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BBB Business Review

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BBB Accredited Business since

Storage Investment Management, Inc.

Additional Locations

Phone: (781) 335-1604 Fax: (617) 268-8282 View Additional Phone Numbers 33 Traveler Street, Boston, MA 02118 http://www.simi.org View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Storage Investment Management Inc., doing business as Planet Self Storage-Boston, Planet Self Storage-Traveler St., Planet Self Storage- South Boston, Planet Self Storage-Somerville, Planet Self Storage-Hyde Park, Planet Self Storage-Medford, Planet Self Storage-Waltham, Store Rooms - Marlboro provides self storage services and packing supplies for commercial and residential customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Storage Investment Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Storage Investment Management, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Storage Investment Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 08, 1994 Business started: 01/01/1988 in MN Business started locally: 03/25/2011 Business incorporated 01/01/1988 in MN
Type of Entity

Corporation

Business Management
Mr. Mike Knapp, Vice President of Operations
Contact Information
Principal: Mr. Mike Knapp, Vice President of Operations
Number of Employees

23

Business Category

STORAGE-HOUSEHOLD & COMMERCIAL General Warehousing and Storage (NAICS: 493110)

Products & Services

Storage Investment Management, Inc. offers the following product(s): Self Storage

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 4:00 PM
Su: 10:00 AM - 3:00 PM
Method(s) of Payment
Visa
MasterCard
American Express
Service Area
Storage Investment Management, Inc. provides their services in CONNECTICUT , MASSACHUSETTS , NEW JERSEY & PENNSYLVANIA.
Alternate Business Names
Planet Self Storage Store Rooms
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.