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Union Oyster House is a restaurant located in Boston. The company specializes in serving seafood. The company was established in 1826 and incorporated in Massachusetts in 1920. The company employs 125 people. Mr. Joseph Milano is the President of the company; inquiries or complaints may be directed to his attention.
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A BBB Accredited Business since
BBB has determined that Union Oyster House, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Union Oyster House, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph A. Milano Jr., President
Number of Employees
Hours of Operation
|M||:||11:00 AM - 9:30 PM|
|T||:||11:00 AM - 9:30 PM|
|W||:||11:00 AM - 9:30 PM|
|Th||:||11:00 AM - 9:30 PM|
|F||:||11:00 AM - 10:00 PM|
|S||:||11:00 AM - 10:00 PM|
|Su||:||11:00 AM - 9:30 PM|
|Union Bar open until midnight.|
Method(s) of PaymentMaster Card
Service AreaUnion Oyster House, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Was given wrong parking advice which resulted in a charge of $30.00 while having a meal at the place of business, Uniion Oyster House
Desired Settlement: I have had no response from my letter to this business dated July 24, 2012. I ask the restaurant to accept responsibility for sending us to a garage where they validate the parking ticket and then giving us wrong directions to a different garage where the charge was $30.00. I believe the restaurant should pay for its mistakes and reimburse me at least $20.00.
Business Response: Mr. ******** and party dined at the Union Oyster House on 7/23/12. We have a validation program with Parcel #* garage for our guests. Mr. ******** was directed to this garage located about 60 yards from our front door. The hostess pointed to the garage and directed Mr. ******** to turn left, then turn right follow the garage and turn rigt at the next set of lights to enter Parcel # *. Mr. ******** proceeded through two sets of traffic lights and turned left into a garage with which the Union Oyster House has no validation program. As a result, Mr. ******** ended up paying $30.00 to park instead of $3.00. As unfortunate as this is, the Union Oyster House is not accountable for Mr. ********'s failure to enter the correct garage.
Under normal circumstances I believe the Union Oyster should issue to its patrons the proper instructions or none at all. I followed the instructions given to me and the only parking garage I saw was the one I entered. The Union Oyster house could, at the least, give written instructions and the name of the garage which they did not. I will probably never eat there again and I will urge my friends to avoid this restaurant and dine somewhere else.
Business Response: We are sorry that Mr. ******** feels he was directed to the wrong garage. We do post explicit directions on our web site "unionoysterhouse.com". When people ask for directions to the garage at our front desk, we usually point to it as it is at the end of Union Street, (the street our restaurant is on". We instruct them to enter from the opposite side on New Sudbury St.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.