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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
US Markerboard is an online distributor of restaurant and hospitality products, magnetic products, classroom and office furniture, window treatments, roller clutches, globes, maps, atlases, technology accessories and bulletin boards.
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A BBB Accredited Business since
BBB has determined that US Markerboard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for US Markerboard include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Scott Newman, CEO
Number of Employees
SCHOOL SUPLS-RETAIL OFFICE SUPPLIES OFFICE FURNITURE & EQUIPMENT-DEALERS MAPS-PUBLISHERS & DISTRIBUTORS EDUCATIONAL MATERIALS WINDOWS-TREATMENTS Office Supplies and Stationery Stores (NAICS: 453210)
Method(s) of PaymentVisa
Government IMPAC Cards.
Alternate Business NamesBrite Hotel Products Brite Visual Products, Inc. Brite, Inc. ClassroomPlus Home and Life Mats United Lab Supply US Entrance Mats
Industry TipsEducational Consultants Hiring a Tutor Office Supplies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
270 Centre St Unit F
Holbrook, MA 02343 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (781) 961-8762(Phone)
- (800) 791-2946(Phone)
- (781) 961-9544 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 5/15/12, I ordered three whiteboards. They were delivered on 5/23/12. One I took possession of. The other two I returned. I returned one board because it was damaged. I returned the other board due to my error (it was too big to fit in the freight elevator). I called US Markerboard on 5/23 and told them I had sent the two boards back with the ***** driver. I was told I would receive a full refund for the damaged board and a refund for the board I returned due to my error (minus shipping fees and a restocking fee). I stayed in email communication with their Returns and Damages Coordinator for about six weeks before giving up. I kept getting the same "it will be soon" message from him, and that was before he stopped returning my emails altogether. On 7/5/12, I called Customer Service. I was shuffled to two different people, that last of which I spoke with on 7/9. Since then, I have called her twice and have not received a reply. At this point, it has been SEVEN WEEKS since I returned the boards and I still have not received a refund. This is completely unacceptable!!
Desired Settlement: I want the refund that was promised to me seven weeks ago. (Full refund for damaged board; refund for returned board minus shipping charges and restocking fee.) At this point, my credit card information has changed, so I would like US Markerboard to call me and get my new credit card when they are ready to issue the refund.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.