This business is not BBB accredited.
Phone: (802) 772-7118 Fax: (802) 772-7121 5709 Route 4, Killington, VT 05751
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Cortina Inn & Resort located close to the Killington and Pico Ski areas is open all year round. The inn offers rooms and suites, breakfast, a restaurant with dinner available Friday and Saturday nights and indoor pool. Cortina Inn & Resort is also available for small private, organization and business functions.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cortina Inn & Resort include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Manjari Bhakta, General Manager Mr. Jigar Bhakta, General Manager
Number of Employees
RESORTS BED & BREAKFAST ACCOMMODATIONS RESTAURANTS SKI CENTERS & RESORTS INN Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Method(s) of PaymentAmerican Express
Alternate Business NamesBhakta Management, LLC
Industry TipsRestaurants Travel Agencies
THIS LOCATION IS NOT BBB ACCREDITED
5709 Route 4
Killington, VT 05751 (802) 772-7118 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: At 11:15pm on 9/27 my financee and I called to make a reservation. We paid for 1 room for 2 nights over the phone - the cancellation policy was never clearly stated over the phone. At 8:00am on 9/28 (not 9 hours later) we called to cancel the reservation due to circumstances out of our control. They did not even have our reservation for 1 business hour. The woman we spoke with at 8:00am on 9/28 put us on hold for 5 minutes, came back, and said "you're all set". Approximately 2 and 1/2 hours later, another woman called and said that she was charging us for a room for one night. We were surprised, as this was not stated over the phone on 9/27 or earlier that morning when we made the cancellation. Since we were unaware of the cancellation policy at the time of booking, it was clearly stated that we were "all set", we did not have the reservation for even 9 hours, we did not have the reservation during business hours, our reservation was not preventing anyone from making a reservation (there were several open rooms), we would like the charges associated with the room removed from our banking account - effective immediately.
Desired Settlement: We simply would like a full refund.
I spoke with the answering service and the woman that initially took the customers call and was told she clearly stated that she does not cancel reservations she can only send the message to the hotel that a customer needs assistance. When she said “you’re all set” she was saying that the message was sent to the hotel.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.