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BBB Accredited Business since

US Markerboard

Phone: (800) 791-2946 Fax: (781) 767-9544 View Additional Phone Numbers 270 Centre St Unit F, Holbrook, MA 02343 View Additional Web Addresses

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US Markerboard is an online distributor of  restaurant and hospitality products, magnetic products, classroom and office furniture, window treatments, roller clutches, globes, maps, atlases, technology accessories and bulletin boards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Markerboard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for US Markerboard include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on US Markerboard
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: October 12, 2005 Business started: 01/01/2000 in MA Business started locally: 01/01/2000 Business incorporated 02/14/2000 in MA
Type of Entity


Business Management
Mr. Scott Newman, CEO
Contact Information
Principal: Mr. Scott Newman, CEO
Number of Employees


Business Category


Products & Services

US Markerboard sells the following brand(s): Aarco Products, Balt, Best-Rite, Diversified Woodcrafts, Ghent, Ideapaint, Shain, Waddell, Wooden Mallet

US Markerboard offers the following product(s): brochure racks, bulletin boards, chalkboards, Display cases, fabric tackboards, Whiteboards

Method(s) of Payment
American Express
Government IMPAC Cards.

Refund and Exchange Policy
The Business States: The refund and exchange policy is based on the policies set forth by each of the manufacturers.  However, in general, we offer refunds, returns and exchanges on product within the first 30 days.  Shipping costs are the responsibility of the individual and there is generally a restocking fee for returned items.  All items must be in resalable condition and must not have been assembled or installed.
Alternate Business Names
Brite Hotel Products Brite Visual Products, Inc. Brite, Inc. ClassroomPlus Home and Life Mats United Lab Supply US Entrance Mats
Industry Tips
Buying Textbooks Educational Consultants Hiring a Tutor Office Supplies

Customer Review Rating plus BBB Rating Summary

US Markerboard has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 270 Centre St Unit F

    Holbrook, MA 02343


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/8/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Whiteboard was defective. Trim was severely bent and damaged on one edge. Actual face of whiteboard had deep 5 inch long gauge. Called customer service and they refused to replace the damaged part. Shipping container had no visible damage, yet they blamed shipping. Will not refund or replace my order.

Desired Settlement: Refund my order and shipping costs.

Business Response: Hello.  I believe that ***** ******** has conversed with you about the replacement and a new board is being shipped out to you at no cost.  Upon receipt we kindly ask that you review the product and if there is no visible damage to the box, open the box within 24 hours and notify us of any internal damage.

Thank you for your note.
Kind regards
***** ******
US Markerboard

5/8/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a markerboard from this company. When the shipment was received, it was placed in storage---in the shipping crate---awaiting the completion of construction so we could install the board. 31 days later we opened the crate and discovered the product was damaged. 34 days after receipt of the product we contacted the company and they said we had discovered the damage "too late" and they would not refund our money or replace the product.

Desired Settlement: Either refund my money, or ship me the product I ordered in good condition.

Business Response: Thank you for your inquiry.

I have reviewed the order as well as the notes behind the delivery and here are the details.
An order for a custom made whiteboard was ordered on March 5, 2015.  On March 10th the order was shipped from the factory in NY to your location in Missouri.  The board was delivered by YRC on March 16, 2015, and signed for by Mr. **** ******** in clear condition, therefore visually inspected at that time for any noticeable damage.  The product was not opened for the next 31 days.  During that time we have knowledge as to how the product was stored or managed.  We have no ability to determine why, how or when the board got damaged.  And, even if you had purchased the delivery insurance, it would have only covered you for the first 21 days after delivery.  Unfortunately the only thing I am able to do is give you a discount on a subsequent order.

Please advise if you would like to consider placing a subsequent order at a one time discounted rate.
Kind regards
***** ******
US Markerboard