This business is not BBB accredited.
Phone: (857) 247-8709 82 Main St, Norfolk, MA 02056
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Robert Roofing and Gutters, Inc is a full service roofing and home improvement company. The Business specializes in Shingles Corrugated, Sheet Metal, Elastomeric Roofing and Thermoplastic Roofing. Additional services include but are not limited to Roof Inspection, Construction, Replacement Installation and Maintenance Preventative, Seamless gutters, chimney building,pointing and cleaning, window installation and more. Free Estimates and emergency services are also offered.
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On 9/11/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Robert Roofing and Gutters, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is 179490.
Type of Entity
Business ManagementMr. Robert P. Greene, Owner
Number of Employees
ROOFING CONTRACTORS GUTTERS & DOWNSPOUTS HOME IMPROVEMENTS WINDOWS-REPAIRING CHIMNEY BUILDERS & REPAIRERS WINDOWS-INSTALLATION & SALES WINDOWS-REPLACEMENT CONTRACTORS - GUTTERS Roofing Contractors (NAICS: 238160)
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states that all workmanship is guaranteed for 10 years.
Service AreaRobert Roofing and Gutters, Inc. provides their services in ACUSHNET, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, BELLINGHAM, BERKLEY, BRIDGEWATER, CARVER, DARTMOUTH, EASTON, FAIRHAVEN, FALL RIVER, FOXBORO, FOXBOROUGH, HALIFAX, HANSON, LAKEVILLE, MARION, MATTAPOISETT, MIDDLEBORO, MIDDLEBOROUGH, N ATTLEBORO, N DARTMOUTH, NEW BEDFORD, NONQUITT, NORTH ATTLEBORO, NORTH DARTMOUTH, NORTON, PLAINVILLE, PLYMPTON, ROCHESTER, S ATTLEBORO, S DARTMOUTH, SOMERSET, SOUTH ATTLEBORO, SOUTH DARTMOUTH, SWANSEA, TAUNTON & WRENTHAM, MA.
Industry Tips27 Questions For Home Owners Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
82 Main St
Norfolk, MA 02056 (857) 247-8709 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Found provider on **********.com to repair gutters. On 4/3/15 he came out and fixed gutters and he also advised that I put on mesh leaf guard on gutters since there are trees around house. He charged $500.00 to put on the mesh leaf guard. In May the leaf guard came off a portion of the gutter so he came out and put it back. It came off the same portion again the end of May after storm. I spoke with ****** on 6/1/15 about gutter screen falling off again. This time he stated its because of the tree and wind from storm. Stated he would fix but hung up quickly without saying when. Now another part of the screen around the house has come off. I don't understand how this is tacked down. I've called him repeatedly and left messages with no response from him. Left messages for him on 6/8, 6/15, and 6/19 with no reponses. I even had someone else call on my behalf with no response. I filed complaint on him with **********.com to which they sent notice to him that he has not responded to. So because of his not responding they removed from their site search list until he responds. They cannot help me any further. Thanks.
Desired Settlement: His responsibilty is/was to make sure that the leaf guard is secure enough to not come down repeatedly. if he can't fix it properly then refund my money.
Business Response: ****** *******'s complaint has been resolved.I had stopped by Ms. *******'s home in May to fix the leaf guard that came off a portion of her gutter. I informed Ms ******* that a large tree branch was overhanging part of the roof, and was hitting the leaf guard and that's what the issue was. After a substantial wind and rain storm, Ms. ******* called me again to say that that same portion of leaf guard had come off along with another portion. I went back to her house and re-attached the leafguard that had come off. I explained again the reason this was happening. The complaint has been resolved. Thank you.****** ************ Roofing and Gutters, Inc.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, ****** *******
Customer Reviews Summary