This business is not BBB accredited.

Robert Roofing and Gutters, Inc.

Phone: (857) 247-8709 82 Main St, Norfolk, MA 02056 http://robertroofingandgutters.com


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Description

Robert Roofing and Gutters, Inc  is a full service roofing and home improvement company. The Business specializes in Shingles Corrugated, Sheet Metal, Elastomeric Roofing and Thermoplastic Roofing. Additional services include but are not limited to Roof Inspection, Construction, Replacement Installation and Maintenance Preventative, Seamless gutters, chimney building,pointing and cleaning, window installation and more. Free Estimates and emergency services are also offered.


BBB Accreditation

On 9/11/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robert Roofing and Gutters, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Robert Roofing and Gutters, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 19, 2012 Business started: 01/01/1980 in MA Business incorporated 11/18/2011 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 179490.

Type of Entity

Corporation

Business Management
Mr. Robert P. Greene, Owner
Contact Information
Principal: Mr. Robert P. Greene, Owner
Number of Employees

1

Business Category

ROOFING CONTRACTORS GUTTERS & DOWNSPOUTS HOME IMPROVEMENTS WINDOWS-REPAIRING CHIMNEY BUILDERS & REPAIRERS WINDOWS-INSTALLATION & SALES WINDOWS-REPLACEMENT CONTRACTORS - GUTTERS Roofing Contractors (NAICS: 238160)

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
The business states that all workmanship is guaranteed for 10 years.
Service Area
Robert Roofing and Gutters, Inc. provides their services in ACUSHNET, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, BELLINGHAM, BERKLEY, BRIDGEWATER, CARVER, DARTMOUTH, EASTON, FAIRHAVEN, FALL RIVER, FOXBORO, FOXBOROUGH, HALIFAX, HANSON, LAKEVILLE, MARION, MATTAPOISETT, MIDDLEBORO, MIDDLEBOROUGH, N ATTLEBORO, N DARTMOUTH, NEW BEDFORD, NONQUITT, NORTH ATTLEBORO, NORTH DARTMOUTH, NORTON, PLAINVILLE, PLYMPTON, ROCHESTER, S ATTLEBORO, S DARTMOUTH, SOMERSET, SOUTH ATTLEBORO, SOUTH DARTMOUTH, SWANSEA, TAUNTON & WRENTHAM, MA.
Industry Tips
27 Questions For Home Owners Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows

Customer Review Rating plus BBB Rating Summary

Robert Roofing and Gutters, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    82 Main St

    Norfolk, MA 02056 (857) 247-8709

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Found provider on **********.com to repair gutters. On 4/3/15 he came out and fixed gutters and he also advised that I put on mesh leaf guard on gutters since there are trees around house. He charged $500.00 to put on the mesh leaf guard. In May the leaf guard came off a portion of the gutter so he came out and put it back. It came off the same portion again the end of May after storm. I spoke with ****** on 6/1/15 about gutter screen falling off again. This time he stated its because of the tree and wind from storm. Stated he would fix but hung up quickly without saying when. Now another part of the screen around the house has come off. I don't understand how this is tacked down. I've called him repeatedly and left messages with no response from him. Left messages for him on 6/8, 6/15, and 6/19 with no reponses. I even had someone else call on my behalf with no response. I filed complaint on him with **********.com to which they sent notice to him that he has not responded to. So because of his not responding they removed from their site search list until he responds. They cannot help me any further. Thanks.

Desired Settlement: His responsibilty is/was to make sure that the leaf guard is secure enough to not come down repeatedly. if he can't fix it properly then refund my money.

Business Response: ****** *******'s complaint has been resolved.I had stopped by Ms. *******'s home in May to fix the leaf guard that came off a portion of her gutter.  I informed Ms ******* that a large tree branch was overhanging part of the roof, and was hitting the leaf guard and that's what the issue was.  After a substantial wind and rain storm, Ms. ******* called me again to say that that same portion of leaf guard had come off along with another portion.  I went back to her house and re-attached the leafguard that had come off.  I explained again the reason this was happening.  The complaint has been resolved.  Thank you.****** ************ Roofing and Gutters, Inc.

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Regards, ****** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Robert Roofing and Gutters, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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