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BBB Business Review

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BBB Accredited Business since

Key Communications, Inc.

Phone: (800) 296-6801 Fax: (802) 295-4214 1011 N Main St  Ste 6, White Riv Jct, VT 05001 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Key Communications, Inc. provides designs, sales, installation and service of VoIP, Cloud, Digital, and converged Telephone and Voicemail Systems. Sales and installation of Paging Speaker with Time Clock / Emergency Notification Systems, IP Camera with Digital Recording Systems, LCD video displays. Design, sales, installation, and service of Data communication wiring. SIP Trunk and SIP phone Service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Key Communications, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Key Communications, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Key Communications, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 26, 2009 Business started: 05/01/1995 in VT Business incorporated 05/15/1995 in VT
Type of Entity


Business Management
Mr. Steven Knapp, President
Contact Information
Principal: Mr. Steven Knapp, President
Number of Employees


Business Category


Products & Services

Key Communications, Inc. sells the following brand(s): ACS Iwatsu, Adix, Avaya Partner, Bogen ICN Data Switch and Router Equipment, Clear One Conference Phones, ClearOne Conference Phones, ECS, KXUTGXXX, KXUTXXXX, Netgear ProSafe Authorized Reseller, Panasonic KXTDA50G, KXTDA100, KXTDA200, KXTDA600, KXTDE100, KXTDE200, KXTDE600, NCP500, NCP1000, Polycom, Samsung, SIP-TG4X, Sony LCD Video Displays, VMI Valcom, YeaLink

Key Communications, Inc. offers the following product(s): Building Telephone & Data Wiring, Cloud Services for Phones, Cloud Telephone Lines, Cloud Telephones, Digital & Converged Telephone Systems, LCD Video Displays, Paging Systems, Voicemail & Voice Processing Systems, VOIP

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
S: Closed
Su: Closed
Method(s) of Payment
Personal Check
Business Check
Service Area
Key Communications, Inc. provides their services in NEW HAMPSHIRE & VERMONT.
Industry Tips
Computer Software - 5 Tips - Video Telephone Communication Services
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.