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Chittenden County Kirby

Phone: (802) 878-3804 159 Pearl Street Suite 7, Essex Junction, VT 05452


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Description

Chittendon County Kirby is an authorized independent Kirby Distributor and dealer for Kirby(R) Home Care Systems.  This company offers Kirby Home Care maintenance systems, vacuums, buffers, and floor care products as well as replacement parts, bags, belts, shampoos & pet stain solutions for Kirby products only.  Financing available.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chittenden County Kirby include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chittenden County Kirby
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 15, 2011 Business started: 08/01/2008 in VT
Type of Entity

Sole Proprietorship Principal The Kirby Company World Headquarters

Business Management
Mr. London A Wofford, Owner & President Ms. Debra Wofford, Vice President
Contact Information
Customer Contact: Ms. Debra Wofford, Vice President
Principal: Mr. London A Wofford, Owner & President
Number of Employees

5

Business Category

VACUUM CLEANERS HOUSEHOLD-DEALERS STEAM CLEANING EQUIPMENT CARPET & RUG CLEANING EQUIPMENT& SUPPLIES FLOOR MACHINES VACUUM EQUIPMENT & SYSTEMS VACUUM CLEANING SYSTEMS VACUUM CLEANERS-SUPPLIES & PARTS VACUUM CLEANERS-SERVICE & REPAIRS Household Appliance Stores (NAICS: 443141)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 12:00 PM
Method(s) of Payment
Visa
Mastercard
Discover
American Express
Debit Card
Cash
Check
Money Order
Service Area
Chittenden County Kirby provides their services in CHITTENDEN, VT.
Alternate Business Names
CCK
Industry Tips
Carpet & Rug Cleaning Services Carpets and Rugs Choosing a Vacuum Cleaner

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    159 Pearl Street Suite 7

    Essex Junction, VT 05452 (802) 878-3804

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the Kirby vacuum in October. It's never worked. I contacted Kirby repeatedly and they won't take their product back.

Desired Settlement: Stop collection of payment and take your product back. It's been used twice for 5 minutes and has never worked.

Business Response: To respond to this complaint we have called ****** ****** numerous times. I can get the times. She made a formal complaint with the Kirby co on 12/22/14. Her buffer attachment had been mailed to her on 12/18/14. The number that ****** supplied for this complaint is the same number we called twice a day on 12/23, 12/26 and 12/29. Since her voicemail was not set up we could not leave a message. After speaking with ******** in the office she has just informed me that ****** ****** has called twice in the last 2 weeks during regular business hours. When ******** answers the phone she hangs up. Today on 1/29 ****** left a message at our office.  When ******** called this morning the voicemail was set up so she left a message for ******. We have not heard back from her today. This transaction is not going to be cancelled. We are more than willing to help her with the machine as we have already been to her house once before. Since she doesn't respond to our missed calls, please forward this to her and have her return ********'s call so we can help her.  Just invade she doesn't have the number it is, ************. We are in the office mon-fri 8:30-3.