Are You the Business Owner of Union Oyster House, Inc.?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Union Oyster House is a restaurant located in Boston. The company specializes in serving seafood. The company was established in 1826 and incorporated in Massachusetts in 1920. The company employs 125 people. Mr. Joseph Milano is the President of the company; inquiries or complaints may be directed to his attention.
Request a Quote
A BBB Accredited Business since
BBB has determined that Union Oyster House, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Union Oyster House, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph A. Milano Jr., President
Number of Employees
RESTAURANTS FUNCTION ROOMS RESTAURANTS-SEAFOOD Full-Service Restaurants (NAICS: 722511)
Restaurant DetailsReservation URL: http://www.opentable.com/union-oyster-house-reservations-boston?rid=34726&restref=34726 Menu URL: http://www.unionoysterhouse.com/Pages/newmenu.html Cuisine: Seafood
Hours of Operation
|M||:||11:00 AM - 9:30 PM|
|T||:||11:00 AM - 9:30 PM|
|W||:||11:00 AM - 9:30 PM|
|Th||:||11:00 AM - 9:30 PM|
|F||:||11:00 AM - 10:00 PM|
|S||:||11:00 AM - 10:00 PM|
|Su||:||11:00 AM - 9:30 PM|
|Union Bar open until midnight.|
Method(s) of PaymentMaster Card
Service AreaUnion Oyster House, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
41 Union St
Boston, MA 02108 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Was given wrong parking advice which resulted in a charge of $30.00 while having a meal at the place of business, Uniion Oyster House
Desired Settlement: I have had no response from my letter to this business dated July 24, 2012. I ask the restaurant to accept responsibility for sending us to a garage where they validate the parking ticket and then giving us wrong directions to a different garage where the charge was $30.00. I believe the restaurant should pay for its mistakes and reimburse me at least $20.00.
Business Response: Mr. ******** and party dined at the Union Oyster House on 7/23/12. We have a validation program with Parcel #* garage for our guests. Mr. ******** was directed to this garage located about 60 yards from our front door. The hostess pointed to the garage and directed Mr. ******** to turn left, then turn right follow the garage and turn rigt at the next set of lights to enter Parcel # *. Mr. ******** proceeded through two sets of traffic lights and turned left into a garage with which the Union Oyster House has no validation program. As a result, Mr. ******** ended up paying $30.00 to park instead of $3.00. As unfortunate as this is, the Union Oyster House is not accountable for Mr. ********'s failure to enter the correct garage.
Under normal circumstances I believe the Union Oyster should issue to its patrons the proper instructions or none at all. I followed the instructions given to me and the only parking garage I saw was the one I entered. The Union Oyster house could, at the least, give written instructions and the name of the garage which they did not. I will probably never eat there again and I will urge my friends to avoid this restaurant and dine somewhere else.
Business Response: We are sorry that Mr. ******** feels he was directed to the wrong garage. We do post explicit directions on our web site "unionoysterhouse.com". When people ask for directions to the garage at our front desk, we usually point to it as it is at the end of Union Street, (the street our restaurant is on". We instruct them to enter from the opposite side on New Sudbury St.