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          Find a Location

          World Travel Holdings, Inc. has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • World Travel Holdings, Inc.

              100 Quannapowitt Pkwy Ste 100 Wakefield, MA 01880-1352

            • World Travel Holdings, Inc.

              2875 Sabre St Ste 200 Virginia Bch, VA 23452-7375

            • World Travel Holdings, Inc.

              1201 W Cypress Creek Rd Ste 100 Fort Lauderdale, FL 33309-1907

            • World Travel Holdings, Inc.

              100 Sylvan RD Woburn, MA 01801

            • World Travel Holdings, Inc.

              255 E Dania Beach Blvd Dania Beach, FL 33004

            Business ProfileWorld Travel Holdings, Inc.

            Travel Agency
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 Quannapowitt Pkwy Ste 100

            Wakefield, MA 01880-1352

            Get Directions
            Visit Website
            Email this Business
            (617) 424-7990

            Customer Reviews

            4.09/5

            Average of 93 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            124 complaints closed in last 3 years

            52 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            World Travel Holdings, Inc. is an online and offline leisure travel company. 

            Business Details

            This is a multi-location business.

            Find a Location

            World Travel Holdings, Inc. has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • World Travel Holdings, Inc.

                100 Quannapowitt Pkwy Ste 100 Wakefield, MA 01880-1352

              • World Travel Holdings, Inc.

                2875 Sabre St Ste 200 Virginia Bch, VA 23452-7375

              • World Travel Holdings, Inc.

                1201 W Cypress Creek Rd Ste 100 Fort Lauderdale, FL 33309-1907

              • World Travel Holdings, Inc.

                100 Sylvan RD Woburn, MA 01801

              • World Travel Holdings, Inc.

                255 E Dania Beach Blvd Dania Beach, FL 33004

              Headquarters
              100 Quannapowitt Pkwy Ste 100, Wakefield, MA 01880-1352
              Email this Business
              BBB File Opened:
              6/25/2002
              Years in Business:
              29
              Business Started:
              1/17/1995
              Business Started Locally:
              1/27/1995
              Business Incorporated:
              1/17/1995
              Type of Entity:
              Corporation
              Number of Employees:
              1200
              Alternate Business Name
              • Cruise Outlet
              • Cruises Only
              • Luxury Only
              • Luxury Only Cruises
              • Vacation Services
              • CheapCruises.com
              • WTH
              • Vacation Outlet
              • CruisesOnly
              • Cruises.com
              • Cruises, Inc.
              • Cruise411
              • Rooms.com
              • Villas of Distinction
              • Creative Leisure International
              • Trips of Distinction
              Business Management
              • Mr. Tim Saccone, Customer Contact
              • Miss Sandy Miles, Customer Relations Specialist
              • Mr. Jeffrey Tolkin, CEO
              • Mr. Bradley Tolkin, CEO
              Contact Information

              Principal

              • Miss Sandy Miles, Customer Relations Specialist
              • Mr. Jeffrey Tolkin, CEO
              • Mr. Bradley Tolkin, CEO

              Customer Contact

              • Mr. Tim Saccone, Customer Contact
              • Miss Sandy Miles, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (617) 424-1943
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need help planning a trip? How to find a good travel agent

              Customer Complaints

              124 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I booked a royal caribbean cruise through cruises.com on March 16, 2024 for two people. The book cost ******* USD for 7 night cruise in a balcony cabin. The booking went through and I was able to see all the details from their invoice and through royal caribbean website. Last weekend on March 30th, when I checked on royal caribbean page, my booking was cancelled for no reason. So I contact royal caribbean and cruises.com the following day.After talking with both party, royal caribbean said I should talk directly with cruises.com, cruises.com told me it was royal caribbean's mistake. They was able to resolve the issue but my cabin was downgraded from a balcony cabin to a non-balcony cabin, which typically priced a couple hundred dollar less than the balcony cabin. The downgrade was the only option I have, or I can pay an additional 1100 USD for my original room.This is simply unfair. Due to issues on their end (either cruises.com or royal caribbean), I'm basically forced to take a worst product with the same price. They did not offer any compensation at all.I worked with a travel agent ******************************* from cruises.com. I don't want to press anything against her personally, but this process is just wrong.I attached both previous version and updated invoice to this complaint. Notice the room type different under the Cruise Itinerary section.
              Read More
              Read 123 More Complaints

              Customer Reviews

              93 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen M

              03/27/2024

              I booked a cruise with ****** Cruises using my ****** Miles but two days later when I received the mail confirming my cruise, ****** Cruises had charged my ****** credit card for the full amount. When I called them to try and correct the error, they said the time had passed to make changes. I explained the error and was told to call ****** Airlines who promptly sent me back to ****** Cruises. After speaking with them again, they informed me that MSC Cruises could fix the error easily. Yet, after contacting MSC, I was told they could do nothing since it was booked through ****** Cruises. Again, I called ****** Cruises and after no resolution was available, I cancelled the cruise on March 12, 2024. They were unable to send me a cancellation confirmation because of a "technical glitch" and told me their tech department would work on it. As of today, March 27, 2024, after calling yet again, I am still unable to get any type of confirmation that my $874.50 will be refunded to my ****** credit card. The *************** is still working on it!

              World Travel Holdings, Inc. Response

              03/28/2024

              ************,

              Thank you for your time in writing us to alert us to the issue you have had. The *** cancel confirmation was sent to your email showing -$874.51, the refunds shows it was submitted 3/22/2024 it should appear on your credit card statement within 2 billing cycles. 

              If you have any further questions please feel free to contact us at **************.

              Thank you,

              Customer Relations 

              Read 92 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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