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BBB Accredited Business since

128 Plumbing, Heating & Cooling

Phone: (781) 245-9200 Fax: (781) 245-9599 View Additional Phone Numbers 78 Foundry St., Wakefield, MA 01880 View Additional Email Addresses


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128 Plumbing, Heating & Cooling specializes in plumbing, heating, and cooling systems with same day and 24 hour service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 128 Plumbing, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for 128 Plumbing, Heating & Cooling include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

6 Customer Reviews on 128 Plumbing, Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: December 31, 2001 Business started: 01/01/1992 in MA Business incorporated: 01/01/1994 in MA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The license number is 11719.

Type of Entity


Business Management
Mr. David Willams, President Mr. Ryan Williams, General Manager
Contact Information
Principal: Mr. David Willams, President
Customer Contact: Mr. Ryan Williams, General Manager
Number of Employees


Business Category


Products & Services

128 Plumbing, Heating & Cooling sells the following brand(s): American Standard, Burnham, Grohe, Kohler, Lochinvar, State, Symmons, Zoeller

128 Plumbing, Heating & Cooling offers the following product(s): Air Conditioning, Boiler Replacement, Drain Cleaning, Furnace Replacement, Heating, Heating Replacement, Hot Water Heaters, Oil to Gas Conversion, Plumbing, Plumbing Services, Sink Repair & Installation, Toilet Repair & Installation

Method(s) of Payment
Cash, Check, MasterCard, Visa
Refund and Exchange Policy
The business states 100% Customer Satisfaction Guaranteed, 1 Year Parts and Labor on all installations.
Industry Tips
27 Questions For Home Owners Buying a Swimming Pool Finding a Reliable Plumber - 5 Tips - Video Heating Contractor - 5 Tips - Video Heating Contractors Hiring a Plumber Hiring an Air Conditioning Contractor Read Before You Sign

Customer Review Rating plus BBB Rating Summary

128 Plumbing, Heating & Cooling has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 78 Foundry St.

    Wakefield, MA 01880 (781) 245-9200 (781) 334-5400

  • 1

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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Additional Phone Numbers

  • (781) 334-5400(Phone)

Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

6/11/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: 128 came to service my heating and A.C. unit for normal yearly service. After they serviced the unit they found an issue which they said needed to be fixed immediately. This issue cost $678 charged on April 27th which I had preauthorized the work to be completed. After the work was completed the A.C. unit stop working with in a week. I called 128 and they came back and said that the transformer was not working and it would cost $150 to fix which
I was then charged for along with an extra $54 in labor that I was not told I would be charged for, charged on May 4th Once again the unit stopped working and I called 128 to come out and look at it again. This time they told my husband what the issue was and said that because they had not fixed it the first time they would take care of the bill. A week later we received a bill for $1495 in the mail. We had not authorized any of these charges. All the other times they had come to do service all charges were preauthorized and paid with a credit card that day. I called to complain about the bill and was told I needed to speak with the Tech *****. I was told he would call me, I never received a call. I called the owner a few days later and did not receive a call back. I called again and did not receive a call back. The third time I called I got a hold of the owner **** and was told that he needed to speak to the tech ***** and would get back to me. That same day I cam home from work to find my entire A.C. unit on the floor. No one was given authorization to do any work or given a key to the closet where my units are located. When
I called 128 to ask what was going on I was told that the unit was leaking and ***** was in the building walking by and decided to fix it. None of this work was authorized. To this day I have not received any response from the owner **** and today the unit stopped working again.

Desired Settlement: I would like for my bill to be adjusted and my unit to properly work at all times, and for 128 to never do any work and touch my unit without my authorization.

Business Response: This message is to express our awareness of this matter.  We have been told the consumer will be contacting BBB to personally remove their complaint as we feel as though we have remedied the matter.  In the case the complaint is not removed, 128 Plumbing & Heating, Inc. will respond appropriately.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer indicated to BBB that the complaint was resolved.