BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Rattlesnake Bar & Grill, Inc.?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Rattlesnake Bar & Grill, Inc.

Phone: (617) 859-7772 Fax: (617) 859-5884 384 Boylston St, Boston, MA 02116 View Additional Email Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Rattlesnake Bar & Grill is a colorful, high energy restaurant specializing in Southwestern, South American food. The Urban Canyon is a seasonal roof top patio serving lunch and dinner and Venom is our function room over looking Boylston Street and can host any event. Our first floor hosts 250 with an assortment of seating areas and a beautiful long bar.The company was established in 1990 and has been a corner stone of the Back Bay for some time.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rattlesnake Bar & Grill, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rattlesnake Bar & Grill, Inc. include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rattlesnake Bar & Grill, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 22, 1997 Business started: 01/01/1990 in MA Business incorporated: 01/01/1990 in MA
Type of Entity


Business Management
Mr. Jay Gardner, Owner
Contact Information
Principal: Mr. Jay Gardner, Owner
Number of Employees


Business Category


Products & Services

Rattlesnake Bar & Grill, Inc. offers the following product(s): Appetizers, Bunch, Tacos a la poe

Price Range: $$

Restaurant Details
Reservation URL: Menu URL: Cuisine: South American
Hours of Operation
M: 11:30 AM - 2:00 AM
T: 11:30 AM - 2:00 AM
W: 11:30 AM - 2:00 AM
Th: 11:30 AM - 2:00 AM
F: 11:30 AM - 2:00 AM
S: 11:30 AM - 2:00 AM
Su: 11:30 AM - 2:00 AM
Method(s) of Payment
American Express
Alternate Business Names
Rattlesnake Bar & Grille, Inc.
Industry Tips
Read Before You Sign

Additional Locations


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
Find a LocationX

  Change Location
Show Only Accredited Locations