BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® - Start With Trust

Are You the Business Owner of Cape Cod Potato Chip Company, Inc.?

If yes, click here to learn about BBB Accreditation.

Are you...?

This Business is not BBB accredited

Cape Cod Potato Chip Company, Inc.

Phone: (888) 881-2447 Fax: (508) 775-2808 View Additional Phone Numbers 100 Breed's Hill Road, Hyannis, MA 02601 http://www.CapeCodChips.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cape Cod Potato Chip Company, Inc. offers a selection of hand-cooked potato chips. The Classic line includes 40% Reduced Fat, Sea Salt & Cracked Pepper, Sweet Mesquite Barbecue, and Sea Salt & Vinegar and White Cheddar Cheese Popcorn.  Free, self-guided factory tours are available Monday-Friday 9:00AM to 5:00 PM.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cape Cod Potato Chip Company, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cape Cod Potato Chip Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 08, 2005 Business started: 01/01/1980 in MA Business incorporated: 02/26/1996 in MA
Type of Entity

Corporation

Business Management
Ms. Faith Atwood, Marketing Director
Contact Information
Principal: Ms. Faith Atwood, Marketing Director
Number of Employees

150

Business Category

POTATO CHIPS

Products & Services

Cape Cod Potato Chip Company, Inc. sells the following brand(s): Cape Cod Potato Chips

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Cash
Visa
American Express
Master Card
Discovery
Checks
Money Order
Service Area
Cape Cod Potato Chip Company, Inc. provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
Cape Cod Potato Chip Company Cape Cod Potato Chips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Breed's Hill Road

    Hyannis, MA 02601 (888) 881-2447

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (508) 418-1000(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

11/19/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a case of cape cod original classic chips, 12 9 oz bags on October 1st as a gift. The oder id #****. Upon opening the case of chips we discovered that 6 of the bags were open. The seal was busted at the top for all 6 bags and in some cased the bottom seal was busted as well. We don't know how long the bags have been open and we certainly did not want to eat from the bags for health reasons besides freshness. We have pictures of the box showing grease marks and of the open bags. I have called the 888-881-2447 customer service phone number from the company's webiste on 5 different occassions between October 8 through October 17. I have left detailed messages every time and no one has returned my phone call. I am very disappointed that no one has contacted me to provide me with a refund for at least half the purchase total OR tried to replace the defective bags.

Desired Settlement: At this time I think it is reasonable to expect a full refund.

Business Response:

This issue has been resolved, after talking with Mrs ***** and giving her the option of replacing the six bags that were damaged or refunding the amount to her credit card she chose the refund which was credited to her charge card on Monday Nov 5th.

****** *******
Retail Manager
Cape Cod Potato Chips.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/9/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i bought a bunch of bags of chips and the seal was all messed up so the chips were stale and i almost chocked

Desired Settlement: i want a few cases of chips delivered to my house for this terrible story. coupons will not do as there are no stores in the area that sell it i bought it near my summer home

Business Response: The first time the consumer contacted us I sent coupons to replace the product. He had indicated that he bought a couple of bags but he only had information for one bag.

I just sent him, by FedEx, bags of chips to replace the product and a list of stores that he can use the coupons that were sent to him earlier this year. I also included a letter to address the situation.  I hope this resolves the problem.

Thank you,
******* *****
Customer Service
Cape Cod Potato Chips.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer indicated to BBB that the complaint was resolved.

1/10/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: advertise potato chips but instead we purchase several packages of spoiled broken potatoes pieces in each bag

Desired Settlement: open for dialog

Business Response:

On the back of every bag we ask the consumer to contact us if they are not happy with their purchase.  This complaint contained no information on the purchase (type of chips, bag size, code date, etc) except the problem and price.  We are sending replacement coupons to the address provided.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved