Business ProfileforGerrityStone, Inc.

I hired ********** to install kitchen countertops. The contractors they assigned to me were Gerrity Stone. The kitchen countertops were installed in early April ***** Dispute: I was verbally told by the person doing the measurements that if I adjusted the bar (length and shape) I will not need brackets. I followed his recommendations but when they came to install it a week or so later, I was told that brackets were needed and it cost 200$ for them to come back to install the bar. I was told to adjust my preferences for no reason. Second dispute: I'm very unhappy with the installation. One kitchen countertop is not touching half of the cabinet because of poor installation/cutting and I'm extremely worried the countertop will break and it will damage my cabinet; the gaps between the wall and countertops are too large in some areas (1/4 inch); damage to the wall/stud; the two seams not filled properly and dirt was trapped immediately after installation I was verbally told by an employee at Gerrity Stone that they would re-do the seams filling and finish the installation, but that I should get over the other issues. I was told by ********** that they would pay for the 200$ fee to install the bar, but I was never contacted by them again. My emails were ignored. A few weeks ago, I went to ********** and asked for a refund. They told me they would refund ~$650 for the installation errors, ~$220 since I was overcharged for the countertop square footage, and that a team of "better" Gerrity Stone employers would come and finish the job and fix the mistakes they made. I haven't been contacted since then by Gerrity Stone or **********, and the refund has not been made.Other companies will not come to fix their job. I would like a refund since they 1) did not finish the job, 2) did not do the installation properly, 3) caused damage, 4) did not honour their warranty, 5) excessive time spend resolving this and looking for other companies to fi their errors