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BBB Accredited Business since

Petit Robert Bistro

Additional Locations

Phone: (617) 867-0600 Fax: (617) 867-0600 480 Columbus Avenue, Boston, MA 02118 http://www.petitrobertbistro.com

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Description

Petit Robert Bistro is located in Boston near public transportation. The Bistro specializes in French and continental menue items. They are open from 11AM to 11PM seven days a week serving lunch, dinner and liquor items.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Petit Robert Bistro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Petit Robert Bistro include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Petit Robert Bistro
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 31, 2007 Business started: 02/01/2006 in MA Business incorporated: 03/27/2006 in MA
Type of Entity

Corporation

Business Management
Mr. Loic Le Garrec, Owner Mr. Jacky Robert , Owner
Contact Information
Principal: Mr. Loic Le Garrec, Owner
Number of Employees

19

Business Category

RESTAURANTS Full-Service Restaurants (NAICS: 722511)

Products & Services

Petit Robert Bistro offers the following product(s): Restaurant

Restaurant Details
Reservation URL: http://petitrobertbistro.com/reservations/ Menu URL: http://petitrobertbistro.com/menus/ Cuisine: French
Hours of Operation
M: 11:00 AM - 11:00 PM
T: 11:00 AM - 11:00 PM
W: 11:00 AM - 11:00 PM
Th: 11:00 AM - 11:00 PM
F: 11:00 AM - 11:00 PM
S: 11:00 AM - 11:00 PM
Su: 11:00 AM - 11:00 PM
Method(s) of Payment
Cash
Service Area
Petit Robert Bistro provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/29/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I made the reservation 12/22 for my wife's birthday which is 12/29. I asked them about birthday cake they told me fine. When I stopped by the restaurant which is Nedham location to drop the cake.They told me they accept food from outside. It was a snowy day and there is a storm. Finally GM of the restaurant told me I can do it for you which is ok.Still I am not comfortable. When we went to the restraunt @ 7 pm to celebrate my wife birthday. We didnt order appetizer and our server is upset I dont know why. I ordered soup which is cold cold , they didnt change it.We didnt get our bread until we got our main course.Bread is old and cold. Nobody is refilled our drinks ! All the main courses are over cooked , there is no manager on duty.they left early because of weather I think.Finally we got the cake , they charged me for serving + no body told us or informed me for a charge. This is not my first time eating @ petit robert but it will be last time.

Business Response: To whom it may concern,
I responded to the gentlemen complaining and the email conversation is below. The facts as he reported are not correct.

1) Mr. ****** made a reservation via the OpenTable website and indicated in the comments field he was going to drop off a cake the day before his reservation
2) Our hostess attempted to contact him but the number listed for the reservation was incorrect
3) Mr. ****** arrived several hours before his reservation with the cake and I told him we do not allow outside food per the Needham Dept of Health requirements and our company policy.
4) Mr. ****** insisted that he spoke with someone and they indicated that he could bring a dessert. Rather than have a disagreement over the tart, I allowed him an exception to bring the dessert into the restaurant
5) On the following day Mr. ****** felt he did not receive adequate service from our server and sent the original email below through our website.
6) As I was present during his entire stay at the restaurant (I even greeted them on their way out and asked how was everything?), I discussed the service with our manager, server, busser and kitchen. 
7) Mr. ****** was greeted and sat per his reservation. The server attended to his table as usual with beverages, order taking. After the order was taken the server brought him bread and apparently he was not happy with it and told the server. She immediately replaced the bread. Once the entrees arrived the server did check on him but he made not mention that he was unsatisfied. At one point during the close of the evening he asked the server to take photographs of his party.
8) My original view from the email was that he was unhappy with the food and service and that was the extent of our conversation. It appears from the note written to the BBB he is unhappy about the cake cutting fee. This is new to me as he has never mentioned it before. We rarely have customer complaints but when it happens we deal with it in a fair and consistent manner. It is my pleasure to refund the cutting fee via a gift certificate.

Kind regards,
*** *******


-----Forward message conversation-----

From: ***** ****** **********@yahoo.com>
Date: Sun, Dec 30, 2012 at 5:05 PM
Subject: Re: Petit Robert Bistro Needham
To: *** ******* ****@prbneedham.com>

Hi Mr. *** , 
I dont want to be your guest again.I will share my experience with my friends and co-workers. Birthday is the most important date in human life. Your staff ***** my night. Also I am going to send a letter to BBB and yelp,urbanspoon,zagat,trip advisor.I know restaurant business very well  because I am holding 4 culinary degree from different institutions. 

Sincerely , 
***** ***** ****** ** ***** Street * ********** , MA *****Ph: (***) ******** 


From: *** ******* ****@prbneedham.com>
To: "*********@yahoo.com" **********@yahoo.com> 
Sent: Sunday, December 30, 2012 4:36 PM
Subject: Petit Robert Bistro Needham

Hi Mr. ******,
Thank you for submitting feedback via our website!

First let me apologize for your service experience. We strive for an excellent guest experience.  As I remember your reservation and the service team last night, I will review your experience with our entire staff to ensure the issues you encountered do not happen again.

Thank you again for submitting your feedback and we hope that you will offer us the opportunity to serve you again.

Kind regards,
*** *******
Proprietor


Name ***** ******Email *********@yahoo.com

Message To Whom It May Concern ,
My name is ***** ****** and I had a reservation 12/29 @ Needham location.  This is not my first experience in Petit Robert but it will be last .

1- Service is Horrible.My water never refilled,I didn't get bread and butter until I ordered.First bread is cut and dried after I informed to my server she got us hot one.
2- Food under average.My steak was under cooked ! But I cant see my server or busser for 13 min after I got my food.
3- We came to your Nedham location from *******/MA to celebrate my wife's birthday.We were dissapointed.
4- Most important part , I got my bill in the middle of our coffee which is not acceptable.  Restaurant is not busy still there are 9 or 10 available tables.But our server is checking the bill every 3 minutes she didn't let us talk.
5- I am not trying to be an ...****.I am fair enough but I was sad. Petit Robert Central is 5+ star with service and hospitality but Needham gave us memorable expereinece in food and service. 



BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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