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Eastern Massachusetts, Maine, Rhode Island and Vermont

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Plymouth House of Pizza

Phone: (508) 746-0444 50 Long Pond Road, Plymouth, MA 02360 http://www.plymouthpizza.com

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Description

Plymouth House of Pizza specializes in pizza and catering services. The business daily products include but not limited to salads ,subs, sauces and pizza.  The catering services include Italian dishes such as veal marsala, shrimp scampi and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Plymouth House of Pizza include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Plymouth House of Pizza
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

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BBB file opened: December 26, 2012 Business started: 05/21/1996 in MA Business incorporated: 04/11/1997 in MA
Type of Entity

Corporation

Business Management
Mr. Jacob Pappas, President
Contact Information
Principal: Mr. Jacob Pappas, President
Number of Employees

7

Business Category

PIZZA CATERERS Full-Service Restaurants (NAICS: 722511)

Products & Services

Plymouth House of Pizza sells the following brand(s): Bellisimo , General Mills , Home made pizza dough and sauces, Pepsi, Stanislaus wine, Woodbridge wines

Plymouth House of Pizza offers the following product(s): Appetizers, Calzones, Desserts, Dinners, Kids menu, Pasta , Pizza, Soft drinks, Soups , Specialty pizzas, Strombolies , Subs, Wraps

Service Area
Plymouth House of Pizza provides their services in MASSACHUSETTS.
Alternate Business Names
Jacomo Inc.
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Customer Review Rating plus BBB Rating Summary

Plymouth House of Pizza has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    50 Long Pond Road

    Plymouth, MA 02360 (508) 746-0444

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed a take out delivery order with them on sunday, december 23rd 2012 and they got the whole order wrong. I tried to call back to make a complaint with the manager and he replied, "it's christmas can't you give me a break?" I tried to talk to him and explain that my whole order was wrong and burnt, and the manager didn't speak english that well. He replied, " I have other customers to take care of, good bye." He simply hung up the phone. My order totaled almost $50.00 and we were not satisfied with it. He didn't give me the time of day to explain the whole situation before he was extremely rude and hung up on me.

Desired Settlement: would like our money back or at least an acknoledgement that we were making a lagit complaint and want it to be heard.

Business Response: Sunday December 23rd, about 2pm we delivered to a local address and they did oder around $50 dollars worth of food. After the driver dropped the food off they called and complained that the breads were toasted and the jalapeno poppers were well done. WQe offered to replace the food and deliver it back to them but they declined. Around 6pm about 4 hours later ******* called back and complained about the service and what a terrible business we run. She used very inappropriate language and started yelling. She called back about 15 times and it was disturbing our operations so we filed a police report and an officer was sent to the address we delivered to to ask them to stop calling our business.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved