This Business is not BBB accredited
Phone: (508) 746-0444 50 Long Pond Road, Plymouth, MA 02360
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Plymouth House of Pizza specializes in pizza and catering services. The business daily products include but not limited to salads ,subs, sauces and pizza. The catering services include Italian dishes such as veal marsala, shrimp scampi and more.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Plymouth House of Pizza include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Jacob Pappas, President
Number of Employees
PIZZA CATERERS Full-Service Restaurants (NAICS: 722511)
Products & Services
Plymouth House of Pizza sells the following brand(s): Bellisimo , General Mills , Home made pizza dough and sauces, Pepsi, Stanislaus wine, Woodbridge wines
Plymouth House of Pizza offers the following product(s): Appetizers, Calzones, Desserts, Dinners, Kids menu, Pasta , Pizza, Soft drinks, Soups , Specialty pizzas, Strombolies , Subs, Wraps
Service AreaPlymouth House of Pizza provides their services in MASSACHUSETTS.
Alternate Business NamesJacomo Inc.
Industry TipsRead Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
50 Long Pond Road
Plymouth, MA 02360 (508) 746-0444 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Placed a take out delivery order with them on sunday, december 23rd 2012 and they got the whole order wrong. I tried to call back to make a complaint with the manager and he replied, "it's christmas can't you give me a break?" I tried to talk to him and explain that my whole order was wrong and burnt, and the manager didn't speak english that well. He replied, " I have other customers to take care of, good bye." He simply hung up the phone. My order totaled almost $50.00 and we were not satisfied with it. He didn't give me the time of day to explain the whole situation before he was extremely rude and hung up on me.
Desired Settlement: would like our money back or at least an acknoledgement that we were making a lagit complaint and want it to be heard.
Sunday December 23rd, about 2pm we delivered to a local address and they did oder around $50 dollars worth of food. After the driver dropped the food off they called and complained that the breads were toasted and the jalapeno poppers were well done. WQe offered to replace the food and deliver it back to them but they declined. Around 6pm about 4 hours later ******* called back and complained about the service and what a terrible business we run. She used very inappropriate language and started yelling. She called back about 15 times and it was disturbing our operations so we filed a police report and an officer was sent to the address we delivered to to ask them to stop calling our business.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved