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BBB Accredited Business since

Bartlett & Steadman Plumbing Corp.

Phone: (781) 631-8900 Fax: (781) 631-3601 67 R Village Street, Marblehead, MA 01945 View Additional Email Addresses http://bartlettandsteadman.com


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Description

Bartlett & Steadman Plumbing Corp. is a full service company operating in Marblehead MA and the surrounding communities for both residential and commercial customers on both new construction and remodeling jobs. The company does piping, boilers, faucet and toilet repair or replacement. The company also supplies ADA compliant toilets, grab bars and faucets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bartlett & Steadman Plumbing Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Bartlett & Steadman Plumbing Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bartlett & Steadman Plumbing Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 05, 1993 Business started: 01/02/1956 in MA Business incorporated 01/17/1984 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 9497.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 148532.

Type of Entity

Corporation

Business Management
Mr. Richard Steadman, President Ms. Marjorie Loveland, Office Manager
Contact Information
Customer Contact: Ms. Marjorie Loveland, Office Manager
Principal: Mr. Richard Steadman, President
Number of Employees

8

Business Category

PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PLUMBING CONTRACTORS-COMMERCIAL OIL BURNERS-SERVICING OIL BURNERS-EQUIPMENT AIR CONDITIONING CONTRACTORS KITCHEN & BATH - DESIGN & REMODELING SUMP PUMP CONTRACTORS WATER HEATERS-REPAIRING WATER HEATERS-DEALERS PLUMBING, DRAIN & SEWER CLEANING PLUMBING PLAN SERVICES PLUMBING CONTRACTORS-RESIDENTIAL Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Bartlett & Steadman Plumbing Corp. sells the following brand(s): A. O. Smith, American Standard, Bryant, Burnham, Carrier, Delta, Empire, Kohler, Liberty, Rinnai, Runtal, Ruud, Saniflo, State, Symmons, Taco, Unico, Weil McLain

Method(s) of Payment
Check
Visa
MasterCard
American Express
Discover
Service Area
Bartlett & Steadman Plumbing Corp. provides their services in AMESBURY, BEVERLY, DANVERS, EAST LYNN, ESSEX, GLOUCESTER, IPSWICH, LYNN, MANCHESTER, MANCHESTER BY THE SEA, MARBLEHEAD, NAHANT, NEWBURY, NEWBURYPORT, PEABODY, REVERE, ROCKPORT, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SAUGUS, SWAMPSCOTT & WEST LYNN, MA.
Alternate Business Names
Bartlett and Steadman Plumbing Corp.
Industry Tips
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Additional Locations

  • 67 R Village Street

    Marblehead, MA 01945 (781) 631-8900

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/4/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i asked bartllett steadman to come to my residence on *** ***** *** to provide an estimate for a in-wall a/c because our existing unit was not working properly. when the worker came to the house to look at it, he tried first to fix it. he then quoted me an estimate that was nearly double the next closest estimate. I was NEVER informed that he was going to charge me to come provide an estimate until I got a bill a month later for over $500! That is insanely ridiculous. I sent them $150 for what I thought was reasonable for and "estimate" but am not willing to send them the different.

Desired Settlement: This issue will be resolved when my balance is $0.

Business Response: We have reviewed the paperwork for this service and the billing was for repair/diagnosis by our plumber and an electrician.We do not charge for estimates.The customer's account has been credited and there is no balance due. We regret that this situation was not resolved earlier. We value each and every customer and our main goal is to have a happy, satisfied customer.Please accept our apologies.Sincerely,******* ********

5/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Barlett and Steadman sent one worker to our house in early November 2013. We we not getting heat in one bedroom out of one vent. The worker was there for about 10 mins, inspecting the vent, then went to the basement to look at the heater. My husband and I were with the worker the entire time he was at our house, which was no longer than 10-15 minutes. At the time the workers stated that he would not be able to do anything, and he would need to come back to open up the ceilings to see if something was blocking the heat. We made arrangements for his return. On 11/22/13 the workers returned and opened up ceilings. They were unable to repair the issue, but spent approximately 3 hours at our house. On 11/22 we received a bill of $305.86 for "Cut Open Ceiling Removed Insulation From Duct Work" At that point the workers stated they could open up walls, where we declined. We received a second bill on 1/9/14. This bill stated 12/5/13. Open Up Ceiling in basement, Insulation in bent blocking heat flow to bedroom removed insulation and repaired vent recommended inspection of other areas since air flow still not at optimum level customer stated did not want inspection. bill was $384. That was the total amount due. I was unsure for the increase, I assumed that it was a late fee? From then, I received 3 additional bills now charging me different amounts in each bill. I have paid $200. The company is claiming amounts of time and work at our house that never occurred. The bills have changed over 5 times. They are being dishonest about the time they spent at our house and they are changing the amount we owe.

Desired Settlement: I want to only pay for the actual time they were at our house about and for the actual work they did.

Business Response: We have reviewed the customer's complaint and all associated paperwork. We have been in touch with the customer and have worked out and agreed upon an adjusted price for the work performed.We value all feedback from our customers and thier satisfaction is our number one goal. Thank you.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Bartlett & Steadman Plumbing Corp.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)