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BBB Business Review

BBB Accredited Business since 9/29/2010

Vistaprint N.V.

Phone: (866) 614-8004 95 Hayden Avenue, Lexington, MA 02421 http://www.vistaprint.com Twitter Facebook Google+

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Description

Vistaprint manufactures and personalizes various items including business cards, magnets, stamps, lawn signs, posters, T-shirts, invitations, and more.

BBB Accreditation

A BBB Accredited Business since 9/29/2010

BBB has determined that Vistaprint N.V. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

69 Customer Reviews on Vistaprint N.V.
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 2
Negative Experience 41
Total Customer Reviews 69

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Vistaprint N.V.

Customer Complaints Summary Read complaint details

486 complaints closed with BBB in last 3 years | 202 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 187
Delivery Issues 49
Guarantee/Warranty Issues 3
Problems with Product/Service 154
Total Closed Complaints 486

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Vistaprint N.V.
See Trends in Complaints on Vistaprint N.V.

Additional Information

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BBB file opened: November 20, 2001 Business started: 01/01/1995 in MA Business incorporated: 01/27/2000 in DE
Type of Entity

Corporation

Business Management
Mr. Roger Williams, General Manager, Vistaprint DSS Mr. Scott Simpson, Vice President, Strategy Analytics & DSS
Contact Information
Principal: Mr. Roger Williams, General Manager, Vistaprint DSS
Number of Employees

2,200

Business Category

PRINTERS RUBBER STAMPS DECALS POSTERS BANNERS INVITATIONS & ANNOUNCEMENTS PROMOTIONAL PRODUCTS INTERNET SERVICES E-COMMERCE

Products & Services

Vistaprint N.V. offers the following product(s): Announcements , Banners , Brochures, Bumper Stickers - Oval, Business Card Holder , Calendars , Car Door Magnets, Checks , Clear Adhesive Hangers, Envelopes , Flip Books , Flyers, Folded Business Cards, Folders, Gift Certificates, Gift Tags, Hats, Holiday Flat Cards, Holiday Folded Calendar Cards, Holiday Folded Cards, Holiday Postcards , Invitations , Keychains, Lawn Signs , Letterhead, Loyalty Cards, Luggage Tags, Mailing Labels l, Mouse Pads, Mugs, Multi Purpose Labels, Name Tags, Note Cards, Notebooks, Ornaments, Pens, Photo Books , Postcards , Posters, Rack Cards, Rubber Stamps, Sticky Notes, Tote Bags , T-Shirts - Ladies, Wallet Calendars, Window

Method(s) of Payment
Visa
MasterCard
American Express
Discover Card
Check
Refund and Exchange Policy
The business states they are committed to customer satisfaction. They will reprint or refund the cost of any product that fails to meet our customers quality expectations. The business states they guarantee that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Support within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Support within thirty days from the date it was promised to arrive.
Alternate Business Names
VistaPrint USA, Inc.
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BBB Complaint Process

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