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BBB Accredited Business since
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Brown Bros. Roofing, Inc. is engaged in residential and commercial roofing, siding, shingles, chimney, gutter installation and repair. They also offer exterior home improvement contracting services including painting, doors, windows, deck & patio building and maintenance, and handyman services.
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A BBB Accredited Business since
BBB has determined that Brown Bros. Roofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Brown Bros. Roofing, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Room 2133, Boston MA 02108
Phone Number: 617-727-7775, TTY: 617-727-6618
Fax Number: 617-727-4764
The license number is 103970.
Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The license number is 172337.
Type of Entity
Business ManagementMs. Lisa Robertson, Office Manager Mr. John Tower, President
Number of Employees
ROOFING CONTRACTORS WINDOWS-INSTALLATION & SALES WINDOWS & DOORS - INSTALLATION & SERVICE VINYL SIDING STORM WINDOWS & DOORS SNOW REMOVAL SERVICE - ROOF SIDING CONTRACTORS ROOFING MATERIALS ROOFING CONTRACTORS - COMMERCIAL REMODELING & RENOVATION CONTRACTORS PATIO, PORCH & DECK ENCLOSURES PATIO & DECK BUILDERS PAINTING CONTRACTORS HOME IMPROVEMENTS HOME & BUILDING INSPECTION SERVICES HANDYMAN SERVICES GUTTERS & DOWNSPOUTS GUTTER CLEANING DOORS DOORS & HARDWARE REPAIR CHIMNEY RELINING CHIMNEY BUILDERS & REPAIRERS
Products & Services
Brown Bros. Roofing, Inc. sells the following brand(s): BPCO shingles, Certainteen, Iko
Brown Bros. Roofing, Inc. offers the following product(s): Chimney Caps, Copper
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 12:00 PM|
Method(s) of PaymentMasterCard
Service AreaBrown Bros. Roofing, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, EAST LYNN, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HOLLISTON, HOPKINTON, HUDSON, HYDE PARK, IPSWICH, JAMAICA PLAIN, LAWRENCE, LYNN, LYNNFIELD, MARLBOROUGH, MATTAPAN, MISSION HILL, N CAMBRIDGE, NATICK, NORTH CAMBRIDGE, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOMERVILLE, SOUTH BOSTON, UPHAMS CORNER, W SOMERVILLE, WEST LYNN, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL & WRENTHAM, MA.
Industry Tips27 Questions For Home Owners Hiring a Contractor Hiring a Painter Hiring a Roofer Home Improvement Home Siding and Re-siding Read Before You Sign Windows
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Additional Phone Numbers
- (617) 524-1644(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: A little explanation of why service ws need: On Oct 18, 2010, I asked **** ***** came to my home (a two family house) because of a roof leak in my kitchen after a heavy rain. I also had a few other places on my 3rd floor bedroom ceiling that showed water marks. After assessing my roof, he stated that the whole roof needed to be replaced. He said the problem I had with the leak in my kitchen or ice damns in that corner cabinet area - would be fixed with by installing a 3ft ice and water shield with new shingles and the whole roof needed repair. I agreed to this and the job was to start within the next two weeks. A deposit was given on 10/20/10. The job was not done as promised and after many delays with many calls to them (because my calls were not returned, the job was finally started on 11/22 when some gutter work was done. The actual new roof was not started until the week of 11/29/10 with the completion on 12/2/10.
Desired Settlement: I have waited these few days since my Sunday call with ***** in hopes that after possibly a busy week, the Brown Bros roofing would at least give me a follow-up call and would FINALLY come to look at the problem, even though the leaking has stopped, but I still have not had any satisfaction from them. I feel that the ice & water shield was not done as was discussed with **** **. on Oct. 18. That they should call me and make arrangements to come and fix the problem on the roof satisfactorily at NO ADDITIONAL COST, since I feel the original problem was not repaired. I now have a ruined kitchen and bathroom ceiling from the leaking, as well as potential damage to cabinets and because of my deductable amount, I cannot submit this claim to my home insurance and repairing the ceilings will be an additional cost to repair for me, that goes along with the $8,000 cost of a "new roof" .
I am sorry to hear that you are un-happy with us. I also understand your frustration after putting on a new roof and having it leak in the exact same place as before. While YOUR roof was leaking 1 and 3 homes were also leaking which was caused by excessive amounts of snow and ice on rooftops. I had received over 100 calls each day and I am usually the only one in the office. To say the least I was overwhemled. I would be glad to send someone over and take a look at the areas that were leaking. That is the best I can do... I assure you we put on a good roof. We haven't been in business since 1932 for taking advantage of people or scamming them. It just isn't something we would do. Our last conversation was that you were turning us in and that was it, you had enough... There was nothing I could say to you at that time, you were frustrated and hung up on me, so we could not resolve anything.
Consumer Response: ****** ******** ******: I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #******* and I would appreciate Brown Bros. roofing calling me today at************ to set up a time to come to my home on SATURDAY 2/12 to assess my roof and correct the problem at NO additional expense to my satisfaction. Regards, ***** *****
BBB's Final Determination: Consumer accepted resolution offered by the business.