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BBB Accredited Business since
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Westside Towing & Mart specializes in towing, parking management, emergency roadside service, fuel service, AAA preferred vendor, and equipment transportation.
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A BBB Accredited Business since
BBB has determined that Westside Towing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Westside Towing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
The Executive Office of Environmental Affairs Of Massachusetts
100 Cambridge Street, Boston MA 02114
Phone Number: 617-626-1000
Fax Number: 617-626-1181
The license number is Certificate# 25981.
Type of Entity
Business ManagementMr. Victor Alexandropoulos, Owner
Related BusinessesWestside Mart
Number of Employees
TOWING-AUTOMOTIVE PARKING ATTENDANT SERVICE FUEL AUTOMOBILE-ROADSIDE ASSISTANCE Motor Vehicle Towing (NAICS: 488410)
Service AreaWestside Towing provides their services in CONNECTICUT , MASSACHUSETTS & RHODE ISLAND.Westside Towing provides their services in CAPE COTTAGE, CAPE ELIZ, CAPE ELIZABETH, CUMB FORESIDE, CUMBERLAND FORESIDE, CUSHING IS, CUSHING ISLAND, DIAMOND COVE, DIAMOND IS, DIAMOND ISLAND, FALMOUTH, GREAT DIAMOND ISLAND, GRT DIA IS, LEWISTON, LITTLE DIAMOND ISLAND, LTLE DIA IS, PEAKS ISLAND, POND COVE, PORTLAND, S PORTLAND, SOUTH PORTLAND & WESTBROOK, ME.Westside Towing provides their services in LUDLOW, MENDON, RUTLAND, S CHITTENDEN & SOUTH CHITTENDEN, VT.Westside Towing provides their services in ALBANY, COLONIE, EAST FISHKILL, HOPEWELL, HOPEWELL JCT, HOPEWELL JUNCTION, LOUDONVILLE, MENANDS, ROESSLEVILLE, SIENA, STUYVESANT PLAZA, STUYVSNT PLZ & WICCOPEE, NY.Westside Towing provides their services in DOVER, HOOKSETT, MANCHESTER, MERRIMACK, NEWINGTON, PLYMOUTH & PORTSMOUTH, NH.
Industry TipsTowing Services
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: West Side Towing located at 2 Yale Street, Ashland, MA harassed me with unwelcome interrogations, asking personal questions and making offensive comments. In addition, they tried to inappropriately tax their services. They had my vehicle in possession for less than 24 hours. For this they charged a fee which was included in the price they gave me over the phone before I left to pick up the car. When I arrive at the destination, the "office" is a tiny trailer located in the back of big parking lot, in the middle of nowhere staffed with 5 males and 1 female. I ask to please pick up my car, ready to pay the amount I was told, when I find myself surrounded by all of the staff interrogating me about the tow. I told them that I just wanted to pay and pick up my car. They started asking personal questions such as where I am from, where was I towed, what apartment I live in. I did not feel comfortable with any of this. They insisted that they needed my apartment number for "legal" purposes in connection with my apartment complex and the "state law." None of this made sense. They kept talking nonsense about how they were correct in towing my car and purely just delaying the process of me taking the car back. All of this was highly inappropriate and unprofessional to say the very least. I made it very clear from the beginning that I just wanted my car back. They still continued delaying the process, kept refusing to give me a chance to pay, and kept me surrounded by them for over 30 minutes!!!!!! I was about to call 911 when one of the staff insisted that I pay the amount I was promised. Desperate to leave a very bad situation, I paid in cash the amount I was prepared to pay. I handed in the cash and asked for the change back of course. One of the staff still delayed the process by saying that I needed to sign the receipt BEFORE he handed me the change. This did not make sense. Why should I sign a receipt before the cash transaction is completed? Clearly he was trying to INTIMIDATE and OVERPOWER! He kept insisting that I needed to sign by the table where he was sitting, which was positioned close to his lap. Extremely disgusted by this vulgar and inappropriate behavior, I took the receipt, signed it away from him and handed it back. To add, it took a few hours to find a cab that was willing to drive to this location. It is a mystery why the cab companies in 4 surrounding towns would refuse business to drive someone to this location. Each time, the response from the cab companies was: "Sorry, we do not send our drivers to this location." It is not a long distance location, why then the hesitation. This is concerning. A police report has been filed. I have requested to never be contacted by any staff of this company, under any circumstance, for any reason, no exceptions.
Desired Settlement: I want a full refund for all the expenses in connection with this company which include the cash paid for the tow, for the cab fare paid to go there, and for All of the Emotional Distress of dealing with sexual harassment = $400.
Business Response: We take these statements very seriously, we do have audio and Video at the scene and did review this. After looking over the tapes we found that the statements made against us are not true.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.