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BBB Accredited Business since

Caribbean Villas & Resorts Management Company

Phone: (207) 510-6300 Fax: (207) 510-6308 89 Mussey Road, Suite 3, Scarborough, ME 04074


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Caribbean Villas & Resorts Management Company is a property management firm which offers short-term rentals in the U.S. Virgin Islands. The company was established and incorporated in the U.S. Virgin Islands in 1984. Ms. Diane Jannelle is the Owner and Operations Manager and Mr. Richard Clark is Owner and President of the company. Inquiries or complaints should be directed to either of the people mentioned above. The firm requires a 50% deposit by check which is due within 7 days of the booking date. The balance is due 30 days prior to arrival. The business states that if the reservation is cancelled within 60 days of the arrival date, the 50% deposit is forfeited. If the reservation is cancelled within 30 days of arrival date, there is no refund. If cancellation is made outside of 60 days, a 10% total room charge is forfeited. The firm states it offers cancellation insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Caribbean Villas & Resorts Management Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Caribbean Villas & Resorts Management Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Caribbean Villas & Resorts Management Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 15, 1993 Business started: 01/01/1984 in VI Business incorporated: 06/24/1996 in VI
Type of Entity


Business Management
Ms. Diane Jannelle, Owner
Contact Information
Principal: Ms. Diane Jannelle, Owner
Number of Employees


Business Category

RESORTS Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Products & Services

Caribbean Villas & Resorts Management Company offers the following product(s): Vacation rentals

Method(s) of Payment
Cash, Check, MasterCard, Visa
Industry Tips
Travel Agencies
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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