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BBB Accredited Business since

Long's Cycle

Phone: (781) 545-2398 Fax: (781) 545-7746 View Additional Phone Numbers 185 Clapp Road, Scituate, MA 02066 http://LongsCycle.com View Additional Web Addresses

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Description

Long's Cycle Supply provides cycling accessories and clothing throughout the country and internationally.  Products available include but, are not limited to: cycling apparel, cycling headgear, jerseys/ jackets, shorts & bibs, Coolmax socks/ booties, lights, sunglasses, name on a frame,  and accessories.  Gift Certificates are also available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long's Cycle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Long's Cycle include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Long's Cycle
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 18

Additional Information

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BBB file opened: March 21, 2005 Business started: 01/01/1979 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Brian Long, Owner
Contact Information
Principal: Mr. Brian Long, Owner
Number of Employees

3

Business Category

SPORTSWEAR-RETAIL SPORTING GOODS-RETAIL INTERNET SHOPPING E-COMMERCE CLOTHING CLOTHING - RETAIL Sporting Goods Stores (NAICS: 451110)

Products & Services

Long's Cycle sells the following brand(s): Balega, BDI, Castelli, Defeet, Funkier, Giordana, Kucharik, Kucharik , Nalini, Princeton Tec, SockGuy, SRI

Long's Cycle offers the following product(s): Bicycle Sunglasses, Bicycle Tights, Bike Jerseys, Bike Shorts, Bike Socks, Bike Sunglasses, Cycling Jerseys, Cycling Shorts, Cycling Socks, Cycling Sunglasses, Cycling Tights, Hiking Socks, Running Socks, Wool Jerseys, Wool Shorts, Wool Socks, Wool Tights

Method(s) of Payment
Visa
MasterCard
Discover
American Express
PayPal
Money Order
Cash
Refund and Exchange Policy
The business states if you need to exchange there is NO charge. They ask you to pay the shipping back to them (USPS 1st Class Mail best option) – we recommend tracking the package ($0.55), LongsCycle will cover the shipping back to you - exchanging for the same item(s).  With European sizing if the clothing is too small just check to see if we have your item in a larger size or you can switch to another item that has a larger size. Please include a method of payment for any difference in price. Allow 2-3 weeks to process your return. Exchanges/Returns will be accepted 30 days from the date of purchase. Returns received after 30 days will receive Store Credit. International Orders will be charged Actual International shipping rates for exchange postage.
Alternate Business Names
CyclingClothing.com Long's Cycle Supply LongsCycle.com
Industry Tips
Clothing Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Online Shopping

Additional Locations

  • 185 Clapp Road

    Scituate, MA 02066 (800) 737-6129 (781) 545-2398

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (800) 737-6129(Phone)
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Additional Web Addresses

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