If yes, click here to login.
BBB Accredited Business since
Phone: (800) 219-6993 PO Box 81362, Wellesley, MA 02481
BBB Business Reviews may not be reproduced for sales or promotional purposes.
ComFi.com is an on-line communication company specializing in on-line prepaid phone (calling) cards.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that ComFi.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ComFi.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Tanya Miller, Financial Manager
Number of Employees
PREPAID PHONE CARDS-RETAIL CALLING CARDS PREPAID PHONE CARDS-WHOLESALE Telecommunications Resellers (NAICS: 517911)
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states their refund & Exchange Policy is as follows; If at any time you are not happy with a phone card purchased online at Comfi.com, we will work hard to remedy the situation.
If you are experiencing technical difficulties with your international calling card – we will gladly contact the provider of your card on your behalf to resolve the issue.
FOR REFILLABLE CALLING CARDS:
You will always have the option to transfer a remaining balance from your calling card to a different type of calling card from a separate calling card provider.
If you purchased a refillable calling card and your PIN number expires –please contact us within 30 days of expiration to restore the balance of your card. We are unable to reactivate cards with PIN numbers that
have been expired for more than thirty days, or were given out free of charge.
If you find that you are not satisfied with your calling card – we will gladly issue a full refund within 30 days of any refillable card purchase if the card’s PIN is unused. Partial refunds may be made on a case-by-case basis within 30 days of purchase, for refillable cards only.
FOR NON-REFILLABLE CALLING CARDS AND PREPAID CELL PHONE REFILLS:
Calling cards that cannot be refilled online and prepaid cell phone refill cards adhere to a strict “NO REFUND” policy and cannot be returned.
Once you make a purchase you are bound to this refund policy regardless of whether your purchase is flagged for verification or not. A purchase which is flagged for verification by our system may be accepted without further verification, at any time, after it is reviewed by a member of our customer service department, if it meets our security requirements. A purchase which is flagged for verification by our system may also be
refunded, at any time, after it is reviewed by a member of our customer service department, if it does not meets our security requirements.
Service AreaComFi.com provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 81362
Wellesley, MA 02481
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a international calling card (the card's name is Everest)for $100 in Jan 2013. I have been using the card without any issue until July 6 2013 when Comfi wipe out my account completely and told me that there is no phone card on my account. I made a call on July 4 2013 and there were still around $53 on my account. I also found that the initial order statement was not accurate. The billing statement showed that I purchase $1 while I actually bought $100 (there is no $1 option to purchase the phone card)
Desired Settlement: I would like Comfi to issue a new Everest Card to my account with my unused $51.28 balance.
Business Response: All of our cards are unlimited but do carry an expiration if not refilled in 6 months. This is clearly written on our web site as well as the original invoice. The reason the invoice shows as $1.00 is that a balance transfer was made from another card to the Everest Card. In order to issue a new brand of card, a $1.00complimentary card is given and the balance is then transferred. The balance has been restored and in the future, a call to customer service or a refill every six months is all that is needed to extend expiration.I have attached the original invoice as well as a link to the expiration notice.http://www.comfi.com/Phone-Card/Everest
Read Complaint Details
Complaint: This company misinformed me about calling rates, I was under the impression of that the rate was 18.4Cents to call Guinea, turns out it was false, I only spoke for 12 minutes. I ended up calling customer service and they rudely told me that it was 84.6 cents. I hope they are able to truly show exact rates instead of bluntly lying to customers. I've created a snapshop of this on http://siteamoi.com/wp-content/uploads/2013/03/Capture.png
Desired Settlement: I want what I paid for, I want extra minutes added to my calling card at a rate of 18.4 Cents a minutes.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
Read Complaint Details
Complaint: They offer $10 credit for referring a friend through the iphone app. I did the referral and never got the credit. I email their customer service, and they say the friend has to make at least 10 dollar purchase. In the advertisement from the app offer, they didn't mention any spending requirement like that.
Desired Settlement: $10 credit
Dear ****** *****,