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          Durgan Travel Service has 1 locations, listed below.

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            Business ProfileDurgan Travel Service

            Travel Agency

            Contact Information

            125 Main St

            Stoneham, MA 02180-1600

            Get Directions
            Visit Website
            (800) 234-9959

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Durgan Travel Group, Ltd. specializes in travel agency services for group travel packages or individuals.

            Business Details

            Location of This Business
            125 Main St, Stoneham, MA 02180-1600
            BBB File Opened:
            10/6/1998
            Years in Business:
            55
            Business Started:
            1/1/1969
            Business Incorporated:
            1/1/1995
            Type of Entity:
            Corporation
            Number of Employees:
            15
            Alternate Business Name
            • The Durgan Group, Ltd.
            Business Management
            • Ms. Annette Kent, Owner
            Contact Information

            Customer Contact

            • Ms. Annette Kent, Owner
            Additional Contact Information

            Fax Numbers

            • (781) 438-6772
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/30/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On June 9, 2022 I sent a $450 deposit to Durgan Travel for an October tour to Northern *****. That same week, I found out that my dog had an issue that will reoccur and it was best I not leave her to go on this trip. On June 17,2022 I emailed *******************, the agent, to inform her I was unable to take the tour and my money should be refunded. I was told that it would ***********-8 weeks to get my money back because it was immediately sent to ********* Travel Insurance and there was no one there who could help because they were on vacation.It is now 12 weeks since they received my deposit. I have emailed several times, most recently a week ago, with no response from either the agent or the owner of the company, ***********************. I called ********* insurance and was told they are a third party affiliate and couldnt give me any information.I canceled the trip less than 10 days after they received my money and according to the documents I should have a full refund.The friend that was supposed to travel with me has also tried repeatedly to get an answer from the owner of the company who continues to say she is trying to get our money back. I want to have my $450 deposit refunded to me since I very quickly notified them I wasnt able to travel on the tour.
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            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vinnie O

            06/26/2023

            In 2020 my wife and I signed up for a Grand Tour of Italy offered through Durgan Travel. We had sent in our deposit of $450.00 each and then Covid hit in which we were notified that the trip was cancelled. I called and was told that the deposit would be applied to 2021 departures. I called again in the spring of 2021 and was told that we needed to be vaccinated. My wife was not vaccinated due to other health problems and I got a ridiculous response stating that it was not a problem but, we would have to be quarantined the first 5 days in country. What??? I then asked for a refund and the woman said that would be fine. She took the information needed from me and that I would receive a refund within 6 weeks. Six weeks went by, no refund. I called again and was told the check has been submitted, Almost three years later, still no refund. I've called numerous times with no response. Tried to leave a message but their mailbox is full. It's unfortunate that businesses like Durgan Travel take advantage of their customers once they have your money,
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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