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BBB Accredited Business since

Focal Point Opticians, Inc.

Additional Locations

Phone: (617) 965-2770 Fax: (617) 965-0168 View Additional Phone Numbers 882 Walnut St, Newton, MA 02459

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Focal Point Opticians, Inc. is a dispensing optician office with locations in Newton, MA and Brookline, MA. Opticians are always available to provide eye exams, contact fittings, and eyeglass repairs, and an optometrist is available by appointment. All work is done on the premises. They carry a wide range of frames for the whole family, including but not limited to eyeglasses, sunglasses, contact lenses, and an extensive line of sporting glasses.  The business also offers progressive and single vision lenses available by well known manufacturers. If they don't carry a desired brand, it can always be ordered for you.  Attention to detail and personalized services keeps customers coming back, and they have received many awards because of this.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Focal Point Opticians, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Focal Point Opticians, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Focal Point Opticians, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 15, 1992 Business started: 01/01/1974 in MA Business incorporated 04/01/1990 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of Regulation of Dispensing Opticians
1000 Washington St, Suite 710, Boston MA 02118-2130
Phone Number: 617-727-9970
Fax Number: 617-727-9932
The number is 4050.

Massachusetts Board of Regulation of Dispensing Opticians
1000 Washington St, Suite 710, Boston MA 02118-2130
Phone Number: 617-727-9970
Fax Number: 617-727-9932
The number is 1476.

Type of Entity


Business Management
Mrs. Joanna Azzoto-Zafron, Optician Mr. Neal Zafron, President
Contact Information
Principal: Mrs. Joanna Azzoto-Zafron, Optician
Principal: Mr. Neal Zafron, President
Number of Employees


Business Category


Products & Services

Focal Point Opticians, Inc. sells the following brand(s): Any brand can be ordered, Armani, Calvin Klein , Gucci, Maui Jim, Oakley, Prada, RayBan, Sama, Silhouette

Focal Point Opticians, Inc. offers the following product(s): Designer Glasses Contact Lenses, Eyeglasses, Sport and Swim Goggles, Sunglasses

Hours of Operation
M: Closed
T: 10:00 AM - 6:00 PM
W: 12:00 PM - 8:00 PM
Th: 10:00 AM - 6:00 PM
F: 10:00 AM - 5:00 PM
S: 10:00 AM - 5:00 PM
Su: Closed
Summer Hours: July 4 - September 1: Saturdays 10am-1pm
Method(s) of Payment
Money order
Refund and Exchange Policy
The Business states: one year warranty
Service Area
Focal Point Opticians, Inc. provides their services in CONNECTICUT, MAINE, MASSACHUSETTS, NEW HAMPSHIRE, RHODE ISLAND, VERMONT.

Additional Locations

  • 248 Harvard Street

    Brookline, MA 02446 (617) 739-0010

  • 882 Walnut St

    Newton, MA 02459 (617) 965-2770


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Focal Point Opticians, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)