BBB Business Review
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BBB Accredited Business since
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DC Distributors / Kirby of Wilmington is a distributor of Kirby products. The company sells and services Kirby vacuums, shampooers, replacement bags, shampoo and other cleaning products. Open Monday to Saturday for sales and services home demonstrations available
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A BBB Accredited Business since
BBB has determined that Kirby Vacuum Sales & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Kirby Vacuum Sales & Service include:
- Length of time business has been operating
- 28 complaints filed against business
Factors that raised the rating for Kirby Vacuum Sales & Service include:
- Response to 28 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||28|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Charles Stingel, President Mr. David Matthews, Sales Manager
Number of Employees
VACUUM CLEANERS HOUSEHOLD-DEALERS Household Appliance Stores (NAICS: 443141)