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BBB Accredited Business since
Phone: (978) 256-0200 Fax: (978) 256-6620 184 Riverneck Rd, Chelmsford, MA 01824
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Environmental Pools, Inc. designs and installs, services, and renovates in-ground gunite pools and spas.
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A BBB Accredited Business since
BBB has determined that Environmental Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Environmental Pools, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Andy Everleigh, President
Number of Employees
SWIMMING POOL CONTRACTORS, DEALERS & DESIGNERS SWIMMING POOL SERVICE & REPAIR SWIMMING POOL EQUIPMENT & SUPPLIES All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Environmental Pools, Inc. sells the following brand(s): BioGuard, Biolab, Creative Water Solutions, Hayward, Interfab, Omni, Pentair, Pool Tool, S.R. Smith, Zodiac
Industry TipsBuying a Swimming Pool Read Before You Sign Swimming Pool Contractors, Dealers & Designers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
184 Riverneck Rd
Chelmsford, MA 01824 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Environmental Pool was contacted by phone the week of June 16th to inquire about having a pool closing done. The pool is no longer being used and will not be used in the foreseeable future. Environmental Pools called and stated they were sending a man out to do an estimate on this request on June 24th. The man stated he would do the job but needed a deposit. The check was made out to him personally on June 24th and cashed on June 27th. He left his personal cell phone number at that time. Weeks passed and several calls were placed to both Environmental Pools and the individual person that had taken the deposit. His phone mailbox has been full and he does not answer his phone. Calls to Environmental stated that he still worked for them and they would relay the information to him. The last call made was on todays date to both the individual, whose mailbox is still full and to Environmental Pools. Now the story has changed considerably. The individual that came out and took the estimate is not only and employee of the company but also does side jobs for himself. Environmental Pools is now saying they could not do the work so the individual is taking it on himself. This was never mentioned by either the individual or Environmental. He came out as a representative of the company and that was never clarified by either party. In speaking to a representative of the company today they admit "they dropped the ball" , they admit to "not communicating the way they should have", they admit that the way things were handled was all wrong and yet they take no ultimate company responsibility because the check was made out to the individual who at the time was representing their company. I believe that in dealing with an elderly woman,81 years old,this whole incident is not acceptable and that Environmental Pools who admit to making many errors in this situation should be held accountable for the action of an employee who did not disclose any information of doing the job freelance and the fact Environmental was not forthcoming with this information during prior phone conversations
Desired Settlement: I believe Environment should be held accountable and refund the $200.00 and then they can get the money back from their employee.
Business Response: Environmental Pools takes concerns from our clients very seriously. We believe a business is best served by making clients happy rather than addressing disputes. As such, we are pleased to have thousands of pleased clients. When a complaint does come our way, we do our best to address the issues at hand and come to a resolution. The general facts of this complaint are true. We were contacted by the homeowner to assess their pool for a closing, and the technician referenced did perform the estimate. As we do not perform work on pools of that type, this employee did take the work on himself, which was identified by the homeowner making a check out to him personally. Upon later discussions with the technician, he stated that he did notify the homeowner that he was doing this work as himself and not Environmental Pools. Certainly, we should have stated as such when the homeowner contacted Environmental Pools. When this issue was discussed with the daughter of the homeowner, it was stated that the responsibility that we are taking is to notify the individual that has been contracted to perform the work. As it was a private business dealing between the homeowner and someone who happens to work for Environmental Pools, we did not feel it was proper, nor legal, to deduct those funds from his paycheck for work being performed for another entity. If we did so, we would be facing a wage violation issue. While we do everything within our power to satisfy our clients, we prefer to avoid breaking the law to do so. In speaking to the employee this morning, the work was performed on Sunday, August 24, 2014, and the pool is now closed.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, **** ******
Customer Reviews Summary