BBB Accredited Business since
Vision Retailing, Inc.
Phone: (877) 818-4461 Fax: (519) 831-0641 100 Brickstone Square Suite 502, Andover, MA 01810 http://www.shoeline.com
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Description
Shoeline.com, also doing business as Vision Retailing, Inc. is a Shoes-Retail business. This company states it is an ecommerce site that sells footwear and footwear accessories to consumers over the internet.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Vision Retailing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vision Retailing, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 1 |
| Total Closed Complaints | 1 |
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Definitions
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Complaint Process |
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See Trends in Complaints on Vision Retailing, Inc.
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 1 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 1 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Vision Retailing, Inc.
Additional Information
topType of Entity
Corporation
Business Management
Mr. James Issler, President Mr. Frank Malsbenden, Vice PresidentContact Information
Number of Employees
10
Business Category
SHOES-RETAIL E-COMMERCE
Products & Services
Vision Retailing, Inc. sells the following brand(s): Born, Carolina, Corcoran, Dexter Bowling, Double-H, Kork-Ease, Me Too, Nurse Mates, Sofft, Softspots
Vision Retailing, Inc. offers the following product(s): Kid's shoes, Men's shoes, Women's shoes
Hours of Operation
| M | : | 8:00 AM - 5:00 PM | |
| T | : | 8:00 AM - 5:00 PM | |
| W | : | 8:00 AM - 5:00 PM | |
| Th | : | 8:00 AM - 5:00 PM | |
| F | : | 8:00 AM - 5:00 PM | |
| S | : | Closed | |
| Su | : | Closed | |
Method(s) of Payment
VisaMasterCard
American Express
Discover
PayPal
Refund and Exchange Policy
The business states that their refund policy is as follows: Shoeline.com stands by our products. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original(unworn) condition to be accepted for returns/exchange(unless defective). Beyond 30 days, our products are guaranteed for 1 year against defects and workmanship. Enclosed in every order is: Merchandise Return Form to be filled outReturn Label with instructions for either a return or an exchangeUPS Pre-Paid Return Sticker for your convenience. If you did not receive a Merchandise Return Form with your order, please print,fill out, and return this Return Form (Acrobat PDF) for your return/exchange. Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used.The cost of shipping an item back to Shoeline.com is always the responsibility of the customer.(Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders. Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you. We will process your return/exchange 1-2 days after it is received at our warehouse. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account. If you have any questions, please call us at (877) 818 4461 or via email at customerservice@shoeline.com.Alternate Business Names
Shoeline.com Supershoes.comIndustry Tips
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Detail(s)
| 1/8/2012 |
Problems with Product/Service
|
Read Complaint Details
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Additional NotesComplaint: Dear all, I made a purchase from shoeline.com on Dec 2,the details as following: Order No. *********** Item:Minnetonka Kilty Suede Moc Grand total: USD34.00 UPS tracking No.****************** I feel terrible and angry when I got the shoes because they are semi-finished products!Both don't have sporty rubber sole(photo attached by the end of the letter). As I'm in China, I have consulted the side of the express delivery company,delivery of this pair of shoes to the United States needs about $ 40,according to this calculation, I still need to pay an extra $ 40 for $34.It will cost a lot, which is also not environmentally friendly, so I request a pair of new shoes or a refund. After then,I wrote several email to shoeline.com without response.I am so disappointed because thy did not providing good customer service. Thank you so much for your consideration and I will be looking forward to your reply. Best wishes Yours truly ******** Desired Settlement: As I'm in China, I have consulted the side of the express delivery company,delivery of this pair of shoes to the United States needs about $ 40,according to this calculation, I still need to pay an extra $ 40 for $34.It will cost a lot, which is also not environmentally friendly, so I request a pair of new shoes or a refund.
Business Response:
Dear Yobi You may certainly return them for a full refund Please return as defective with a brief explanation of what is wrong with them. Do you have the form and label that came with the shipment to return them? Please advise if you do not have these and I will mail them out to you immediately. Thank you Please "REPLY" to this message if you need additional information. Shoeline Customer Care Dotti Andreoli From: cranberries JI [mailto:cranberriesjyy@gmail.com] Sent: Thursday, December 29, 2011 6:43 AM To: ShoeLine, CustomerCare Subject: Re: shoe inquiry Your product description writes"Soft, supple suede with fully padded insole. features our lightweight sporty rubber sole". The Fact is that they have neither suede insole nor sporty rubber sole.The pair of shoes is a semi-finished products. 2011/12/29 ShoeLine, CustomerCare <CustomerService@shoeline.com> Dear Ycbi, Thank you for your inquiry. I have looked into this order for you. The shoes you have purchased, XMI102 are the Minnetonka Kilty Moc Soft Sole. These do not have a sporty rubber sole, and are produced with the smooth sole like the ones you have purchased, and have shown us the pictures of. I apologize for any inconvenience this has caused you. Please feel free to contact us with any questions or concerns you may have. Kind regards, Melissa Customer Care Shoeline.com From: cranberries JI [mailto:cranberriesjyy@gmail.com] Sent: Saturday, December 24, 2011 9:34 AM To: ShoeLine, CustomerCare Subject: shoe inquiry Dear Sir/Madam, I bought a pair of Minnetonka Kilty Suede Moc shoes from you,the order number isSL-12791801. I am disappointed because the shoes are semi-finished products. Both don't have sporty rubber sole(photo attached by the end of the letter). I feel terrible when I got the shoes. As I'm in China, the postage of return shipping will cost a lot, which is also not environmentally friendly, so I request a pair of new shoes or a refund. This letter is my last effort trying to resolve this between you and me, if I dont get any response from you within three days, I have to file a complaint to bbb.org. Yours sincerely Ycbi NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. This message has been content scanned by the HHBrown email system. HHBrown uses policy enforcement to scan for known viruses, spam, undesirable content and malicious activity. BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
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