Are You the Business Owner of Boston Pack and Ship?
If yes, click here to login.
1 of 1 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Boston Pack and Ship offers packaging, crating and shipping services for large, awkward, heavy, valuable or fragile items. They also provide out-of-state small load household moves. The company will arrange foreign or domestic delivery for their clients and phone estimates and pick up services are available.
Request a Quote
A BBB Accredited Business since
BBB has determined that Boston Pack and Ship meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Boston Pack and Ship include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Gene Sullivan, President
Number of Employees
PACKAGING SERVICE SHIPPING SERVICES PACKING & CRATING SERVICE PACKAGING MATERIALS Packing and Crating (NAICS: 488991)
Alternate Business NamesGlobal Pack Partners, Inc. Handle with care Packaging Store The Packaging Store
Industry TipsMoving Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
144 Lundquist Dr
Braintree, MA 02184 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I made an agreement with above company both verbally and by email - I informed them of my items to be shipped from MA, USA to LondonUK. They estimated the amount to be $1,200 pick up from door deliver to port after I told them of my items. I expressly told them that my items were contained in a 7 X 10 ft storage unit and I had a few more items to pick up from my home (a TV boxed, two bikes, a box and two suitcases). THey picked up my items. I returned to the U.K. and immediatley contacted them about my shipping. I emailed them three times and received no reply,. After three weeks I finally heard back from them that my items were ready to be shipped and now cost $5700. I have tried to find out why their amount is so grossly exaggerated from the original estimate. They have come back with many excuses about their hidden costs. They have even boxed items that I did not request or was advised of. I have shipped a larger amount of items twice in the last three years to and from London U.K. to MA and vice-versa - never over $3,000 - door to door all inclusive. I originally picked this company a) because of their estimated cost and b) because they claim to be a member of MMA - the MAssachusetts Movers Association. However when I contacted MMA they have told me they are illegally using their logo and advised me to report to the BBB. I have compalined to them but htey will not reduce the price to a more competitve, reasonable amount and have failed to respond to the complaint of illegally using logos from the MMA. They have also told me that their delay was due to my amount of goods and packing and then changed their excuse to the delay was becasue they were busy with school kids baggage that needed shipping. Very disatisfied with their respons - they have agreed to release my items if I pay them but they have not told me how much them now want me to pay them. I do not trust or have confidence that I will get good service.
Desired Settlement: I want them to give me a reasonable price to ship my items or release them so that I can find another company to complete a shipping service. I really have lost confidence in them especially as they mislead by false advertising. I would agree for them to ship my items for no more than $3,000 which is what their competitors are charging DOOR TO DOOR!. I ahve now moved to the UK and am waiting for a resolution.
Please be advised that we take our BBB rating very seriously. Attached is the email the customer received from us explaining the service and the pricing. Please note the date. The customer received this prior to us doing the job. I have highlighted the areas that she claims to have known nothing about. This was also explained to her over the phone. After we picked up, packed and palletized the shipment the customer was called with her pricing. She had 4 pallets (62x42x60, 57x40x63,x84x43x67 and 48x39x55). the total was 376 cubic feet. I can only assume the customer had no idea how much she had to send and obviously did not read her email. The customer became extremely upset with us for not renegotiating with her after the fact. The customer tried to convince us to cut the price by launching accusations and mistruths all while ignoring what she had received in writing. The customer threatened to use another shipper if I did not reconsider. This is not how we do business. Despite the fact that we had done the pickup, the packing and the shipping documents, I decided it was best to nicely suggest she continue with someone else. The customer was not happy with my suggestion. We are packing and shipping company so this was not an ideal end to a job but due to the actions of the customer I believe it was for the best
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved