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Chittenden County Kirby
Phone: (802) 878-3804 159 Pearl Street Suite 7, Essex Junction, VT 05452
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Chittendon County Kirby is an authorized independent Kirby Distributor and dealer for Kirby(R) Home Care Systems. This company offers Kirby Home Care maintenance systems, vacuums, buffers, and floor care products as well as replacement parts, bags, belts, shampoos & pet stain solutions for Kirby products only. Financing available.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chittenden County Kirby include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Sole Proprietorship Principal The Kirby Company World Headquarters
Business ManagementMr. London A Wofford, Owner & President Ms. Debra Wofford, Vice President
Number of Employees
VACUUM CLEANERS HOUSEHOLD-DEALERS STEAM CLEANING EQUIPMENT CARPET & RUG CLEANING EQUIPMENT& SUPPLIES FLOOR MACHINES VACUUM EQUIPMENT & SYSTEMS VACUUM CLEANING SYSTEMS VACUUM CLEANERS-SUPPLIES & PARTS VACUUM CLEANERS-SERVICE & REPAIRS Household Appliance Stores (NAICS: 443141)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||9:00 AM - 12:00 PM|
Method(s) of PaymentVisa
Service AreaChittenden County Kirby provides their services in CHITTENDEN, VT.
Alternate Business NamesCCK
Industry TipsCarpet & Rug Cleaning Services Carpets and Rugs Choosing a Vacuum Cleaner
THIS LOCATION IS NOT BBB ACCREDITED
159 Pearl Street Suite 7
Essex Junction, VT 05452 (802) 878-3804 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased the Kirby vacuum in October. It's never worked. I contacted Kirby repeatedly and they won't take their product back.
Desired Settlement: Stop collection of payment and take your product back. It's been used twice for 5 minutes and has never worked.
Business Response: To respond to this complaint we have called ****** ****** numerous times. I can get the times. She made a formal complaint with the Kirby co on 12/22/14. Her buffer attachment had been mailed to her on 12/18/14. The number that ****** supplied for this complaint is the same number we called twice a day on 12/23, 12/26 and 12/29. Since her voicemail was not set up we could not leave a message. After speaking with ******** in the office she has just informed me that ****** ****** has called twice in the last 2 weeks during regular business hours. When ******** answers the phone she hangs up. Today on 1/29 ****** left a message at our office. When ******** called this morning the voicemail was set up so she left a message for ******. We have not heard back from her today. This transaction is not going to be cancelled. We are more than willing to help her with the machine as we have already been to her house once before. Since she doesn't respond to our missed calls, please forward this to her and have her return ********'s call so we can help her. Just invade she doesn't have the number it is, ************. We are in the office mon-fri 8:30-3.