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BBB Accredited Business since
Phone: (781) 821-2204 766 Turnpike St, Canton, MA 02021
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Matching Donors.com helps find living altruistic organ donors for patients needing organ transplants.
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A BBB Accredited Business since
BBB has determined that Matching Donors.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Matching Donors.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMrs. Carol Dooley, President
Number of Employees
ORGANS Blood and Organ Banks (NAICS: 621991)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Method(s) of PaymentCheck
Alternate Business NamesMatching Donors MatchingDonors.org
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
766 Turnpike St
Canton, MA 02021 (781) 821-2204 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|2/28/2016||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I am or thought I was a member to MatchingDonors.com I am currently a living donor looking for someone to help. Because I live in Michigan, I wanted to find a recipient from Michigan as well. There website listed 8 possible recipients. I have tried to contact several of these recipients to discuss where I can be tested for compatibility... I recieved an email from ***** ******** (Director of Matching Donors) regarding a recipient that i had previously tried to reach. The email indicated that if I should have any questions to please contact ***** ********.... I called the Phone number that it indicated and heard an automated message to dial a specific number to reach a specific person.. *****'s was #8... I pressed the #8 and was sent to voice mail.. Because I did not want to leave a message, I hung up... Immediately my phone rang and the individual claimed they had a missed call from my number... He identified himself as ***** ******** ###-###-#### I started to explain why I was calling and was interrupted by the caller explaing that he did not know what I was talking about. I asked about his association with MatchingDonors and the website? Denied any association I asked about his association with recipients/donors? Denied any association This individual and any association to Matching Donors requires immediate investigation
Desired Settlement: I want an explanation as to why an Individual would have his contact information on a website as the Director and deny any association... This is a serious issue and this man is SICK
I just spoke to *****. I never had anyone ever complain about *****, and he is always cordial and responds to evryone. ***** said that **** ******** called him asked for someone other than ***** ******** and never said anything about MatchingDonors.com. This is why ***** said he had no idea who this person was. I just called Mr. ******** to explain the situation to him.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. When I spoke to ***** ******** I did identify whom I was and that I was a Living Kidney Donor. I explained that I was calling to speak to him regarding one of the patients listed on the Matching Donors website. ***** then explained to me he had no Idea what I was speaking about. I then asked him about the email that I recived regarding a patient and his name, phone number and title at the bottom of the page. He again explained to me that he still has no idea what I was speaking about. I then started on him explaining how I thought that he was a SICK **** that calling the phone for Matching Donors and he answers and has no idea what is going... IF and only IF this company is a ligitmate company, then ***** ******** should be fired and no longer associated with MatchingDonors. I still can't help to wonder why an individual with the tilte of Director would even begin to play STUPID. It makes you wonder... if he responds like this, what is the rest of the comany like?
This case has been responded to and closed.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. I will be the bigger man here! As for Matching Donors and ***** ********, they are considered in my eyes as losers. I will consider the case as closed as well... I will never ever reccomend Matching Donors or would I ever use them. As far as donating money to there deep pockets, you have my answer.
Customer Reviews Summary