. THEIR TACTICS AS WELL AS HIS CLAIM OF BEING A MEMBER.
Desired Settlement: NO SETTLEMENT REQUESTED, JUST A REQUEST FOR HONESTY IN SALES.
Business Response: In response to the complaint, the customer is indeed in the drawing for the **** gift card. Everyone who answers our survey is entered into the drawing. However, the gift of the one room air cleaner is an advertising promotion. It is a gift to our customers for the opportunity to introduce our company to them and show them our product. It is a gift for their time. The words "free" and "won" are NOT used. Our customers are "selected to receive" the gift based upon the above mentioned opportunity. Yes, this customer did tell me she already owned a *******. I did tell her that the gift was based upon showing her the changes and new features to the product. She still agreed to having us come by her home. It is made clear to customers why we are coming and what the advertising promotion entails.