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Consumer Complaints

This business is not BBB accredited.

TotalVac.com

(978) 777-3700

Customer Complaints Summary

69 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 44
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 69

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning delivery and customer service issues.  Consumers state that they have ordered products that are either not received, or the order is cancelled.  Consumers state that the business is slow in providing refunds or resolutions to issues that arise after an order is placed.  BBB sent a written notice to TotalVac.com on 5/15/2014 and 5/27/2014 identifying the potential pattern of complaints with a request for a business response.  As of 6/12/14, the business did not respond to BBB's request.



Industry Comparison | Chart

VACUUM CLEANERS HOUSEHOLD-DEALERS , APPLIANCES-SMALL-SUPPLIES & PARTS , APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR , VACUUM CLEANERS-INDUSTRIAL & COMMERCIAL , HUMIDIFYING APPARATUS , VACUUM CLEANERS-SUPPLIES & PARTS , ONLINE & INTERNET SHOPPING , HOUSEWARES-RETAIL , APPLIANCES-SMALL-DEALERS , AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.