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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
128 Plumbing, Heating & Cooling specializes in plumbing, heating, and cooling systems with same day and 24 hour service.
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A BBB Accredited Business since
BBB has determined that 128 Plumbing, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 128 Plumbing, Heating & Cooling include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St Suite 710, Boston MA 02118-2130
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The license number is 11719.
Type of Entity
Business ManagementMr. David Willams, President Mr. Ryan Williams, General Manager
Number of Employees
PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PLUMBING, DRAIN & SEWER CLEANING HEATING EQUIP. & SYSTEMS AIR CONDITIONING SYSTEMS-CLEANING FURNACES-HEATING PLUMBING CONTRACTORS-RESIDENTIAL HVAC AIR CONDITIONING REPAIR FURNACE SALES & SERVICE HEATING & AIR CONDITIONING FURNACE CLEANING PLUMBING - RENOVATION & REPAIR WATER HEATERS-DEALERS BOILERS-REPAIRING & CLEANING DRAIN CLEANING AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Products & Services
128 Plumbing, Heating & Cooling sells the following brand(s): American Standard, Burnham, Grohe, Kohler, Lochinvar, State, Symmons, Zoeller
128 Plumbing, Heating & Cooling offers the following product(s): Air Conditioning, Boiler Replacement, Drain Cleaning, Furnace Replacement, Heating, Heating Replacement, Hot Water Heaters, Oil to Gas Conversion, Plumbing, Plumbing Services, Sink Repair & Installation, Toilet Repair & Installation
Method(s) of PaymentCash, Check, MasterCard, Visa
Refund and Exchange PolicyThe business states 100% Customer Satisfaction Guaranteed, 1 Year Parts and Labor on all installations.
Industry Tips27 Questions For Home Owners Buying a Swimming Pool Finding a Reliable Plumber - 5 Tips - Video Heating Contractor - 5 Tips - Video Heating Contractors Hiring a Plumber Hiring an Air Conditioning Contractor Read Before You Sign
78 Foundry St.
Wakefield, MA 01880 (781) 334-5400 (781) 245-9200 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (781) 334-5400(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: 128 came to service my heating and A.C. unit for normal yearly service. After they serviced the unit they found an issue which they said needed to be fixed immediately. This issue cost $678 charged on April 27th which I had preauthorized the work to be completed. After the work was completed the A.C. unit stop working with in a week. I called 128 and they came back and said that the transformer was not working and it would cost $150 to fix which
Desired Settlement: I would like for my bill to be adjusted and my unit to properly work at all times, and for 128 to never do any work and touch my unit without my authorization.
This message is to express our awareness of this matter. We have been told the consumer will be contacting BBB to personally remove their complaint as we feel as though we have remedied the matter. In the case the complaint is not removed, 128 Plumbing & Heating, Inc. will respond appropriately.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.