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BBB Accredited Business since
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Tunnera & Sons Roofing & Home Improvements is a residential and commercial general contractor specializing in home improvements, roofing installs/repairs, siding & exteriors, gutters, windows & door installation/repair, drywall, demolition, carpentry, cabinets, patios & decks, all season porches, flooring, interior/exterior painting, and handyman repairs.
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A BBB Accredited Business since
BBB has determined that Tunnera & Sons Roofing & Home Improvements meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tunnera & Sons Roofing & Home Improvements include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The license number is CS-052087.
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 133492.
Type of Entity
Business ManagementMr. Paul Tunnera, Owner Mr. Grant Everett, Foreman Ms. Carol Maclellan, Business Manager
Number of Employees
ROOFING CONTRACTORS WINDOWS-REPLACEMENT WINDOWS VINYL SIDING STORM WINDOWS & DOORS SIDING CONTRACTORS ROOFING CONTRACTORS - COMMERCIAL PATIO, PORCH & DECK ENCLOSURES PATIO BUILDER PAINTING CONTRACTORS HOME IMPROVEMENTS HANDYMAN SERVICES GUTTERS & DOWNSPOUTS DORMER CONSTRUCTION DOORS DOORS - INSTALLATION DEMOLITION CONTRACTORS CONTRACTORS- FLOORING CARPENTERS CABINETS Roofing Contractors (NAICS: 238160)
Products & Services
Tunnera & Sons Roofing & Home Improvements sells the following brand(s): CertainTeed, GAF, Owens Corning
Hours of Operation
|M||:||7:00 AM - 5:30 PM|
|T||:||7:00 AM - 5:30 PM|
|W||:||7:00 AM - 5:30 PM|
|Th||:||7:00 AM - 5:30 PM|
|F||:||7:00 AM - 5:30 PM|
|S||:||7:00 AM - 2:00 PM|
Service AreaTunnera & Sons Roofing & Home Improvements provides their services in DEDHAM, FRAMINGHAM, GLOUCESTER, HUDSON, SOUTHBOROUGH, WEST BOYLSTON, WESTBOROUGH & WESTFORD, MA.
Alternate Business NamesTunnera and Sons
Industry Tips27 Questions For Home Owners Cabinet Makers Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Carpenter Hiring a Contractor Hiring a Painter Hiring a Painter - 5 Tips - Video Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows
23 Barnes Circle
Marlborough, MA 01752 (508) 624-9956 (774) 249-8065 Directions
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- 27 Questions For Home Owners
- Cabinet Makers
- Finding a Reliable General Contractor - 5 Tips - Video
- Handyman Services
- Hiring a Carpenter
- Hiring a Contractor
- Hiring a Painter
- Hiring a Painter - 5 Tips - Video
- Hiring a Roofer
- Hiring a Roofer - 5 Tips - Video
- Hiring a Siding Contractor
- Home Improvement
- Home Improvement Projects - 5 Tips - Video
- Read Before You Sign
- Remodeling & Renovation Contractors
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Additional Phone Numbers
- (774) 249-8065(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|6/30/2014||Problems with Product/Service|
|12/9/2011||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: In July of 2010 we contracted with Tunnera & Sons Roofing to have our roof replaced. This included a shingled roof and a flat roof that was to be covered with a rubber membrane. We have since had leakage on the back of the house, in two seperate areas, where the rubber roof was installed. We have had contractors out and were told that the leaking was due to incorrect/inadequate flashing. We also contracted with ******* to replace our wooden deck with Trex Premium Decking. During the installation of the product we pointed out to *******'s installers that the Trex was warped. Mr ******* was outy of town at the time so they continued to install the deck. The decking that they installed was found by two seperate Trex representatives to be defective and improperly installed but, we were told that the Trex company had no obligation to warranty the defective decking due to improper installation. Tunnera & Sons also contracted to construct a new set of stairs off the deck, also using the Trex product. These were done incorrectly according to both the building inspector and the Trex representative. Mr. ******* assured the building inspector that he would make the neccessary corrections. To date the stairs have not passed inspection! We provided ******* with a list of our complaints and were told to "do what you have to do" as he had no intention of honoring either the initial contract for which he was paid in full minus a small amount for "extras". We are left with a warped deck that we will have to pay to have reinstalled, stairs that are not up to building code, and a leaking roof, none of which he intends to honor the warranty on. We are also filing a complaint with the state due to the lack of disclosure that another contractor would be named on our permit application. We were informed that ******* was licensed and insured and would be pulling required permits.
Desired Settlement: At this point we have no confidence in the ability or willingness of Tunnera & Sons to correct the problems. We would like to come to a settlement amount to be refunded to offset the cost of having to now pay someone to do the job we have already paid Tunnera to do.
We would rather not respond to his inaccurate allegations. Thank you for trying to resolve this, but further action will be taken.
Better Business Bureau:
We do not see how he can possibly allege that these complaints are inaccurate when we have stairs that have not passed inspection per the Marlboro Building Inspector ***** ****. We still have water coming into the house and the back porch despite our one year old roof that has a warranty that he refuses to honor! We have allowed him ample time to correct these issues and others. He has refused. We believe that his response indicates that he has no concern for the fact that he has been paid in full and has not fullfilled the contract that we entered into with him. Every contractor that we have had give us estimates to correct the issues, has made us aware of more shoddy workmanship. We would certainly like to pursue this matter to a conclusion and do not believe that this is the type of contractor that should have an "A" rating.
Business Response: **** had done most of the damage and tried to make it look like Tunnera & Sons fault, he tore holes in his rubber roof and said that the squirrels ate it...Really since when do animals eat rubber. He put in a slider and its leaking, and Tunnera & sons had nothing to do with that. We had gone back and done additional work which he has never paid for, he has become belligerent and rude.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved