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BBB Accredited Business since

Boston Pet Sitters

Phone: (617) 247-7387 View Additional Phone Numbers 144 Commonwealth Avenue # 3, Boston, MA 02116 http://www.bostonpetsitters.com

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Description

Boston Pet Sitters is a business that provides daily dog walking, cat feeding, and in-home vacation pet sitting. Available 7 days a week, 365 days a year!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boston Pet Sitters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boston Pet Sitters include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boston Pet Sitters
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 01, 1990 Business started: 01/01/1990 in MA
Type of Entity

Sole Proprietorship

Business Management
Ms. Jennifer North, Owner
Contact Information
Principal: Ms. Jennifer North, Owner
Number of Employees

5

Business Category

PET SITTING PET CARE DOG WALKING SITTING SERVICES Pet Care (except Veterinary) Services (NAICS: 812910)

Service Area
Boston Pet Sitters provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
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Additional Locations

  • 144 Commonwealth Avenue # 3

    Boston, MA 02116 (617) 247-7387 (617) 367-7387

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (617) 367-7387(Phone)
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Complaint Detail(s)

2/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few days after I moved from Boston I called the owner, ******** *****, to let her know I had overpaid her $140 for her services in walking my dog ****. At that time she apologized for the error, obtained my new address, and told me that she would send me a check for that amount, and to call her in one week if I had not yet received it. Two and a half weeks later after not receiving the check, I have left many messages as well as called many times, with no answer. When I call I am put right to voicemail. I don't understand why she won't return any calls or messages when she is the business owner and I was only following her instructions. I am still looking for work at my new residence and even that small amount of money would really help me financially.

Desired Settlement: I just want what is due back to me, $140.

Business Response: Dear Sirs,
I would like to begin by apologizing for the delay in responding to the "complaint" from Ms. *****.  She did contact me to say that she had overpaid (I do not send invoices so the error was on her part), a few weeks before the Christmas holidays.  This is the busiest time of year for pet sitters, so I suggested that she call me in a week to remind me if she had not received the check. 

She did call back a week later  but then proceded to call 3-4 times a day. I sent a check to her on the December 24, and heard nothing from her for a week - so I assumed she had received it. About  10 days later she left a message on my voicemail that she had not recieved the check, at which time I returned her call, left a voice mail and sent her a text message informing her that I had sent the check. I even described the envelope in which it was sent, in case she had mistaken it for a holiday card and hadn't yet opened it.  She never replied to these messages.  Then, out of curiosity I checked my bank statement and discovered that she had in fact cashed my check on 12/27.  This means she called after she had actually deposited the check. Frankly, it made me wonder if she actually overpaid in the first place. Unfortunately I did not record the exact dates of the phone calls, but the sequence of calls is accurate.

I appreciate how dilligently you have followed up on this, and again apologize for the dalay in my response. Please feel free to contact me with any other concerns or questions.

Sincerly yours,
******** *****
owner of Boston Pet Sitters  617-247-7387

Consumer Response: I did receive the check ******** sent and did deposit it on 12/27. I did not call her after I had done this. All calls were placed prior to the receipt of it. I had overpaid.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.