Are You the Business Owner of Environmental Pools, Inc.?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Environmental Pools, Inc. designs and installs, services, and renovates in-ground gunite pools and spas.
Request a Quote
A BBB Accredited Business since
BBB has determined that Environmental Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Environmental Pools, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Andy Everleigh, President Mr. Tim Nickerson, Director of Design and Marketing
Number of Employees
SWIMMING POOL CONTRACTORS, DEALERS & DESIGNERS SWIMMING POOL SERVICE & REPAIR SWIMMING POOL EQUIPMENT & SUPPLIES All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Environmental Pools, Inc. sells the following brand(s): BioGuard, Biolab, Creative Water Solutions, Hayward, Interfab, Omni, Pentair, Pool Tool, S.R. Smith, Zodiac
Industry TipsBuying a Swimming Pool Read Before You Sign Swimming Pool Contractors, Dealers & Designers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
184 Riverneck Rd
Chelmsford, MA 01824 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Environmental Pool was contacted by phone the week of June 16th to inquire about having a pool closing done. The pool is no longer being used and will not be used in the foreseeable future. Environmental Pools called and stated they were sending a man out to do an estimate on this request on June 24th. The man stated he would do the job but needed a deposit. The check was made out to him personally on June 24th and cashed on June 27th. He left his personal cell phone number at that time. Weeks passed and several calls were placed to both Environmental Pools and the individual person that had taken the deposit. His phone mailbox has been full and he does not answer his phone. Calls to Environmental stated that he still worked for them and they would relay the information to him. The last call made was on todays date to both the individual, whose mailbox is still full and to Environmental Pools. Now the story has changed considerably. The individual that came out and took the estimate is not only and employee of the company but also does side jobs for himself. Environmental Pools is now saying they could not do the work so the individual is taking it on himself. This was never mentioned by either the individual or Environmental. He came out as a representative of the company and that was never clarified by either party. In speaking to a representative of the company today they admit "they dropped the ball" , they admit to "not communicating the way they should have", they admit that the way things were handled was all wrong and yet they take no ultimate company responsibility because the check was made out to the individual who at the time was representing their company. I believe that in dealing with an elderly woman,81 years old,this whole incident is not acceptable and that Environmental Pools who admit to making many errors in this situation should be held accountable for the action of an employee who did not disclose any information of doing the job freelance and the fact Environmental was not forthcoming with this information during prior phone conversations
Desired Settlement: I believe Environment should be held accountable and refund the $200.00 and then they can get the money back from their employee.
Environmental Pools takes concerns from our clients very seriously. We believe a business is best served by making clients happy rather than addressing disputes. As such, we are pleased to have thousands of pleased clients. When a complaint does come our way, we do our best to address the issues at hand and come to a resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Problems with Product/Service
Read Complaint Details
Complaint: I contacted this company a total of 3 times to request their service in opening my pool this spring. They never had the courtesy to return ANY of the calls. I then had no choice but to try and open the pool by myself. My ex-husband did the best he could to help and got it running with the exception of one valve which was in the wrong position causing water to flow incorrectly through the pump which caused it to seize. I then called the pool company to come and take a look at it. When they came the the techs started telling me other things that they do when they open a pool (tightening bolts that THEY loosen when they close the pool etc...) All stuff that would have been done if they came and opened the pool as I asked. In any event, by the time all was said and done *** their "service" manager told me I would need to pay between $300-$430 to get my pool back running. I asked him what if anything he could do to help out with this price and he said there was NOTHING he could do and he was sorry no one returned my calls.....!!!!! I asked him if I paid for the fix today if he would consider giving me a complimentary pool closing to which he said NO. He did ABSOLUTELY NOTHING to right their wrong!! I am disgusted that I paid this company $75,000 for this pool and had them close it every year since and this is how I am treated. Apparently customers are NOT their #1 priority!
Desired Settlement: I want NOTHING FROM THIS COMPANY other than to tell as many people as I can to BEWARE!! I have been a customer of theirs for more than 10 years and I can honestly say they have the WORST customer service I have ever had in any business dealing with ANY COMPANY!! This company will not be in business for much longer ..........
Environmental Pools takes pride in its customer service. We vigorously dispute the claims in this complaint for several reasons.