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Adam Travel Services, Inc

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Phone: (617) 367-7155 Fax: (617) 227-6509 View Additional Phone Numbers 120 Blackstone St, Boston, MA 02109 http://www.adamtravel.net View Additional Web Addresses


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Description

Adam Travel Agency specializes in domestic and international travel agency services for both retail and wholesale travelers .


BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Adam Travel Services, Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Adam Travel Services, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Adam Travel Services, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 28, 1995 Business started: 01/01/1986 in MA Business incorporated 11/27/1996 in MA
Type of Entity

Corporation

Business Management
Ms. Rasha Boura, Complaint Handler
Contact Information
Principal: Ms. Rasha Boura, Complaint Handler
Number of Employees

9

Business Category

TRAVEL AGENCIES & BUREAUS Travel Agencies (NAICS: 561510)

Alternate Business Names
Adam Travel Agency C.A. Travel Orient Travel
Industry Tips
Finding a Travel Agency - 5 Tips - Video Travel Agencies

Customer Review Rating plus BBB Rating Summary

Adam Travel Services, Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1016 16th St NW Ste 601

    Washington, DC 20036 (202) 737-1115

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    10401 W Warren Ave

    Dearborn, MI 48126 (313) 846-9300

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    1044 Main St

    Paterson, NJ 07503 (973) 782-4700

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    110 E Main St

    Richardson, TX 75081 (972) 294-0000

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    120 Blackstone St

    Boston, MA 02109 (617) 367-7155

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    139 Centre St Ste 815B

    Chinatown, NY 10013 (212) 219-1988

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    139 Centre St Ste 815B

    Chinatown, NY 10013 (212) 925-6601

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    142 Adams St

    Newton, MA 02458 (617) 928-0030 (617) 928-0032

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    15407 1st Ave S Ste D

    Burien, WA 98148 (206) 246-1988

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    1642 S Parker Rd Ste 312

    Denver, CO 80231 (303) 671-6008

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    1801 Cottman Ave

    Philadelphia, PA 19111 (215) 238-0515

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    1836 N University Dr

    Plantation, FL 33322 (954) 916-1911

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    2050 N Alma School Rd Ste 4

    Chandler, AZ 85224 (480) 782-7500

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    2450 Peralta Blvd Ste 216

    Fremont, CA 94536

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    259 Canal St Ste 201

    Chinatown, NY 10013 (212) 925-6601

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    2650 Fountain View Dr Ste 215

    Houston, TX 77057 (713) 532-7222

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    3005 30th Ave Ste 2

    Long Is City, NY 11102 (718) 204-9299

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    3349 Ridgelake Dr Ste 102

    Metairie, LA 70002 (504) 838-7070

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    3492 Polynesian Isle Blvd Ste C

    Kissimmee, FL 34746 (407) 397-0061

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    391 Sutter St

    San Francisco, CA 94108 (415) 362-6100

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    4055 Spencer St Ste 202

    Las Vegas, NV 89119 (702) 734-3400

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    42 W 38th St Rm 700

    New York, NY 10018 (212) 888-1910

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    424 S Broadway

    Hicksville, NY 11801 (631) 983-8484

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    431 E Grand Ave Apt D

    El Segundo, CA 90245 (310) 649-1200

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    4712 W 63rd St

    Chicago, IL 60629 (773) 284-0785

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    4801 E Independence Blvd Ste 904

    Charlotte, NC 28212 (704) 567-9668

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    5030 Katella Ave Ste 202

    Los Alamitos, CA 90720 (562) 431-4988

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    5184 Central Ave NE

    Minneapolis, MN 55421 (763) 205-7955

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    62 Jerusalem Ave Unit A

    Hicksville, NY 11801 (516) 513-0242

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    7 Marshall St

    Boston, MA 02108

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    770 N La Salle Dr Ste 707

    Chicago, IL 60654 (312) 649-9700

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    8605 Cameron St Ste 322

    Silver Spring, MD 20910 (301) 588-1212

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    9 Washington St

    Dedham, MA 02026 (781) 467-1220

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    42 W 38th St Rm 700

    New York, NY 10018

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    5146 Leesburg Pike

    Alexandria, VA 22302 (703) 379-2428

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    2793 Clairmont Rd NE Ste 204B

    Atlanta, GA 30329 (770) 395-0144

  • 6677 N Lincoln Ave Ste 226

    Lincolnwood, IL 60712 (847) 677-1700

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We recently purchased four airline tickets from Maui to San Jose. We were under the impression we were working directly with ******** ********. The service agent charged us 199.00 per person and a 753.99 additional fee. He stated the fee would be used as a later credit. We never received a confirmation number nor e-mail. Come the day of the flight we had no e-ticket number nor confirmation number. Upon calling ******** ******** they notified us that they had no record of such a transaction. We immediately booked the needed tickets directly through ******** ******** at 200.00 per person without exchange fee. We feel ******** ******** is being misrepresented by this travel agency. Our records indicate tickets under the guise of ******** ******** were purchased, but two addresses used for Adam travel one in Illinois, and the other in Virginia. We found this suspicious also that the ticket number on the boarding passes do not match. Furthermore our attempts to contact responsible party were ignored or sometimes called never returned. At one point I received a call from a manager stating for me to email my boarding passes and I would receive a refund. We understand airlines no refund policy, but we never received our product in specifis the the flight tickets for that specific day.

Desired Settlement: We would like a complete refund of amount spent in the amount of 1549.99. As we would not find a credit useful being as we do not seek to do further business with this agency, and never had would they have stated who they were the first time we called reservations on the ******** ******** search site.

Business Response: Customer called regarding existing booking as she wanted to make datechange. Her original flights were booked with ** *******. Agent took allthe relevant details from the customer but instead of making changes he madenew booking for her as new price was cheaper. Also, agent advised that she canuse old tickets credit for her future travel with ** a/l but after6 months. Customer agreed on the same. Customer was satisfied with all theinformation >provided by the Agent and was ok with the future credit as well for theold tickets. ***** ***** Manager  Adam Travel * *** *** **** * ******* *** **** *** ************ ** *****

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below.  This information is true which is the nature of our complaint being we did not receive the items purchased. We have forwarded information from our boarding passes as well as our billing information. We believe the airlines would have not double booked had the tickets been on record. To date there is still no confirmation number provided and our creditors investigation yielded different ticket numbers as to those on the statement. Regards, ***** ******    

Business Response: *** * ****** The ticket was issued with a total amount of $ 1549.99 on 19Oct15 wherein, cost of the ticket for all passengers was $ 796.00 plus a service fee of $ 753.99  to which the customer agreed.  Later customer filed a chargeback as he/she could not board the flight. Our representative ( *** ) contacted the customer and sorted out the issue by providing him a future credit to which the customer agreed. Further, he filed a chargeback on 18Nov15 against the airline ticket cost which incurred financial loss to us through the airline as we have paid $ 540.00 to them. Customer had already received the claimed amount through us and we are not sure what else is he looking for now. We even tried calling the customer to make sure we settle things, however we could not establish any contact so far. We urge customer to contact us on ************ and we shall help him in the best possible way we can. Regards,

11/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Charged me $400 and $400 for my wife up front for a flight from Dallas to Chicago brought the total cost to $8040 each of us, where the dallas-chicago flight cost actually $272 and never returned the difference 400-272=128 * 2 =$ 256. Also the flight was a stand alone ticket and was not a connecting flight to ******* *** that took us to the final destination of Jeddah, Saudi Arabia to Hajj 2015. I could book this online and make this a connecting flight that starts from dallas to Jeddah. I could not believe the Agent did not care for that and I ended up paying the luggage fees for me and my wife for both way (dallas-chicago, chicago-dallas) of $120 * 2 = $240. Adam Travel clearly stated that any damage of the luggage they will re-imburse $160. I have 2 luggage damaged and made several request that went non responsive. I am looking to recover another $160*2 = $320. Their service was not good during the stay in Azizia, SA and Adam Travel is using child labor out there to serve us as 2 of the female kids were at the age 11 and age 13 were assigned for room services and were not capable at all. This is a clear violation of child labor and bad business practices. Buses did not run on schedule and in some cases totally did not show up, we had to take the cab during high season that cost us close to $300 extra for round trips on local transportation.

Desired Settlement: I am looking for a total of $256 + $240 + $320 + 300 = $1116 refund and an apology for all bad services and wrong promises.

Business Response: We advertise on our website and advertisements that our packages are from New York and other flights maybe available at a higher cost.  The $400 surchage was the cost for the Dallas - Chicago flight and the additional cost of flying the clients via Chicago instead of New York (which all clients prefer to avoid.)The client is also under the mistaken impression that we can pick any available flight to Jeddah. In fact, due to our large volume, we must pre-pay and reserve all of our flights months beforehand. Therefore, we cannot pick and choose our airlines. If we were to take any other method then we would be at risk of having hundrends of pilgrims without confirmed flights. This is why clients cannot book online or by any ticket outside of our group tickets. We make this very clear from the onset. The luggage charges he paid were for his domestic flights and were paid directly to the airline. At no point in any of our advertisements or terms & conditions (both attached) do we offer free luggage check ins for domestic flights.In our terms & conditions, we offer reimbursment of one luggage piece per person if lost by us (and not the airline). We do not cover damaged luggage. That being said, if client is willing to clarify how his luggage was damaged and show proof of damaged luggage we can discuss some type of reimbursment. Also in our advertisements and terms & conditions, we specify that during manasek time (when client took the cabs) we only offer government busses for their packages. We do not control availability of government busses and we offer no other transportation. Our day to day itinerary also outlines the lack of transportation provided outside of guaranteed trips. Please see date september 26, which clarifies the transportation situation.  Finally, we do not and have never hired children, and that is an outrageous accusation. We contract with third party vendors to provide cleaning help at our building sites. We contracted with a third party who hired cleaning ladies to provide services. For a variety of reasons, (safety, lack of day care options) The cleaning ladies brought their children with them. The  children were not there to work, and were not paid by us. In fact, it was their mother's who cleaned and provided all services. This was evident to all who were on site. Thank you for allowing us the oppurtunity to respond, and I hope this clarifies and issues. To summarize, the accusations made are unjustified wht the sole exception being the damaged luggage. Should the luggage have been materially damaged by us, then we can consider some type of reimbursment.  

9/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I booked a round-trip flight with Adam Travel. I had to change my return flight to a day earlier than originally booked. When I called Adam Travel they said it would be $200 change fee plus a $335 difference fee (saying the flight they had to book was an EXTRA $335 dollars from the original flight). Since that made no sense to me, and I knew I could buy a flight directly through ****** ******** for $249, I decided to cancel the original return flight with Adam Travel for a cancellation fee of $200. When I received the cancellation email it stated I had a credit of $607.20 and would be charged $200 when I decided to book another flight in the next year (change fee). It also stated I had a $200 cancellation fee. This makes no sense to me. First, the difference from the originally booked return flight and the new return flight is not $335, and then you are going to charge me a cancellation fee and a change fee? Just didn't seem right to me.

Desired Settlement: I would like to pay just the $200 cancellation fee and have no credit with Adam Travel since I have no desire to do business with them in the future.

Business Response: Customer called regarding existing booking as she wanted to make datechange. Her original flights were booked with ** *******. Agent took allthe relevant details from the customer but instead of making changes he madenew booking for her as new price was cheaper. Also, agent advised that she canuse old tickets credit for her future travel with ** a/l but after6 months. Customer agreed on the same. Customer was satisfied with all theinformation >provided by the Agent and was ok with the future credit as well for theold tickets. ***** ***** Manager 

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below.  Adam Travel fully refund me (a male, not a female) in the amount of  $699. This issue has been resolved between me and Adam Travel. However, the company ** is the company that should be looked into for suspicious activity and I informed Adam Travel of this. sponse please enter your rejection comments here.] Regards, ******* *****    

9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a customer at adam travel agency ***** **. On March 13,2015, I made a reservation for ***** .i made this reservation couple months in advance , because I wanted to get both a good deal and a flexible ticket ( refundable ) and that is because I have a critical situation . I am waiting for a travel document to be able to travel to ***** to see my parents who were visiting ***** since I can't meet them in ***** ( I have an asylum case ) I also needed visa for ***** , so there was a good chance I might not be able to travel . So ***** got me the tickets and said they are refundable and to make sure I told her that I needed that to be written and she did mention that in the email . Then as I expected I didn't receive the travel document on time and I had to change the date ,so I did change the date from May 27,2015 to June15,2015 hoping to receive the travel document by then. and I paid almost $1000 changing fee . I received the new tickets and made sure that they are refundable . note( I have the email that includes the e-ticket and that prove they are refundable because they mentioned that ) After that I didn't receive the travel document and I had to cancel this time since my parents had to go back to ***** . The surprise was that ***** said these tickets are not refundable . And she will give me credit valid for one year after she takes $700 cancellation fees . ( so I will be paying almost $1700 just fees ) I explained to her that I can't travel any more and credit for me means losing all the money . She said she is going on vacation for 2 weeks and she will figure it out . After more than one month calling the office and every body telling me it is *****'s issue and trying to reach her . I talked to her 20 days ago and she didn't care and said she can not do anything about it. And now the office blocked my number and not answering my calls for more than 20 days . How inprofessional that is . I paid the office more than $3500 to receive this .

Desired Settlement: I want to get the refund for the tickets that cancelled because they sold me them as refundable tickets and the email that includes the e-tickets prove that . I don't want credit cause I cant leave the us .and I would never buy those tickets if they were not refundable. as the travel agency mentioned . my credit should be $2473 I want a refund not credit .

Business Response: HiIt is correct that the ticket purchased on Mars is a refundable ticket and we did provide an email stating that the ticket is refundable with penalty and the passenger was advised by our agent about the rules of ****** ******* on the first ticket she purchased after she mentioned to us that she is waiting on getting her travel documents. In may the passenger contacted us as she asked for a date change on the ticket because she did not receive her travel document yet. The agent again give the passenger 2 options either to go head and process a full refund on the original ticket or exchange the ticket for a later date. The passenger refused to refund the ticket and she said that she did get the visa and she want to change the ticket for June 15. At this point the passenger she did not ask for a refundable ticket all what she need it is the Best available deal on the new date and she give us the impression that she no longer have the travel document issue. We did issue the new ticket, one day before travel the passenger called us again and she said that she didn't get her travel document again. the non refundable status is a rule of ****** ******** not Adam travel and the money is not with Adam Travel is with ****** ******* that's why we advised the passenger that she didn't loose her money but the ticket she currently holding have a value with ****** and it can be used for a period of one year.Best Regards ***** *******

Consumer Response: It is known in all travel agencies that it is the travel agent responsibility to review the ticket's conditions with the passenger before selling it , especially that I am not buying these tickets online , so I don't have an access to read these conditions . And what is more important than mentioning that these tickets are not refundable for the customer .Not only the travel agent didn't do her job by reviewing these conditions , but she also sent me the e-tickets to review them and she included in the notes that the tickets are refundable . If I didn't read these notes and was sure that they are refundable , I would never buy them because my travel document situation . It is not true that I gave the travel agent ""the impression"" that travel document is not an issue anymore . She gave me tow dates to change the tickets 10 and 15 July , and I told her 15 July cause that will give me extra time and more chance to get the travel document .so she was so much aware of my situation besides she consist saying that the new tickets are the same as the old ones ( same flight , same waiting times , same times and same stops ) every time I ask her a question about the new tickets . And when I cancelled the tickets , I didn't call her one day before , I called her three days before the flight and told her the situation and asked her to cancel and refund , she said ok let's do it , hold on , then she put me on hold and came back saying that it is non refundable . I told her the email says it is refundable , we can give credit . I told her I can't travel anymore my visa will expire soon ., I want a refund  . She said don't worry we will figure it out . Iam going for vacation . We will figure it out when I come back . After that every time I call the office they told me she is not back yet and I should wait for her  .And about that this is the ****** ******* issue now . That is not true cause I called them and they told me the travel agency cancelled the tickets and got credit for them .we no longer have anything to Deal with it . And ehat credit you are talking about . How can I get any credit if I can not reach them . They are not answering my calls and not responding to voice messages or emails . I even got the manger email from another office for Adam travel and send him lots of emails explaining my situation and he didn't respond . Even though they answered all my calls when I was trying to get the reservation done .so that means either they blocked my number or just ignoring my calls. So it is for sure the travel agent fault and like I said credit doesn't work for me cause I can't travel any more . Please see the attatchments . I attached copies of the e-tickets which shows that they mentioned the the tickets are refundable .  Regards, ***** *******    

12/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a premium package "1C" from Adam Travel Agency and we were promised a premium "Hajj=Pilgrimage" services. However, during the trip, we faced a lot of challenges and Adam Travel did't deliver what they promised. On multiple occasions, we reached to the management members of the agency and complained about the poor services but nothing was done.I reported the issue to the "Hajj=pilgrimage" ministry of Saudia Arabia.Below are some of the issues that we faced:1- No Leader/Coordinator was assigned to the group. Adam Travel information sheet clearly states that the Group Leader will be ***** *****.I personally spoke to ***** who informed me that he was not my group leader.He informed that he already has two other groups that he was managing.Occasionally he tried to assist my group but he stated that he was not responsible or leading the group.Therefore no "Communication" between the group members.2- Stay in Azizia:Breakfast was from 08:00am to 10:00amIf you come around 09:00am or so, and no food is available at that time because the first comers ate early, then I won't have a breakfast as promised by the agency. At that time, I had to buy my own food.3- Stay in Mena Tent:50 people were in a tent, sofa beds were provided. the tent was so small and over crowded. there was not any walking space in the tent. to go to bathroom at night while people are sleeping, I had to walk over people to reach the door of the tent.the sofa beds were too close to each other to a point there was not any space between the beds.my legs used to reach the other sofa across.4-Stay in Arafat mountain:Temperature was over 110F. AC were not working in the tents.No cold drinks.No ice.5-Mozdalifa:Lack of direction resulted dropping us off in the wrong area.Bus left early and we had to find our transportation in order to come back.6-Transportation:Bus broke down past midnight.no replacement bus was provided.I paid out pocket to reach my destination. still have more complaints but no more space in web

Desired Settlement: Honestly, the services that was provided was different from the PREMIUM package that i bought.I deserve either a refund or a replacement package.I went with my sister (***** *****) and we paid approximately $17000.00 for the two weeks and half (duration of trip).


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Adam Travel Services, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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