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BBB Business Review

This Business is not BBB accredited

iBasis, Inc.

Phone: (781) 505-7500 Fax: (781) 505-7300 20 Second Avenue, Burlington, MA 01803 View Additional Email Addresses http://www.ibasis.net View Additional Web Addresses

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Description

iBasis, Inc. provides international long distance phone service to other carriers and to retail customers through pre-paid calling cards and services sold online and through distributors. The company was established in Massachusetts and incorporated in Delaware in 1966. There are 210 employees. Mr. Ofer Gneezy is the President and Chief Executive Officer of the company. Mr. Gordon VanderBrug is the Executive Vice President and Mr. Richard Tennant is the Chief Financial Officer. Any questions or problems should be directed to the attention of Ms. Lauren Williams, the Assistant Treasurer. The company policy states that retail customer refunds are reviewed on an individual basis dependent upon the facts of the case.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on iBasis, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

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Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 19

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Additional Information

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BBB file opened: December 23, 2004 Business started: 01/01/1996 in MA Business incorporated: 01/01/1996 in DE
Type of Entity

Corporation

Business Management
Mr. Edmond Romulus, Customer Service Ms. Janet Belair, Corporate Paralegal
Contact Information
Principal: Mr. Edmond Romulus, Customer Service Principal: Ms. Janet Belair, Corporate Paralegal
Number of Employees

370

Business Category

TELECOMMUNICATIONS SERVICE

Alternate Business Names
ibasis.net pingo.com
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