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Cookie's Painting

Additional Locations

Phone: (508) 280-8418 291 Queen Anne Road #6 , Harwich, MA 02645 http://www.cookiespainting.com

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Description

Cookie's Painting & House Painting specializes in both residential and commercial painting. The business services include but are not limited to interior and exterior painting, house washing, window cleaning and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cookie's Painting include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Cookie's Painting
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: December 31, 1996 Business started: 04/04/1982 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 163270.

Type of Entity

Sole Proprietorship

Business Management
Mrs. Candace Cook, Co-Owner Mr. David Cook, Owner
Contact Information
Principal: Mrs. Candace Cook, Co-Owner
Principal: Mr. David Cook, Owner
Number of Employees

10

Business Category

PAINTING CONTRACTORS WINDOWS-REPAIRING WINDOWS-CLEANING WINDOWS-REPLACEMENT POWER WASHING SERVICE Painting and Wall Covering Contractors (NAICS: 238320)

Hours of Operation
M: 7:00 AM - 9:00 PM
T: 7:00 AM - 9:00 PM
W: 7:00 AM - 9:00 PM
Th: 7:00 AM - 9:00 PM
F: 7:00 AM - 9:00 PM
S: 7:00 AM - 9:00 PM
Su: 7:00 AM - 9:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
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Service Area
Cookie's Painting provides their services in BARNSTABLE County MA, NANTUCKET County MA.
Alternate Business Names
Cookie's Painting & House Washing
Industry Tips
27 Questions For Home Owners Hiring a Painter Hiring a Painter - 5 Tips - Video Read Before You Sign Windows

Customer Review Rating plus BBB Rating Summary

Cookie's Painting has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    291 Queen Anne Road #6

    Harwich, MA 02645 (508) 280-8418

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 454

    Harwich, MA 02645

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

11/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Cookie's Painter's painted our house, there were problems with there workmanship. Where the work men placed the ladders on the house, the ladder was not padded, and there were many marks on the clapboards where there was raw wood and no paint or primer. Also blistering, and peeling paint. I notified Cookie's Painter's of the problem, he came to the house and saw the issues and agreed to return and repair the damage. He never showed, he never answered any emails. He has been paid in full. He was always quick about asking for deposits for payment. I notified him that I was filing a complaint with the BBB, and that he had 48 hours to get back to me with a response, he again failed to do so. This problem has been going on for a few years, on occasion, he has stated, I'll be back in the Spring or I'll be back in the Fall.

Desired Settlement: Repair the damage, honor your contract and your word.

Business Response: This matter has been resolved. Mr. ****'s issues/problems have been taken care of.  Thanks *****

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.