Business ProfileforStudentUniverse

I am writing to file a formal complaint against StudentUniverse regarding an issue I encountered with a flight booking. The details of the transaction are as follows:Date of Transaction: February 5, 2023, 8:03 PM Amount of Money Paid: $670 On February 5, 2023, I made a flight booking through StudentUniverse with ************** for the summer season. However, due to unforeseen circumstances, I had to cancel my travel plans. I promptly contacted StudentUniverse's customer support team to request a refund for the flight booking.In my email communication with StudentUniverse, dated September 27, 2023, I outlined the reasons for my cancellation. As a graduate student scheduled to graduate in December, I encountered a sudden conflict with the start date of my internship, rendering me unable to travel internationally. I requested a full refund of the amount paid for the flight, emphasizing the financial strain I was under as I needed the refunded funds to cover my daily expenses in ***************** for the next three months while completing my studies and preparing for graduation.Despite my clear explanation of the circumstances and sincere request for assistance, StudentUniverse has failed to accommodate my refund request. As a loyal customer who has consistently relied on ********************** for travel arrangements, I am disappointed by the lack of understanding and cooperation demonstrated in response to my situation.I believe that StudentUniverse's refusal to provide a refund under these exceptional circumstances is unreasonable and unjust. As a reputable company serving students, I expected better treatment and support in resolving this matter.I kindly request your intervention in facilitating a resolution to this issue. I seek a full refund of the amount paid for the flight booking as per my original request to StudentUniverse.Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.