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BBB Accredited Business since

Heritage Remodeling, Ltd.

Additional Locations

Phone: (508) 679-1560 Fax: (508) 679-8278 1379 Gar Hwy, Swansea, MA 02777

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Heritage Remodeling Ltd. provides remodeling and specializes in roofing, siding, and installation and sales of windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heritage Remodeling, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Heritage Remodeling, Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Heritage Remodeling, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: January 01, 1953 Business started: 01/01/1953 in MA Business started locally: 12/11/1981 Business incorporated 12/11/1981 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is 111527.

Rhode Island Department of Business Regulation
1511 Pontiac Ave, Cranston RI 02920
Phone Number: (401) 462-9500
Fax Number: (401) 462-9532
The number is 7224.

Type of Entity


Business Management
Mr. Robert Alford, Vice President Mr. Ed Barber, President
Contact Information
Principal: Mr. Robert Alford, Vice President
Principal: Mr. Ed Barber, President
Number of Employees


Business Category


Service Area
Heritage Remodeling, Ltd. provides their services in BRISTOL County MA, BRISTOL County RI, KENT County RI, NEWPORT County RI, PROVIDENCE County RI, WASHINGTON County RI.
Industry Tips
27 Questions For Home Owners Finding a Reliable General Contractor - 5 Tips - Video Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows

Customer Review Rating plus BBB Rating Summary

Heritage Remodeling, Ltd. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1379 Gar Hwy

    Swansea, MA 02777 (508) 679-1560

  • 3 Hezekiah Dr

    Warren, RI 02885 (401) 842-6303 (401) 245-4001


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had my house vinyl sided by Heritage Remodeling around November of 2013 . My son has been trying to get them to come back since the end of June 2014 after the siding fell down under front window witch lead to closer inspection of the work performed. Since then the siding has fallen down under the front window, a big piece is falling of the side off the house, there is a hole under the back faucet that they have already tried to push together to close up but only reopened. Also they cut the bottom off the back of the house because of rot and a section of that repair has bowed out and left an actual gap that leads right into house. They also took off the gutters so they could cover the wood{ the roof trim} with aluminum, but on their first try reinstalling left the gutters hanging off the house like 4"{ the gutter is like 30' long} and when adjusted them they left all the holes from the first try in the new aluminum that covered the trim. the gutters are installed on house using brackets to make them straight up and down {not on an angle, not following the roof trim}, so instead of taking out screws or reusing them they decided to put 3" screws { not where the brackets are} through gutters and bent them up badly and in my opinion ruin them and in the very least, that's not how they were.

Desired Settlement: *** ****** who works at Heritage said the workmanship and siding was guaranteed for ever, just not accidental damage. I need them to come back here in a less than a month and make all repairs to my satisfaction.

Business Response: All issues were taken care of.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Regards, ******* ******

10/3/2014 Problems with Product/Service