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Tunnera & Sons Roofing & Home Improvements

Phone: (508) 624-9956 View Additional Phone Numbers 23 Barnes Circle, Marlborough, MA 01752 http://www.trustthisbiz.com/tunnera_sonsroofing_homeimprovements

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Description

Tunnera & Sons Roofing & Home Improvements is a residential and commercial general contractor specializing in home improvements, roofing installs/repairs, siding & exteriors, gutters, windows & door installation/repair, drywall, demolition, carpentry, cabinets, patios & decks, all season porches, flooring, interior/exterior painting, and handyman repairs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tunnera & Sons Roofing & Home Improvements meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Tunnera & Sons Roofing & Home Improvements include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Tunnera & Sons Roofing & Home Improvements
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 27, 2011 Business started: 05/01/2005 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is CS-052087.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 133492.

Type of Entity

Sole Proprietorship

Business Management
Mr. Paul Tunnera, Owner Mr. Grant Everett, Foreman Ms. Carol Maclellan, Business Manager
Contact Information
Principal: Mr. Paul Tunnera, Owner
Number of Employees

6

Business Category

ROOFING CONTRACTORS WINDOWS-REPLACEMENT WINDOWS VINYL SIDING STORM WINDOWS & DOORS SIDING CONTRACTORS ROOFING CONTRACTORS - COMMERCIAL PATIO, PORCH & DECK ENCLOSURES PATIO BUILDER PAINTING CONTRACTORS HOME IMPROVEMENTS HANDYMAN SERVICES GUTTERS & DOWNSPOUTS DORMER CONSTRUCTION DOORS DOORS - INSTALLATION DEMOLITION CONTRACTORS CONTRACTORS- FLOORING CARPENTERS CABINETS Roofing Contractors (NAICS: 238160)

Products & Services

Tunnera & Sons Roofing & Home Improvements sells the following brand(s): CertainTeed, GAF, Owens Corning

Hours of Operation
M: 7:00 AM - 5:30 PM
T: 7:00 AM - 5:30 PM
W: 7:00 AM - 5:30 PM
Th: 7:00 AM - 5:30 PM
F: 7:00 AM - 5:30 PM
S: 7:00 AM - 2:00 PM
Service Area
Tunnera & Sons Roofing & Home Improvements provides their services in DEDHAM, FRAMINGHAM, GLOUCESTER, HUDSON, SOUTHBOROUGH, WEST BOYLSTON, WESTBOROUGH & WESTFORD, MA.
Alternate Business Names
Tunnera and Sons
Industry Tips
27 Questions For Home Owners Cabinet Makers Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Carpenter Hiring a Contractor Hiring a Painter Hiring a Painter - 5 Tips - Video Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows

Additional Locations

  • 23 Barnes Circle

    Marlborough, MA 01752 (508) 624-9956 (774) 249-8065

  • 1
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (774) 249-8065(Phone)
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Complaint Detail(s)

6/30/2014 Problems with Product/Service
12/9/2011 Problems with Product/Service | Complaint Details Unavailable
11/19/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In July of 2010 we contracted with Tunnera & Sons Roofing to have our roof replaced. This included a shingled roof and a flat roof that was to be covered with a rubber membrane. We have since had leakage on the back of the house, in two seperate areas, where the rubber roof was installed. We have had contractors out and were told that the leaking was due to incorrect/inadequate flashing. We also contracted with ******* to replace our wooden deck with Trex Premium Decking. During the installation of the product we pointed out to *******'s installers that the Trex was warped. Mr ******* was outy of town at the time so they continued to install the deck. The decking that they installed was found by two seperate Trex representatives to be defective and improperly installed but, we were told that the Trex company had no obligation to warranty the defective decking due to improper installation. Tunnera & Sons also contracted to construct a new set of stairs off the deck, also using the Trex product. These were done incorrectly according to both the building inspector and the Trex representative. Mr. ******* assured the building inspector that he would make the neccessary corrections. To date the stairs have not passed inspection! We provided ******* with a list of our complaints and were told to "do what you have to do" as he had no intention of honoring either the initial contract for which he was paid in full minus a small amount for "extras". We are left with a warped deck that we will have to pay to have reinstalled, stairs that are not up to building code, and a leaking roof, none of which he intends to honor the warranty on. We are also filing a complaint with the state due to the lack of disclosure that another contractor would be named on our permit application. We were informed that ******* was licensed and insured and would be pulling required permits.

Desired Settlement: At this point we have no confidence in the ability or willingness of Tunnera & Sons to correct the problems. We would like to come to a settlement amount to be refunded to offset the cost of having to now pay someone to do the job we have already paid Tunnera to do.

Business Response:

We would rather not respond to his inaccurate allegations. Thank you for trying to resolve this, but further action will be taken.

Best Regards,
 Tunnera & Sons

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

We do not see how he can possibly allege that these complaints are inaccurate when we have stairs that have not passed inspection per the Marlboro Building Inspector ***** ****. We still have water coming into the house and the back porch despite our one year old roof that has a warranty that he refuses to honor! We have allowed him ample time to correct these issues and others. He has refused. We believe that his response indicates that he has no concern for the fact that he has been paid in full and has not fullfilled the contract that we entered into with him. Every contractor that we have had give us estimates to correct the issues, has made us aware of more shoddy workmanship. We would certainly like to pursue this matter to a conclusion and do not believe that this is the type of contractor that should have an "A" rating.

Regards,
**** * ***** *****

 

 

Business Response: **** had done most of the damage and tried to make it look like Tunnera & Sons fault, he tore holes in his rubber roof and said that the squirrels ate it...Really since when do animals eat rubber. He put in a slider and its leaking, and Tunnera & sons had nothing to do with that. We had gone back and done additional work which he has never paid for,  he has become belligerent and rude.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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