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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
128 Plumbing, Heating & Cooling specializes in plumbing, heating, and cooling systems with same day and 24 hour service.
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A BBB Accredited Business since
BBB has determined that 128 Plumbing, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 128 Plumbing, Heating & Cooling include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The license number is 11719.
Type of Entity
Business ManagementMr. David Willams, President Mr. Ryan Williams, General Manager
Number of Employees
PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PLUMBING, DRAIN & SEWER CLEANING HEATING EQUIP. & SYSTEMS AIR CONDITIONING SYSTEMS-CLEANING FURNACES-HEATING PLUMBING CONTRACTORS-RESIDENTIAL HVAC AIR CONDITIONING REPAIR FURNACE SALES & SERVICE HEATING & AIR CONDITIONING FURNACE CLEANING PLUMBING - RENOVATION & REPAIR WATER HEATERS-DEALERS BOILERS-REPAIRING & CLEANING DRAIN CLEANING AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Products & Services
128 Plumbing, Heating & Cooling sells the following brand(s): American Standard, Burnham, Grohe, Kohler, Lochinvar, State, Symmons, Zoeller
128 Plumbing, Heating & Cooling offers the following product(s): Air Conditioning, Boiler Replacement, Drain Cleaning, Furnace Replacement, Heating, Heating Replacement, Hot Water Heaters, Oil to Gas Conversion, Plumbing, Plumbing Services, Sink Repair & Installation, Toilet Repair & Installation
Method(s) of PaymentCash, Check, MasterCard, Visa
Refund and Exchange PolicyThe business states 100% Customer Satisfaction Guaranteed, 1 Year Parts and Labor on all installations.
Industry Tips27 Questions For Home Owners Buying a Swimming Pool Finding a Reliable Plumber - 5 Tips - Video Heating Contractor - 5 Tips - Video Heating Contractors Hiring a Plumber Hiring an Air Conditioning Contractor Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
78 Foundry St.
Wakefield, MA 01880 (781) 245-9200 (781) 334-5400 Directions
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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
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Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (781) 334-5400(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 128 came to service my heating and A.C. unit for normal yearly service. After they serviced the unit they found an issue which they said needed to be fixed immediately. This issue cost $678 charged on April 27th which I had preauthorized the work to be completed. After the work was completed the A.C. unit stop working with in a week. I called 128 and they came back and said that the transformer was not working and it would cost $150 to fix which
Desired Settlement: I would like for my bill to be adjusted and my unit to properly work at all times, and for 128 to never do any work and touch my unit without my authorization.
This message is to express our awareness of this matter. We have been told the consumer will be contacting BBB to personally remove their complaint as we feel as though we have remedied the matter. In the case the complaint is not removed, 128 Plumbing & Heating, Inc. will respond appropriately.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.