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BBB Accredited Business since
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Long's Cycle Supply provides cycling accessories and clothing throughout the country and internationally. Products available include but, are not limited to: cycling apparel, cycling headgear, jerseys/ jackets, shorts & bibs, Coolmax socks/ booties, lights, sunglasses, name on a frame, and accessories. Gift Certificates are also available.
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A BBB Accredited Business since
BBB has determined that Long's Cycle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Long's Cycle include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Type of Entity
Business ManagementMr. Brian Long, Owner
Number of Employees
SPORTSWEAR-RETAIL SPORTING GOODS-RETAIL INTERNET SHOPPING E-COMMERCE CLOTHING CLOTHING - RETAIL Sporting Goods Stores (NAICS: 451110)
Products & Services
Long's Cycle sells the following brand(s): Balega, BDI, Castelli, Defeet, Funkier, Giordana, Kucharik, Kucharik , Nalini, Princeton Tec, SockGuy, SRI
Long's Cycle offers the following product(s): Bicycle Sunglasses, Bicycle Tights, Bike Jerseys, Bike Shorts, Bike Socks, Bike Sunglasses, Cycling Jerseys, Cycling Shorts, Cycling Socks, Cycling Sunglasses, Cycling Tights, Hiking Socks, Running Socks, Wool Jerseys, Wool Shorts, Wool Socks, Wool Tights
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states if you need to exchange there is NO charge. They ask you to pay the shipping back to them (USPS 1st Class Mail best option) – we recommend tracking the package ($0.55), LongsCycle will cover the shipping back to you - exchanging for the same item(s). With European sizing if the clothing is too small just check to see if we have your item in a larger size or you can switch to another item that has a larger size. Please include a method of payment for any difference in price. Allow 2-3 weeks to process your return. Exchanges/Returns will be accepted 30 days from the date of purchase. Returns received after 30 days will receive Store Credit. International Orders will be charged Actual International shipping rates for exchange postage.
Alternate Business NamesCyclingClothing.com Long's Cycle Supply LongsCycle.com
Industry TipsClothing Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Online Shopping
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Additional Phone Numbers
- (800) 737-6129(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.