BBB Business Review
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BBB Accredited Business since
Phone: (617) 619-1000 Fax: (617) 619-1001 EF Ctr Boston 1 Education Street, Cambridge, MA 02141 View Additional Web Addresses
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EF Institute for Cultural Exchange, Inc. provides education travel, cultural exchange and academic programs.
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A BBB Accredited Business since
BBB has determined that EF Institute for Cultural Exchange, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EF Institute for Cultural Exchange, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 52 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||52|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMs. Jennifer Conlin, Director of Customer Relations Mr. Eleacia Fredette, Director of Customer Relations
Related BusinessesCultural Care, Inc. Go Ahead Tours
Number of Employees
TRAVEL AGENCIES & BUREAUS EDUCATIONAL CONSULTANTS Travel Agencies (NAICS: 561510)
Hours of Operation
|M||:||8:00 AM - 9:00 PM|
|T||:||8:00 AM - 9:00 PM|
|W||:||8:00 AM - 9:00 PM|
|Th||:||8:00 AM - 9:00 PM|
|F||:||8:00 AM - 5:30 PM|
Alternate Business NamesEF College Break EF College Study Tours EF Educational Tours EF Explore America EF Tours
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview