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BBB Accredited Business since

Paul Revere Revolutionary Services

Additional Locations

Phone: (781) 545-6789 35 Shadwell Road, Scituate, MA 02066 http://www.paulrevererevservices.com

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Description

Paul Revere Revolutionary Services is a residential and commercial plumbing, heating, and air conditioning contractor. Some of the many services they provide are Geo-Thermal Heating, Hybrid Heating, Oil, Gas and Hydronics. The business also provides general servicing and installation for plumbing, heating and air conditioning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paul Revere Revolutionary Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Paul Revere Revolutionary Services include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Paul Revere Revolutionary Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 20, 2005 Business started: 02/01/1989 in MA Business incorporated: 09/10/1997 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 13618.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is BU-017633.

Type of Entity

Corporation

Business Management
Mr. Skip Ronan, President
Contact Information
Principal: Mr. Skip Ronan, President
Number of Employees

10

Business Category

PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL OIL BURNERS-EQUIPMENT OIL BURNERS-SERVICING PLUMBING, DRAIN & SEWER CLEANING PLUMBING PLAN SERVICES PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-COMMERCIAL HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS AIR CONDITIONING REPAIR AIR CONDITIONING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Paul Revere Revolutionary Services sells the following brand(s): Baxi, Bryant, Lennox, Lochinvar, Navien, System 2000, Triangle Tube

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Service Area
Paul Revere Revolutionary Services provides their services in EAST WEYMOUTH, MARSHFIELD, N WEYMOUTH, NORTH QUINCY, NORTH WEYMOUTH, OCEAN BLUFF, PLYMOUTH, PLYMPTON, QUINCY, S WEYMOUTH, SOUTH WEYMOUTH, SQUANTUM, WEYMOUTH & WOLLASTON, MA.
Alternate Business Names
Abell Mechanical, Inc.
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Additional Locations

  • 35 Shadwell Road

    Scituate, MA 02066 (781) 545-6789

  • PO Box 446

    North Scituate, MA 02060

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for Paul Revere Revolutionary Services

Paul Revere Revolutionary Service
PO Box 446
Scituate, MA 02060
781-545-6789

$50 Off all new customers! Valid only for new customers within our normal service area. May not be combined with any other promotion or discount.

Expires: 8/31/2014
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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Complaint Detail(s)

3/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/18/14 we hired Paul Revere to repair our furnace as we had no heat/hot water. After two days of unsuccessfully replacing transformers and shorting them out repeatedly, the Paul Revere technicians informed us that they could not figure out why the furnace would not work, leaving us for a third night with no heat/hot water and offered us NO SOLUTION or plan to fix the problem. To quote Skip, the owner, "We are losing our shirts on this job and can't figure out how to fix it so you will have to find someone else". Two weeks later they sent us a bill for $522.00. Not only were they unable to complete the job, they billed us for both parts and labor. We then had to pay another technician from another company for parts and labor once again (however he was qualified and actually fixed the furnace). This qualified technician said Paul Revere had erroneously attempted to connect transformers which should remain separate. He had to disconnect, rewire, and replace all of the transformers which Paul Revere had installed and broken as well as fix the shoddy electrical work they had left behind. I have never before hired a company who left a job unfinished and then attempted to bill us for a job undone. I hired them because of their A+ BBB rating but I now know you can't rely on that.

Desired Settlement: Remove charges/resolve the bill - we should not be billed for this job.

Business Response: I do admit that we  had a problem with the wiring at Ms. *******'s home. The home was an existing home that has been in existence for several years and the wiring to the transformers had been the same until the problem arose. Attempts to connect the transformers in a normally accepted fashion resulted only in burning out all control wiring. We established that we needed to replace all the transformers and controls for the third time, at out expense. All supply houses were closed and we were unable to obtain the necessary parts that night. At that juncture it was decided that another pair of eyes and ideas on the problem were in everyone's best interest. No matter what, the heat was not going to be fixed that night. However, all the repairs to the heating system did not involve the wiring issue. Paperwork was turned into the office and was, unfortunately, billed out to the homeowner. I have issued a credit to the homeowner's account such that there is a zero balance. I apologize for both the failure to repair the system properly and for the inadvertent billing issue. 

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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