Business ProfileforSullivan Tire Co., Inc.

I brought my 2019 Jeep Wrangler Unlimited to Sullivan Tire on 11/7/2023 for new tires and batteries (main and ancillary). Their **** ********************** also suggested air filter replacement, front brake rotors and pads, and wheel alignment if needed. I agreed to all with the price of $2,422.85. I was travelling and arranged payment over the phone, so I could pick up the vehicle after-hours on 11/10/2023. Upon starting up the vehicle, the "Service Electronic Stability Control" light was on. Being after-hours on a Friday, I drove the vehicle home and reported the issue with a phone call to ********************* on 11/13/2023. ***** stated that the light probably needed to be reset after the recent service, and that he would check with someone at the regional level to see if they had the machine to do so. ***** never followed up with me, and thinking it was only a warning light that needed to be reset, I did not follow up immediately. Over the next several weeks, I noticed the brakes were squeaking, the car smelled of burning wires after driving, and the steering wheel seemed to be misaligned. I attempted to reach ***** on 12/20/23, but he was not available. I called on 12/29/23 and spoke to ************************ the manager of the shop. I brought the vehicle back to Sullivan Tire on 1/3/24 to give them the opportunity to fix the issues. They sent me away stating I had a bad sensor and needed the Jeep dealer to repair. *********************** Jeep of ****** assessed the vehicle on 1/8/24, and told me that the steering bar had been bent by some kind of an impact. The cost of the repair and realignment of the vehicle was $1,550.99 which I paid to ***********************. The issue was reported to Sullivan Tire, but their claims department denied the claim, stating I could not prove they caused the damage. There was no sign of any trouble with the steering before my service at Sullivan Tire, everything started after picking up on 11/10/23. They are now unresponsive to my requests for a refund of $1,550.99.