This business is not BBB accredited.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||69|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning delivery and customer service issues. Consumers state that they have ordered products that are either not received, or the order is cancelled. Consumers state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed. BBB sent a written notice to TotalVac.com on 5/15/2014 and 5/27/2014 identifying the potential pattern of complaints with a request for a business response. As of 6/12/14, the business did not respond to BBB's request.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on TotalVac.com Complaint Resolution Pie Chart: Complaints
VACUUM CLEANERS HOUSEHOLD-DEALERS , APPLIANCES-SMALL-SUPPLIES & PARTS , APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR , VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL , HUMIDIFYING APPARATUS , VACUUM CLEANERS-SUPPLIES & PARTS , ONLINE & INTERNET SHOPPING , HOUSEWARES-RETAIL , APPLIANCES-SMALL-DEALERS , AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT