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Phone: (888) 328-4964 PO Box 978, Houlton, ME 04730
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The America Library of Poetry publishes student poetry and short stories and each year sponsors writing contests throughout The United States of America.
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BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The America Library of Poetry include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Paul Charles, Editor
Number of Employees
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 978
Houlton, ME 04730
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Read Complaint Details
Complaint: I recieved a letter in Nov.2013 from the America Library of Poetry saying that my Granddaughter had a poem sumited by her teacher . it had been put into a book of poetry . If I wanted to purchase a copy I could do so .( Granddaughter's name is "****** ********** " . she attended ********* High school ) . I sent a check for 38.95 on Nov.30 2013. I never recieved the book . I got on their web site and all it said was there was not an order for this child .! I have tried numerous times to call them only to be directed back to the web site .never could talk to a person . my letter stated it would be delivered in Dec. never happened . the check went through my bank in Dec.
Desired Settlement: I want either the book I ordered or my money back . perferably the book .
We did not receive this person's release form (to authorize publication of the poem) until after the book was printed. The poem is being printed in the next book (scheduled for release this fall) and the order will be filled for that book instead, since we assumed she would want the book which includes her granddaughter's poem. We sent notice regarding this, but obviously it was not received by the customer. In the future, if the customer contacts us directly via email, we can promptly reply to all inquiries.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: My daughter was told that her poem would be published in a book from the America Library Of Poetry. This company never sent a signed copy of the book my daughters poem was supposedly published in. I sent in a check back on 8/16/13, which this check was cashed 8/29/13 with a delivery date of 4 to six weeks. I have yet to receive this book nor any refund of monies. How many people/ children have they done this to? Its sad because schools are promoting this company. I do not have money to throw away. Im a single mom that has been taken advantage of. My daughter sits and wait and wait for this so call book to arrive in the mail. They will not answer the phone to even speak to a representative.
Desired Settlement: The return of my money and a apology to my daughter for getting her hopes up of being published.
Business Response: We received your daughter's signed release form authorizing publication of the poem and rour child's name and poem appear in the book, **********. We also received your family’s order. Please understand that publication is not automatic. We must receive the release forms back before we are authorized to publish the poems. The book you purchased was not already printed at the time you placed your order, since we have to wait on release forms to have poems in the book. Producing a book is a long process, and it is right on schedule. The letter (in the circle on page two) and the order form (which you filled out and returned) both stated that delivery should be expected in December, and that timeframe did not change. Please confirm you have now received your daughter's poetry book.